Uber Support

@q2n82 نتفهم قلقك بخصوص الحساب، يسعدنا التوضيح. لقد تم الرد عليك من خلال الرسائل الخاصة، يرجى مراجعتها.

@Uber_Support ارسلت لكم رقم الجوال على الخاص

@Joshua98041477 We understand that your experience was less than ideal, and we’d like to take a closer look. Please send us a DM with the phone number and email address associated with your account, along with the order ID and the date and time of your order. We look forward to your response.

@UberEats all I was offered for my time and frustration at knowing your driver stole our food and enjoyed our meal while we had to drive to a gas station for a cold sandwich was a refund of my money. No credit, no assurance the driver would be banned from the app. Nothing.

@UberEats you have yet another their working on your platform. This lovely individual stole out hibachi order, and proceeded to drive in the opposite direction of us to a neighborhood where I am sure they enjoyed our food.

We take these reports seriously, and we’re sorry to hear about your experience. We understand this situation was less than ideal, and we’d like to take a closer look into it. Please send us a DM with the phone number and email address associated with your account so we can investigate further. We’ll be looking forward to your response.

@Uber sir i am a uber user & i am using uber from last 2 years but today i face a problem the ride that i book was not completed his ride and he has stolen my money and try to harm me and i reach your customer support but i didnt get any reponse

@EduardoABianchi Hey @EduardoABianchi. Llegamos para apoyarte con tus novedades, te hemos dejado un DM.

@Uber_Support need go support to generate my invoice at the Uber Mexico App... there is no option to request it and nowhere to request direct attention... pretty disappointed

We understand your frustration regarding your daughter’s suspended Uber account, especially as she relies on our service for school transportation. To ensure privacy, we need to connect directly with the account holder. Please have her reach out to us via DM or submit her details through the link provided: spr.ly/6018HmgBq. We are here to assist and resolve this matter promptly.

@Uber my daughter’s uber account was suspended and I have not been able to get through to anyone or get a reason why it was disabled. She is dependent on uber for school transportation. I need help

@xkneecolex3 We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

@Uber_Support SO YALL WANNA COMMIT FRAUD? I really dont think yall wanna play like that with me. Get a manager to fuckin call me.

@Warren0327N Thank you for contacting us via X. We’ve sent a response to your inquiry through direct message. For your privacy and security, please avoid sharing any personal or account information publicly.

@Uber_Support Hello, thank you for responding. The phone number/email linked to my account is 8579192441 n_warren0327@msn.com I respectfully request a final human review and escalation regarding my deactivation. I would greatly appreciate another review of my account history and performance.

@Uber_Support My driver account was deactivated and I’m trying to request a final human review. Could someone assist me with escalating my appeal?”

Thank you for providing this information. This channel is not available for support in Nigeria. To provide you with the best support, please report this directly in-app by selecting Account>Help, and selecting the relevant topic. You can also visit help.uber.com. A member of our team will review your message and follow up with you in-app as soon as possible.

@Uber @asuonline If this rider should abscond with my package again Omo I will have to come down to nearest office o cos I don’t know how to sort something amicably if I’m angry !!!

It’s never too late to start 🎓 @asuonline

@Ladybomb916 We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

@Uber why does your AI support keep ending my chat without helping me or letting me speak to a person????

@Florcfri, para nosotros es importante ayudar a revisar lo sucedido, de acuerdo con nuestras Guías Comunitarias spr.ly/6019BBvg2J, no podemos modificar ni brindar información confidencial por solicitud de terceros, coméntale a tu papá que puede hacerlo a través de la App por aquí spr.ly/6010BBvg2K o por medio de nuestras redes sociales Instagram, Facebook y X desde su perfil personal. Será un gusto revisarlo.

@Uber_Support Hola, soy Eduardo. Necesito soporte con una prórroga de mi documentación que la app no reconoce y no logro conseguir turno presencial.

@connie_gramma We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

@Uber_Support I am so frustrated. Charges from Uber/Uber Eats show up on my credit card statement that I never incurred. I have only EVER used Uber one time. AND, that was under my friends name and credit card. Can anyone offer me direction??? Thank you

@frday4fterspaan We understand that this trip experience wasn’t ideal. To better assist you, please send us a DM with the phone number and email address linked to your account, along with any additional trip details related to your concern. We look forward to hearing from you.

@uber @Uber_Support Your app keeps cancelling my rides without my permission and it still takes out my money. Today you took my money twice and the app doesn’t even register those canceled trips now I can’t even report??What if that was my last money. UBER keep STEALING from us.

We understand your frustration with receiving frequent app notifications for your upcoming trip. To assist you better, please send us a direct message with the phone number and email address linked to your account. We're here to help resolve this issue promptly. Thank you for your patience.

Hey @Uber_Support is there an issue with app notifications at the moment. I’m getting an app notification every minute for a trip tomorrow.

@its_bethc We’re sorry to hear about your experience and the lack of follow-up. Please send us a DM with the phone number and email linked to your account, along with your order ID, so we can review this urgently and escalate it properly. We’ll keep an eye out for your message.

@UberEats @Uber_Support I reported a serious safety complaint about a delivery driver for intimidating behaviour. Promises of escalation & Safety Team follow-up have failed for 3 weeks now, with multiple messages unanswered. Please escalate this properly - women deserve better.

@N_0_N_0_ Hello, thank you for your message. We remain available by DM to assist you.

@Uber Isn't that a joke?! A driver started the ride even though we hadn't gotten in the car, so we paid for the ride once. We had to book a second ride to complete the original route (you can see this on my account), and you closed the support ticket ! SHAME ON YOU

Hola @Florcfri, te comentamos que por políticas de seguridad tu papá se debe comunicar directamente con nosotros para poder verificar lo sucedido con el documento, ya sea a través de la App por aquí spr.ly/6016BBvg8p o a nuestras redes sociales Facebook, Instagram y X desde su perfil personal. ¡Lo estamos esperando! 😉

@Uber_Support Hola. ¿Podrían ayudarme con una validación manual por favor?

We’re really concerned to hear that your parcel driver was rude, threatening, and cancelled the trip after an argument. We understand how upsetting and unsafe this experience must have felt, especially after you had already completed the payment. Please send us a DM with the phone number and email address associated with your account, along with any additional details about the incident. We’ll be looking forward to your response.

Today my @Uber parcel driver, denied the duty and was very very rude, misbehaving and violent after hearing I have made the payment directly to uber And literally threatened to take the product and run. Later after fighting he cancelled my ride and went. @Uber_Support

@Paseka47832381 We appreciate your patience, kindly note that we've replied to your DM, please check.

The level of incompetence @Uber_Support is really shocking l have been reporting the same issue for the past three days with no help .they keep on mentioning non-existing issues it’s like they are also confused .this is bad because we spent a lot of money during the applications

カセル 様 お問合せいただき、ありがとうございます。 また、配達時に一部商品をご注文者様へお受渡しできていなかったとのこと、ご報告をいただきありがとうございます。 担当部署へ連携し、適切にサポートをさせていただくため、該当の配達日時、レストラン名をDMにてご教示いただけますようお願いいたします。 お手数をおかけしますが、ご連絡をお待ちしております。

@Uber_Support 本日私のミスでお客様に商品の一部をお渡しできていなかったのでその事をアプリで報告し、私の売上からで良いのでお客様に補填できないかと相談したかったのですが アプリではどこから報告できるか分かりません 受け取りの問題についての報告では番号が必要でそれが分かりませんでした