Uber Support

@missvonO Oiee ! Chama na DM, vamos ajudar da melhor forma. Estamos te esperando! 😁 x.com/messages/compo…

Fui roubada pela @Uber_Brasil

@VituShinsou Queremos resolver isso com você o quanto antes! Por favor, siga nosso perfil e nos envie uma DM com os detalhes do ocorrido para que possamos ajudar.

@Uber @Uber_Brasil Duas corridas seguidas onde só comem o saldo da corrida, ficam processando o pagamento via pix e nada de estorno Suporte com mensagem automática e não se comunica com o cliente

Hola, Gracias por ponerte en contacto con nosotros. Lamentamos escuchar sobre tu experiencia y entendemos tu frustración con el pedido. Por favor, envíanos un mensaje directo con la dirección de correo electrónico y el número de móvil vinculados a tu cuenta, así como más información sobre el problema que has enfrentado para que podamos ayudarte lo antes posible. Gracias por tu paciencia.

@UberEats @UberEats

Buenas noches @UberEats, He realizado un pedido un pedido hoy cerca de las 10 de la noche y me sale que el pedido viene en camino y que llegaría a las 23:00. Mi pedido siendo la hora que es no ha llegado, nos hemos acercado al establecimiento (sigo abajo)

@Bensuave We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account, along with additional details about your concern. We'll be looking forward to your response.

@Uber I contacted customer support through the app for over a month. No reply.

@OmarAlakberi Whenever facing any trouble, please don’t hesitate to contact us and we’ll be more than happy to help.

@Uber_Support @Uber Thanks for the support .. the issue was resolved ..

Can you blame us?

@bipolalli_ Queremos ajudar logo com isso! Tentamos te enviar uma mensagem direta, mas não conseguimos. Por favor, siga nosso perfil para liberarmos a conversa privada e nos envie os detalhes por lá. Estamos aguardando para resolvermos isso juntos!

@Uber cadê meu estorno da viagem cancelada????

Thank you for bringing this to our attention, and we’d like to look into it further as the issue that you've is concerning. To better assist you, please provide the email address and phone number linked to your account, along with any additional details about your concerns via DM (including the order receipt and photo of the order that you have received, and the trip details involving the driver, if both are separate concerns). We look forward to your response.

@puppyganker @UberEats My driver molested me

@UberEats you guys suck wdym half my order is missing and i’m not eligible for a refund

@btwitssaif_ We'd like to look into this. Please DM us the phone number and email address associated with your account and we'll follow up.

@Uber_Support My driver account was deactivated due to a fraudulent document provided by a third-party rental car supplier. I was tricked by them,but app support closed my case without letting me submit the real documents. Please let an escalation manager review my clean history.

We definitely understand how upsetting this experience has been, especially since you had to cancel only because the driver never showed up and left you needing to book another ride. We've sent a response via in-app. Please check for the same and reply on the same thread for further assistance. Appreciate your understanding. We appreciate you giving us the chance to look into this and get it settled correctly.

@Uber_Support marc534322@yahoo.com 860-490-8625. Thank you for your help and assistance with this! Have a wonderful weekend, too.

@Uber_Support I was charged a cancellation fee I did cancel, but only because the driver never showed up. I had to hire another Uber driver to pick me up. If I was charged for this, I want a refund, please.

@lredhawkl We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

@Uber_Support was missing half my order I’ve been trying to get in contact with someone for three days I asked for a supervisor and got left on read y’all need to lock in

@Rolesy19 We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the order number, phone number and email address associated with your account. We'll be looking forward to your response.

@McDonalds @Uber @UberEats absolute joke ordered food at 8:44pm for 5 dif drivers to be 'picking up my order' and 0 actually doing anything an hour and 20mins later order cancelled. Tried call McD and no response, so drove there and got told they closed at 10pm this is a 24hr Mac

We know how important it is to get this sorted out quickly, especially when a driver no-show impacts your workday. That is certainly not the experience we want for you, and we want to ensure your money is safely returned. To look into this immediately, please provide the email address and phone number linked to your account via DM. We appreciate you giving us the chance to look into this.

