Uber Support

@Olalaaaaaaaaaa0 Bonjour, merci pour votre message. Nous restons disponibles en DM pour vous assister.

Bonjour Uber, je souhaite changer mon lieu de livraison mais je suis bloqué, pouvez-vous m'aider ? @Uber_Support

@Ann1356225 Sorry to hear about the frustration this situation might have caused. Please DM us the mobile number linked to your account along with some additional details about the trip in question so that we can look into this.

@uber_kenya Hello @uberkenya, I couldn't tweep the whole story so I am sharing a screenshot of my experience with your driver and his details.

Get the help you need through 24/7 phone support! With our dedicated phone support line, you have the option to speak to us about the issues that matter to you. Are you a rider? Please dial 0800-724-787. Are you a driver? Contact us on 0800-724-786.

@jithin45094 Thank you for your patience. Your concern has been carefully reviewed, and we've sent a response via DM. Please take a moment to check it there.

could you help out to cancel the subscription of uber one, i dont use the service anymore, pls help on the refund? @Uber_Support

@XSAD482495 We understand how frustrating this must be, and this isn’t the experience we want for you. We’d like to look into this right away. Can you please send us a DM with the email and phone number linked to your account, so we can review what happened? twitter.com/messages/compo…

@Uber_Support My Uber Eats appeal has been under review for several weeks. I’ve been asked to wait 3–7 business days multiple times but haven’t received a final decision. I have proof from 3 weeks ago. I’d really appreciate an update or escalation. Thank you.

@Girthcarlo We're sorry to hear about this experience with this trip. We're here to help. Please send us a DM with the email and phone number associated with your account as well as the time of the trip, so we can assist you further.

@Uber @Rivian I was incorrectly charged for a ride I did not take on March 18th. I requested a ride, and while waiting, the app suddenly said “Ride Complete”. I tried to resolve this in the app, but was not given a refund. This is so upsetting and unacceptable. Please can I be helped.

Thrilled to supercharge our fleet with @Rivian ⚡🖤

@freakazoid67216 We appreciate your patience while we looked into this. A detailed update has been sent to your Direct Messages. Please take a moment to review it there for the next steps regarding your concern. We truly value your understanding as we work to resolve this for you.

@Uber_Support I just saw somebody's reply via message through the app, and I'm getting the same response that I was getting earlier about how a surge window that I was in that should have attached to my account before I accepted a trip that did not attach apparently I don't qualify for

@sergioaved @Uber driver support is absolutely useless. I wanted to share this with you showing that I was in a surge zone and support does not want to provide me the money that they owe me when I accepted a trip after being in this zone. All because the app wanted to glitch out

@AshFort26 Sorry to hear about that, Ashleigh. We are more than happy to assist. However, to maintain the privacy of our users, we need the account holder to contact us. Please ask her to contact us through the in-app help section or at goo.gl/fjMJZN, and we'll help out ASAP.

@Uber_RSA @Uber_Support I urgently need your assistance, an uber one membership went off on my sisters account. Can you guys please assist with a refund because she cancelled this uber one membership and the R50 was still take out of the account

We completely understand your perspective. You expect a timely, responsive pickup when scheduling a ride at the airport, and we absolutely agree that this $30 charge needs to be resolved. Please DM us the email address and phone number linked to your account, along with the trip details. We are standing by for your message.

@Uber_Support Scheduled an Uber ahead of time at the airport. When I arrived, my driver was 80 minutes away and would not pick up my phone calls. And now I'm being charged a $30 fee for canceling? How is it acceptable?

@vadoverde We understand this experience was less than ideal, and we’d like to look into this further. Please send us a DM providing the following information associated to your account: - Email address - Phone number - Date and time of the trip We look forward to your response.

@Uber_Support Uber Health ride booked via Modivcare. Passenger left wallet. No response from support. Need urgent help contacting driver.

@rfernandezdelc Te invitamos a seguir nuestras redes y contactarnos por mensaje privado para un soporte adecuado. Nos vemos allá.

