Cox Customer Care

@Anosmic1 Hello. We're sorry to see you leave. We'd love to have you back. We hope the best for you and should you change your mind we are here for you. Please enjoy the rest of your day and may it be blessed. -Juan

Goodbye @CoxComm We had cut the cable and changed email accounts. Now we’ve rid ourselves of all Cox services. Your service was never great. Your costs are extreme.

@LongDickWilson Hello, I am very sorry you've not had the best experience with Cox. I know inconsistent connections would frustrate me as well. We value your business, and I'd be happy to help. Please DM us your full name and complete address. Thank you! -Julian

@JCDW91 @CoxHelp Same service. Same problem. Been happening for months and months now. We had a few good days going for a sec there but they dropped the ball again.

@CoxHelp I'm not the account holder, but use Cox. We have had frequent internet outages. In one now, any ETA, Pensacola Fl. Thnx

@JCDW91 Hi Jaycee, I understand you want to check for an outage. I would be happy to do that for you. Can you please DM your complete address? I would need this to provide specific information based on your location. -LJ

@eisen_alex Hi. I will be glad to check into this for you. To get started, please send a DM with your complete address and name. Thanks, -Lisa twitter.com/messages/compo…

@CoxHelp just moved and internet isn’t working. Customer care couldn’t get someone out until Tuesday. Need someone out asap today or Monday due to work. Can anyone help?

@turbo_jenn We value your business and want you to remain connected to a plan that's available and works for your needs. We can take a look at your account and options. Could you please dm us with yoru name and complete address? -Dustin twitter.com/messages/compo…

Like, who would be like, yes please sign me up 🤷‍♀️🤦‍♀️ if you can't, just say NO!! Don't give me a stupid option FOR A MORE EXPENSIVE bill since I already pay $110 for fucking wifi 🖕guess I'm leaving Cox So glad @TMobile is in my neighborhood finally 🙏

@lycan_warlord Hi, I do apologize, the interface we use to access X and Facebook is not able to review conversations more than about 1 year ago. -Greg

@CoxHelp its already in the DMs greg. been there for 4 years now. its not MY house that's the issue, there was an area wide outage and it was "repaired" yesterday, but it clearly was not. connection/internet is restored, but speeds we are paying for, are not.

hey @CoxComm its been a while. no i'm not taking this to the DMs. There was an outage here last night/this morning. You restored connection, but service is not what it's supposed to be. it's not our equipment, it's on your end. send someone to check their work from yesterday.

@lycan_warlord Hi, I apologize that you are having trouble with our service. To assist, we will need to gather your account information. To do this, please DM your name and a full street address. -Greg

cool, we just ignoring people now eh @CoxComm send some techs out to fix the half-assed job they did.

@xandercody82 Hi. I am sorry for the service disruptions you are experiencing. We strive to ensure our service remains reliable at all times for our customer's needs. Can you DM your full name and complete address? I would like to take a look for you. -Shaun twitter.com/messages/compo…

@CoxComm I’m so fucking tired of the internet going down on my days off. As much money as I pay for this shit there should never be an issue.

@Kittie_LeBeau Hello. I can certainly understand your concern. Please feel free to send a dm with any account and/or service related concerns. -Allan

@CoxHelp Look all I know for certain is I have disconnects 5 seconds coming out of San Diego before it goes to Washington State before it comes back down to LA. Other people I'm using the same services with out of LA don't seem to have these issues.

@CoxComm this has been an issue for over 3 weeks now. Up to 5 second disconnects. I game on this. Can't get elevated on residential to a level 3 technician or the NOC. The call centers solution is to always send a technician out to my house for $75 even after I had explained it.

@NavyAviationFan Hello Perhaps I can help. Please feel free to send a dm with any account and/or service related concerns. -Allan

@GretchenInOK Cox cable…the last outage when sirens were going off tried using my ipad to see what was going on; not permitted because apparently I had to be in my house on Cox cable. No local news, so much for it being publicly broadcast.

If you have DirectTV and live in Tulsa, better hope no tornadoes are in the forecast because apparently DirectTV and News on 6 are in a dispute, so no KOTV and Travis Meyer will be available until one side relents.

@ffSade Hi, I'd be more than happy to take a look at your account and see what's happened. Please send me a DM with your full name and address. -Steff

Random but is it normal for a @CoxComm @CoxHelp agent to specifically tell me to leave my equipment at the property I moved from due to an agreement with the community, assure me that I will not get billed, and then bill me for $240 a month later for leaving said equipment?

@MichelleBoylan1 Equipment return is an automated process. Fifteen days is given after disconnection to return with no equipment charge. However, just as soon as equipment is received, any charge would be removed. If you needed a few extra days, that would be fine. -Brian

@CoxHelp Ok I will need additional time to return if my account can be updated with that please

@CoxHelp I recently had to disconnect service and I’m not able to make it to a store to return my box. I need a box sent to me or at least a return label emailed. Can you please assist?

@MichelleBoylan1 The UPS store option does not cost any money. We have a partnership with them and the equipment would be shipped back to us for no additional cost. -Brian

@CoxHelp I’m not paying to return your equipment

@Skyking581 Sounds good. We look forward to it. -Dan

@CoxHelp I will do that. In a few minutes.

This was before Starlink had a name

@DeeU2Fly Unfortunately, looking at your previous conversation history, we have not received information from you since at least November. -Shaun twitter.com/messages/compo…

@CoxHelp Cox owes me a free year fr

Cox internet fucking SUCKS, let me explain something… the internet cuts every single day multiple times usually around 3pm pst and 8-10pm pst. EVERY DAY. All they ever do is ask you to DM them your info nothing ever gets done. Cox continues to cost me money #FuckCox @CoxComm

@_itskent Hello. I am sorry for any service issues you are experiencing. We would love to help. Please feel free to DM us and let us know how we can be of assistance. We are here 24 hours a day, 7 days a week for support. -Shaun twitter.com/messages/compo…

@coxcomm what's up in new orleans?