@Uber Uber is ridiculous. They have made it impossible for you. Contact them directly. My money was taken this morning and a driver never showed up to get me to work and you can’t even reach somebody or get your money back. Uber has become such scam. You can’t take peoples money.

@quique__roma Hola, @quique__roma. Queremos revisar tu situación y ofrecerte la mejor atención. Envíanos un DM/mensaje directo, estaremos encantados de ayudarte. Por favor sigue nuestra cuenta @Uber_support. ¡Te esperamos! 👀

@Uber Hace 4 horas estoy intentando ponerme en contacto con el conductor para recuperar mi mochila y no responde. Uber no ayuda en nada. Vergüenza!!!!!!!!

@Burakatakan30 We understand that this experience wasn’t ideal, and we’d like to look into it further. To better assist you, please provide the email address and phone number linked to your account via DM, along with any additional details about your concern. We look forward to your response.

@Uber Hi Uber Support, before my trip started, the app showed a fare of €11.20. However, after the trip ended, I was charged €15. Could you please explain why the price changed and review my fare? Thank you. @Uber_Turkiye

@lauren_tho94091 We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

@Uber_Support I am waiting for approval on a background check - I submitted a valid driver’s license about 3 1/2 weeks ago. I have been getting the runaround ever since. I have traveled to 2 of your “Greenlight Hubs” , which do not exist. I need a human to resolve this issue.

@MandieMgsz Thank you for your patience. Your concern has been carefully reviewed, and we've sent a response via DM. Please take a moment to check it there. We appreciate your understanding in this regard.

@Uber_Support My order was canceled because the merchant's cold/dairy items were unavailable, but I was told I would be charged a cancellation fee. Mike at App support is refusing to help. Please look into this.

@tetosg_ Hola, @tetosg_, queremos apoyarte y vamos a revisar tu solicitud para realizarlo adecuadamente, te invitamos a seguir nuestras páginas oficiales y contactarnos por DM.

@Uber_Support tengo hace años un problema con el nombre que aparece en mi cuenta, he hecho la solicitud a través de los canales de la app y no me dan respuesta

We definitely understand how upsetting it is to be charged for items that were out of stock. That is territory we never want you to experience, and we want to get this sorted out right away. To look into this immediately, please send us a DM with the email address and phone number linked to your account, along with the order details. We appreciate you giving us the chance to look into this.

NEVER ordering from @UberEats again, yall sent me a “oops we’re outta stock” thing so why tf can’t I get refunded for the items that was outta stock!?!? Robbed tf outta me last night

شكراً لك على تقديم هذه المعلومات، احمد. هذه القناة غير متوفرة للدعم في مصر. لتقديم أفضل دعم ممكن، من فضلك أبلغ بهذا الأمر مباشرةً من داخل التطبيق عن طريق اختيار "الحساب" > "المساعدة"، واختيار الموضوع ذي الصلة. يمكنك أيضاً زيارة help.uber.com. سيراجع أحد أعضاء فريقنا رسالتك ويتابع الأمر معك داخل التطبيق في أقرب وقت ممكن.

@Uber_Support @Uber 00201287975767

Hello @Uber_Support, I respectfully request an urgent review of my permanently deactivated driver account. I believe this decision was made based on a misunderstanding, and I was not given a fair opportunity to explain my situation or provide supporting evidence. I have @Uber

We completely understand your disappointment and how frustrating it is to deal with an account hold, especially since you are a loyal Uber One member. Having to switch to another service while actively paying for your membership is the last thing we want you to experience, and we want to help get this sorted out as quickly as possible. Upon reviewing your account and previous chats, our internal team has already reached out to you, and they are currently waiting for your response. Please reach out to that same email thread for further review, as they have the best tools to assist you with this matter. We truly appreciate your understanding in this regard, and we look forward to getting this resolved for you.

@Uber_Support Thank you for understanding tamia.mcdaniel29@gmail.com 347-609-5407

@UberEats I’ve been trying to get in contact I’ve been wrongly charged as a loyal customer for an order I never placed and there’s an account hold now I have to use door dash when I’ve been actively paying my uber one I’m disappointed