The Official F1® Help Channel

@inadarkhallway Hey there. If you have any questions, please direct them to our customer support team via this email address: general@en.formula1.com as they will be able to help you or discuss F1 TV-related questions with you. Thanks very much - OB

Where do we submit complaints about ads on #F1TV during the pre- and post- shows? Interrupting interesting commentary during the Miami post-show for an ad for the Miami Grand Prix was particularly insulting @F1Help

@uSihle_ Hey there. If you tap the three white lines in the top-left corner of the F1 TV app you will see the option to ‘restore purchase’ for your subscription. If this doesn’t work, please contact our support team via this email address: general@en.formula1.com for further assistance.

@F1Help my money was taken but I’m locked out. Your team is not even working via the live chat box, do something ! !

@R4Rob Hey there. They are working today. Would you mind letting us know the case number you received when you sent off that email, so that we can get this picked up as soon as possible? Thank you - OB

@F1Help Are they working today? I emailed straight away.

@F1Help any suggestions

@thenatan5 Hey there. Sorry to hear this. Can you confirm which audio track you have selected? Thank you - OB

@F1Help no audio on f1tv brazil

@RomanJan08 Hey there. The onboards should return shortly! Apologies for the inconvenience - OB

to bad u turned of the onboard cam of Max @F1Help ! Was just wachtinh it 😁

@AshnaBeek Hey there. The onboards should return shortly! Apologies for the inconvenience - OB

@F1Help Lewis’s onboard just went off?

The #MiamiGP gets under way in 20 minutes... plenty of time for a password reset, just follow the steps below 👇 Make sure you're logged in and ready to watch LIVE 🔗 f1tv.formula1.com

@DrDamandan Hey there. Thank you for your feedback, we are looking into this. Thanks very much - OB

@F1Help @mihneasim Issue is still present.

Back with a bang!💥It's Practice and Sprint Qualifying day in Miami! Watch all the action today on #F1 TV 📺👇f1tv.formula1.com/page/12297/for…

@USCHawks31 Hey there. U.S users will now be seeing commercials, but these advertisements will not occur during the race today. Thank you very much, if you have any other questions, please contact our customer support team via this email address: general@en.formula1.com Thank you - OB

@F1Help @payt3r And it just happened again

@f1help did I just see 3 F1 commercials around 18 minutes into the pre-sprint show?? Seems it just was plunked into/over the running show...

@CALMforinfinity Hey there. Sorry to hear this. We would advise continuing contact with our customer support team via that email address, as they should be able to assist you. Thanks very much - OB

@F1Help Got the same answer of them telling me to try to “restore purchase” which I said I already tried before even contacting you. Meanwhile I have been missing out on all of the F1 track action while having an active subscription.

@F1Help I resubscribed via apple store to f1 tv pro last night because i wanted to watch f1 again, but unfortunately when in the app i click on recover purchases, it says “no purchases found” which is very frustrating bc i have payed for it so i would like to be able to use it.

@ChuckSeal Hey there. We are currently looking into this issue. For now, try clearing cache and data from the app, and perhaps also try uninstalling and then re-installing the app itself. If this doesn't work, please contact our customer support via this email: general@en.formula1.com

@F1Help Watching the sprint now. Android tv. But the framerate is really low and there is noticeable stuttering.

It's Sprint and Qualifying day here in Miami! 😎🏎️ Watch all the action LIVE today on #F1 TV! 📺👇 f1tv.formula1.com/page/12297/for…

It's race day in Miami! 🏁 The Grand Prix will now start at 13:00 local time. Watch the #MiamiGP LIVE today on #F1 TV 📺👇 f1tv.formula1.com/page/12297/for…

@mikewazar Hey there. Sorry to hear this. Please try clearing cache and data, and please also try logging out and then logging back in to your F1 TV account. Thank you - OB

4k feed looks like dog shit today @F1

It's almost time for #MiamiGP qualifying - get live action on the big screen FAST with pin & pair 📲 Watch quali now on F1 TV 👉 f1tv.formula1.com

@payt3r Hey there. Advertisements will appear via Apple TV and iOS/Apple devices. Thank you - OB

@f1help and here we go again, 10 minutes after the start of the pre-quali show on F1TV Premium, commercials for various F1 events.

@31hromero Hey there. If you tap the three white lines in the top-left corner of the F1 TV app you will see the option to ‘restore purchase’ for your Premium subscription. If this doesn’t work, please contact our support team via this email: general@en.formula1.com for further assistance.

@F1Help No sé si está queja sea directamente con ustedes, pero tengo contratado el servicio premium de F1 TV y al día de hoy no he podido ver una sola carrera completa por la pésima señal de la transmisión, me arrepiento de haber gastado mi dinero en contratar su servicio 😡😡

@CALMforinfinity Hey there. Are you able to let us know the case number you received when you sent that email to them? With this information, we can pass it on to our team directly, which will hopefully speed up the process. Thank you very much - OB

@F1Help Yeah that’s what I tried and didn’t work as I said. Already contacted the support team last night but it’s taking a while to get back to me apparently. Which is frustrating cause I am missing out on the F1 action. But thanks for trying to help anyways.

@Fishcake222 Hey there. That is correct, can you confirm that you are not using a VPN? If your device does have a VPN, it will likely be the cause of any problems occurring. Thank you - OB

@F1Help Still not working, gets stuck loading halfway up the 'F' of F1. Have you stopped VPN access?

@F1Help Live Timing not working on multiple browsers

@Scottoxenham Hey there. Sorry to hear this. Please ensure that your F1 TV app is up to date, and please also try clearing cache and data from your app or your browser. If this does not work, please then contact our customer support team via this email address: general@en.formula1.com Thanks.

@F1Help is my account completely jinxed or something? Cannot log in on any device. I had this problem all last year. This year was ok so far and now it’s happening again. Please help fix this for good.