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@ubereats_uk @Uber_Support just know that I pay annually for my Uber One account. So refusing a customer £30 refund for groceries never received is worth more than having a customer pay £50 annually? Ok. @JustEatUK & @Deliveroo it is from now on.

@ubereats_uk please help to understand how on earth I can be refused for groceries delivery I never got? I received the wrong order for “Beth”. I need details on how to file an official complaint please

@ubereats_uk how can you deny me a refund for groceries I never received!? £30 isn’t nothing to you but it is to me. I want to file a complaint. You can even hear the driver in the video explaining how to get a refund. This is disgusting from a big company

@Uber_Support furthermore, I do not eat rubbish like this and had to give it all away. £30 isn’t nothing to you but it’s 2 days worth of shopping to me. How to file an official complaint please? I want my money back

@Uber_Support how can you deny me a refund for receiving the complete wrong groceries??!🤬 you can even hear the delivery man explaining how to open a case and receive a refund and you tell me I can’t get my money back, FOR GROCERIES I NEVER RECEIVED.

@Uber_Support When can I expect a response please?

Hi there, We're sorry to hear that you received an incorrect grocery order. To ensure we prioritize your case and get this corrected immediately, please send us a DM with the following details: - The email address and phone number linked to your Uber Eats account. - The store name and order number. - A photo of the items you actually received and the receipt on the bag (if available). Once we have this, we will manually investigate why the previous chat was delayed and work on getting your refund or a proper resolution processed. We appreciate your patience and look forward to your response.

@ubereats_uk - I’m now out of pocket. Not had a response as promised. Pay for uber One monthly for what? Want to make a complaint but can’t find where to do so. I need my money back ASAP please.

@Uber_Support Done. Thank you

@ubereats_uk - hello, I received the complete wrong order for my groceries on Sunday. Was told I’d get a response within 6-12 hours via chat and I’ve still not had a response. I’ve been charged for a load of crappy snacks instead of my good quality groceries