@Uber_Support Ya les escribí y no resuelven. El banco me comenta que aún no liberan el dinero que ustedes estuvieron por unos viajes que no cancele! Además me están cobrando otro viaje cuando lo pague en efectivo. Por qué hacen eso y dején de decir que estoy a un estúpido mensaje cuando no es

@Uber resulta que llevo peleando por qué me devuelvan 414 pesos que ustedes a la mala se cobraron. Resulta que por un error que no cometí debo esperar 30 días para que devuelvan el dinero? Me arrepiento de viajar con ustedes. @CondusefMX ayuda.

@rfernandezdelc Queremos que sepas que estamos para ti. Te invitamos a seguir nuestras redes y contactarnos por mensaje privado para un soporte adecuado. Quedamos a la espera de tu mensaje.

@Uber_Support La situación es que no me resuelven, entonces lo tengo que hacer público. Por qué me robaron dinero sin autorizar y me dan un crédito de .006 centavos es enserio? Resuelvan

@leonardpahlaviA To help us take a closer look into this, could you please send us a DM with the email address and phone number associated with your Uber account, along with the exact date and time of the trip? We await to your response. twitter.com/messages/compo…

your driver canceled booking without making call! Why?! @Uber

@Niki_Thee_Broad Thank you for reaching out. We have sent you a Direct Message (DM) with specific information and next steps regarding your concern. Please check your inbox and reply to us there, so we can assist you further privately.

@Uber_Support what are you guys doing about these scamming delivery drivers? They pick up the items, then withhold delivery, hoping the order gets cancelled for a stake of the fee. There is no live help since u went with AI! fix this shit!

We understand how frustrating this situation must be, especially after multiple attempts and not seeing the expected benefit. We’d like to help look into this for you. Could you please DM us the email address and phone number registered on the account? Additionally, it would be helpful if you could provide a screenshot of the notification regarding the 6 free Uber rides. This will allow us to review the details and assist you further.

@Uber predatory fucking company dawg no other app does ts to me

@RNtakirutumana We appreciate your patience. Kindly note that we've replied to your DM, please check.

@Uber_Support Good morning I would like to ask if you can help me to go back online please email:ntakirutumanaramadhani@gmail.com

@UberEats @ChickenCottageK I placed an order on Sunday, but I was not given the option to pay on delivery so I paid before it, order was cancelled and I have not been reimbursed. I've tried reaching out for help via the app but it keeps taking me round in circles.

We understand how concerning this situation must be. To assist you effectively and conduct a thorough investigation, could you please DM us the phone number and email address associated with your Uber account? Once we receive this information, we’ll review the matter promptly and provide the appropriate support.

Hi @Uber_Support my Uber Eats account was deactivated for low ratings. I accept responsibility and am ready to improve. Can I take a quality course or work under probation to prove my commitment? Please review my request - I really value delivering with Uber Eats. #UberEats

We appreciate your patience and regret any stress this may have caused. Please provide a detailed description of your concern, along with your Uber account details (email and phone number)and trip/order details (exact date and time, trip/order ID, etc.) via Direct Message. We will look into the matter immediately. We appreciate your understanding.

@Uber you've charged me multiple times for trips that never happened and then when I tried to ring for help you said my number isn't associated with an account which is completely false, run me all my money back please and thank you

@Devinstrategic We understand that this experience wasn’t ideal, and we’d like to look into it further. To better assist you, please provide the email address and phone number associated with your account, along with order details. We look forward to your response. twitter.com/messages/compo…

@Uber it's obviously trying to save money on customer service by refusing to hire live agents to handle your claim when you find hair in your food. Literally denied my claim despite having hair in my mouth. Gotta do better.

@Kxndhy ¡Hey! Queremos asegurarnos de que recibas la asistencia que necesitas, así que te escribiremos por mensaje privado para ayudarte a resolver lo que ha ocurrido.

@Uber_MEX oye mi papá olvido su mochila en el carro desde las 5pm se intenta comunicar con el conductor y nada y ni atención de uber lo atienden, que prosigue?