The Official F1® Help Channel

@RussiaXDanielle Hey there. Thank you very much for your question. Please send an email to our customer support team via this email address: general@en.formula1.com and they can discuss this with you. Thank you very much - OB

@F1Help hello do we get a discount in April we are missing 2 races but we paid for it and races are not replaced.

Race Day in China!😎🏁 Watch all the action today on #F1 TV📺👇 f1tv.formula1.com

@F1Database Hey there. Thank you for this information and feedback, we will ensure that this gets passed on to our technical team, so that they can look into this. Thanks very much - OB

@F1Help 2nd Race and still No Teamradio and Audi and Ferrari have the Same Red color in Driver Tracket

@formulaclimate Hey there. Thank you very much for your feedback, we will ensure this is passed on to our technical team. Thank you, have a great weekend - OB

@F1 @F1Help these single decimal leader gaps are not helpful to show!!! We cannot tell whose has overtake with this graphic!!!! We need multi-decimal intervals!!! Please fix this for Japan…. #ChineseGP

@Andrewperez0307 Hey there. Our team will eventually get to your email, but unfortunately we aren't able to provide a timeline on exactly when this will be. Thanks very much for your patience - OB

@F1Help Still nothing 😐

@F1Help I can’t log into my account

@Andrewperez0307 Hey there. Our team should be in touch via email, so please keep an eye out in your inbox! Thank you - OB

@F1Help So are u guys gonna solve it or tell me how to solve it? 😐

@Andrewperez0307 Hey there. Thank you very much for letting us know this, we have passed it on now. Thank you, and have a great rest of the weekend! - OB

@F1Help 02195518

@op7rai Hey there. Thanks very much for your feedback, we will ensure that this is passed forward to our technical/graphics team. Unfortunately, we cannot currently provide an update on when or if these changes may be made, but thank you so much for your patience. Have a great weekend!

Hi @F1Help! As a loyal F1 TV Premium subscriber, I'm disappointed with the recent 'simplified' timing graphics. F1 is a sport of thousandths of a second, but we now see rounded single decimals instead of the classic 0.001s precision. Please bring back the technical depth! #F1TV

@mikejoeoleary Hey there. If you would like to contact our customer support team, please use the following email address: general@en.formula1.com Thank you very much - OB

Disappointed F1 fan here. 2026 regs have ruined the racing quality, but F1 TV won’t even hear complaints. Chatbot loops on “Sorry, I didn’t understand,” then “Contact Us” vanishes after forced app update. @F1 @F1Help fix the racing AND your broken support! #F1 #F1TV #F12026

@davemusing Hey there. Thank you very much for letting us know this. Our team are working on a fix ahead of the Japanese Grand Prix. Thanks very much, have a great weekend! - OB

@F1Help Hello there! The live timing in the app highlights the bottom 5 being knocked out in Q1, instead of the bottom 6, and then the bottom 4 in Q2 🐞

@MaisyDoodle Hey there. Yes, the F1 app does have LIVE timing, so you shouldn't need to upgrade. Thank you very much - OB

@GPGuide Hey there. Thank you very much for letting us know this. Our team are looking into this currently. Thanks very much - OB

@F1Help … and in Q2, the Live Timing is highlighting only FOUR cars in the “Drop Zone” !!! (Click to view full image) Come on guys … this is #F1 !! Did no one test these tables once 2 cars were added to the runners !! Some poor software development … #F1 #ChineseGP🇨🇳🥢

@nukes1602 Hey there. Sorry to hear this. Please try going into the settings and disabling the Multiview feature, and then try casting again. Once this has been disabled, you may also need to refresh your stream or app. Thank you very much - OB

@F1Help Hello When casting I can’t switch to English International audio. Only English (F1 TV commentary) works. I want Sky commentary but it’s unavailable during casting. I’ve restarted my devices but the issue remains. Any help?

@GPGuide Hey there. Thank you very much for providing us with this information, our team are looking into this now. Thanks very much - OB

@F1Help - Please note that your web-based Live Timing code is still incorrect, as it is highlighting FIVE cars in the elimination zone as opposed to SIX !! (Click to view full image) Also informed you last week, but not fixed!! #F1 #ChineseGP🇨🇳🥢

@DarioMac Hey there. Thank you very much for providing us with this information, our team are looking into this now. Thanks very much - OB

@F1Help Bug report 🙃 ...The app is only highlighting 5 cars being eliminated, but in 2026 it's the slowest 6 cars that get eliminated in Q1.

@kiedon Hey there. Thank you very much for your feedback, we will ensure this is passed forward to our team. Thanks very much, have a great weekend! - OB

@F1Help please turn down the engine sound on the team radio (#3 car) it is almost impossible to hear the voices of Max and GP. Thanks in advance.

@SteadyMJ Hey there. If you select 'Track FX' in the audio track selection, then it will remove commentary but maintain the track sounds. Thank you very much - OB

@F1Help can we get an option to mute commentary but still keep the background sound of the cars?

@kunalashah Hey there. We would suggest removing the Multiviewer app, as it is unsupported by F1 TV. This is why you may be experiencing issues. The Multiviewer app may connect to F1 TV, but it is not supported as it is a third-party application. Thank you very much - OB

Guys, you have the "connect MultiViewer" option & you don't know what it does. I have the MultiViewer app already, yes. When I click on "connect" it links to the desktop app and says "connected". However, no radio showing up there. The F1 multiview option has a poor interface, btw.

Hey @F1Help, you radio channels aren't firing for the SQ broadcast. I had a few drivers and now NO DRIVER shows up.

@Teutoos Hey there. Sorry to hear this. Please try clearing cache and data, and if this doesn't work, please try uninstalling and re-installing the app. Thank you very much - OB

@F1Help App will not start

It's Sprint and Qualifying day here in Shanghai!🤩 Watch all the action LIVE today on #F1 TV! 📺👇 f1tv.formula1.com/page/12293/for…