InsureandGo UK

@StepDon11 (2/2) explain what is and isn’t covered so customers can review this information when considering or purchasing a policy. Kind regards, Katie

Don’t use @InsureandGo travel insurance. They don’t cover losses due to civil unrest and hide the info on page 26 of their terms. Deceitful business practice.

@StepDon11 Hi Stephen, Thank you for taking the time to share your experience. While our policies do not provide cover for losses resulting from civil unrest, this is outlined within the policy wording under the general exclusions section. Our policy documents are designed to (1/2)

@a1_bloke @London_Cycling (3/3) Please note that we do not provide any cover for medical expenses within the UK, so this would only be applicable while taking part in the activity overseas. If you would like any further information, please do not hesitate to reach out. Kind regards, Reece

@InsureandGo I was about to renew my travel insurance - which included the "adventurous" activities option - but discovered that it EXcludes "Cycle Touring" @London_Cycling may want to warn members to avoid Insure and Go travel insurance

To make the most of your holiday, it's wise to purchase skip-the-line tickets ahead of time. ✅ These tickets allow you to bypass the often lengthy queues at popular attractions, giving you more time to explore and enjoy your destination. #InsureandGo

@a1_bloke @London_Cycling (2/3) Or eyesight, this is the lump sum compensation. Personal liability is if you were to injure someone else while taking part in the activity or damage their equipment. You would, however, still be covered medically in the event you needed treatment, repatriation.

@a1_bloke @London_Cycling Good afternoon, Thank you for your message. I can confirm that cycle touring is covered as standard on all of our policies. However, we do not offer cover for personal accident or personal liability. Personal accident is if an injury resulted in a disability, loss of limb (1/2)

@666sxy (2/2) On customer.services@insureandgo.com and we can escalate the issue to the relevant team to investigate further. Best regards, Reece

@InsureandGo your customer & complaints handling is awful, you sell, renew & take payment but lack any empathy when assistance is needed by a policyholder. You broker the policy but deny any responsibility. You hide behind emails rather than call. DO BETTER, OFFER HELP!

@666sxy Good afternoon Lyndsay. Thank you for contacting us. I am sorry to hear about your recent experience. Our customer service team are here every day on 0330 400 1381 who will be more than happy to assist with your query. Alternatively, you can email us (1/2)

@paulallen262 @markskelin Good afternoon, I am sorry for the delay in our reply, and to hear of your father's passing. I would like to look in to this matter for you. To allow me to do so, please could you reach out to social@insureandgo.com along with the policy reference and claim reference? - Liam

@markskelin @InsureandGo Not in that respect but their response to my Mum’s travel claim has been awful. Distressing times with my father dying and 3 months on still being subject to delays due to incompetence. I would warn against anyone considering taking out travel insurance with them. Please avoid.

Just wondering if anyone else has had poor treatment from @InsureandGo in respect of lack of medical support whilst on holiday and then refusal to reimburse expenses as a result? Asking for a friend… #travelinsurance

@markskelin Hi, Mark. Thank you for your message. I'm sorry to hear that you have been left feeling that the service you received was sub-par and we would like to look into this further. We kindly ask that you send us a message with more information on your recent experience.

@middlemonkeydee Good afternoon, Donna. Thank you for getting in touch. I am sorry to hear that you are receiving unwanted mail. I will send you a private message to look into and resolve with you. Best regards, Reece Customer service

Why do I keep getting mail every week from @InsureandGo to our address but with multiple different names on? I’ve called and emailed but it’s still happening. Please tell me how to stop it?!

@jennyc14 Good morning, Jenny. Thank you for bringing this to our attention. We are and are currently investigating. Once we have more information, we will be in touch. Kind regards, Reece Customer service

@InsureandGo is this a legit account? Or someone trying to get information from your customers?

New study finds suitcases carry more bacteria than public toilet seats @InsureandGo #aviation #transport #travel #holidays #suitcase #health traveltomorrow.com/new-study-find…

@vicky464 Good afternoon Vickie, I’m sorry to hear you had trouble reaching us. If you still need help, we’d be happy to arrange a callback at a time that suits you. Just let us know via DM. Kind regards, Reece

@InsureandGo OMG WHY IS IT SO HARD TO SPEAK TO SOMEBODY!!!

@JohnMcaliece So that I can investigate further, can you kindly follow our account, and I will send you a DM to assist. Kind regards, The InsureandGo team.

@InsureandGo I was told that you cannot amend to the date I requested!!! Basically anything to get out of it I think

@InsureandGo really hope i never have to claim from yourself if trying to amend the date on my policy is anything to go by. Can't change the date for someone who is currently ill then can't change to the date I request. Apparently will be dealt within 8 weeks we'll see!!!!!!

@JohnMcaliece (2/2) While the maximum time frame for a complaint is 8 weeks, we do try and resolve these in a much more timely manner. Once there is an update, you will be contacted as soon as possible. Best regards The InsureandGo Team

@alansbrown Good morning, I have sent you a private message in order to discuss in more detail. Best regards, Reece

@insureandgo can you DM me or can I DM you about this please ?

@naffnaff85 Thank you for your comment. To ensure we are accurately providing the correct level of cover, please contact us on 0800 198 0198. Our phone lines are open: Monday to Friday: 8:30am – 8:00pm Saturday: 9:00am – 5:30pm Sunday: 10:00am – 5:00pm Best regards, Elice

@InsureandGo hi, do i need to disclose a root canal I am waiting on whilst getting travel insurance. Procedure in 2 weeks, holiday in September

@AghFoto Good morning, Thank you for your message. To apply for a GHIC, you will need to provide your full name, address, date of birth and National Insurance number. According to the NHS website, you should then receive this within 15 working days. You can visit their site for more info

@InsureandGo Well You cannot request a free #GHIC card. You have to prove you exist and can legally be entitled to 1. Evidence of proof is not enough they keep asking for more and more.

Is healthcare free in France for tourists? You can request a free #GHIC before you travel, which covers any necessary treatments in public healthcare centres or hospitals in #France. However, this does not cover all costs, so taking out #TravelInsurance is essential. ...

@littlemissn_d @colcltd (2/2) I appreciate you letting us know and will look to resolve as soon as possible. Best regards, Reece

@InsureandGo @colcltd I’m getting exactly the same thing, despite the box next to it saying I’ve been successful. Please help.

@InsureandGo CONSTANTLY GETTING THIS ON YOUR SITE. then it randomly lets me in. then fails later one