Ubisoft Support

Welcome to the Official @‌Ubisoft Player Support account! We're here to help on Twitter from 7AM - 5PM UTC! 🎮 🔻Check out the articles below for FAQ’s🔻 🔒 ubi.li/AccountRecovery 🔗 ubi.li/AccountLinking 🔽 ubi.li/ReinstallConne… 📢 ubi.li/PlayerReportsI… ⚡ ubi.li/ConnectivityTS 🌟 ubi.li/TwitchDrops 🎁 ubi.li/PrimeGaming If you engage with us, Ubisoft collects information from your Twitter profile to provide the best social media support experience. Learn more about your rights: ubi.li/PrivacyPolicy

Hi Sinnbyvant. Apologies for the delay. We are sorry to hear that voice chat in Rainbow Six: Siege is not working. Please ensure that your mic threshold is not set to 0 or 100, and that your social preferences on the account website: ubi.li/Bxftk are set to Everyone. ^Ubi_Eivor

@UbisoftSupport @Rainbow6Game Is in game voice chat not working or something because I can’t talk and yes i’ve gone through all my settings

@zombi3chillin Hello Landen. Apologies for the delay. We are sorry to hear that you are experiencing issues with Rainbow Six: Siege. If the issue still persists, we recommend following the steps in this article: ubi.li/qoFai ^Ubi_Eivor

@UbisoftSupport please help

@Ubisoft why won’t y’all’s pc launcher ever let me actually open Rainbow 6 consistently I play it a few days fine then after not playing it a few days it breaks and won’t open no matter what I do I’ve reinstalled it 5 times and restarted my pc and verified files so why

@RosendoJNY Hello rosendo. Apologies for the delay. We understand that you are unable to link your Xbox account. It is possible that another Xbox account is already linked to your Ubisoft account. To investigate further, please contact us via a ticket: ubi.li/xkLtB ^Ubi_Eivor

@UbisoftSupport Hello. I'm trying to link my Xbox Game Pass account to my Ubisoft account to play games from the catalog, but I'm getting the error: 'Your account has been linked to the maximum number allowed

@Deepakdez Hello Deepak Sahani. Apologies for the delay. If you believe someone has gained access to your Ubisoft account, we recommend submitting a recovery form: ubi.li/XVChW ^Ubi_Eivor

@Ubisoft @UbisoftSupport tried to install FarCry6(via EPIC) and it gave errors in signin and login. After lot of trial and attempts I switched the default browser, then Ubisoft OAuth worked. And it works in case of Steam. For a moment I thought I lost my Ubisoft account.

@FoolioR6 Hello FoolioR6. Apologies for the delay. We are sorry that you have encountered a cheater in your game. If you see any suspicious players, please report them in the game, using report button. More information on how to do this can be found here: ubi.li/6Cvm5 ^Ubi_Eivor

Everygame its a cheater on my team vs a cheater on the other team. Ubisodt take a page out of valorants book plz @UbisoftSupport @Ubisoft

@musBsol1d Apologies for the delay, and thank you for the information. We are currently unable to confirm any issues, could you please try again and check if the problem persists? ^Ubi_Eivor

@UbisoftSupport I appreciate your response, we’ve troubleshooted all the steps you forwarded onto us and still nothing. I don’t think this is a client side issue. Thanks again 🙌🏽

@UbisoftSupport hello I’ve recently bought AC unity on sale with the hopes of enjoying the coop but we can’t join each others lobby’s. We’ve tried multiple different fixes to no avail, can you look into this issue please? I know I’m not the only one struggling with this

@BostonVanroon Apologies for the delay, and thank you for the information. We can confirm that your ticket has been escalated. Once the specialists receive the necessary information, they will respond to your ticket. ^Ubi_Eivor

@UbisoftSupport Thank you for your reply, 26099063

Hey @UbisoftSupport @Ubisoft -- my Xbox R6S account was unlinked from my Ubisoft account without my authorisation and relinked to someone else's. I have 9 Microsoft purchase invoices dating back to 2018 and Microsoft Xbox Support has now issued written confirmation that I am the

@Dookie1985 Apologies for the delay, and thank you for the information. We are currently unable to confirm any issues, could you please try again and check if the problem persists? ^Ubi_Eivor

@UbisoftSupport Still no joy. Must be to do with your servers. Especially since all of us have different ISP's, different routers etc... It can't simultaneously be all of our internet connections. If it was just one of us, maybe. But it's all of us.

@UbisoftSupport Is there any reason Assassin's Creed Unity multiplayer is not working? Myself and a few friends have been trying to play the multiplayer missions, but we can't connect to each other.

@YoungGKarl Apologies for the delay, and we're sorry to hear that the issue still persists. We recommend contacting us via a ticket for further investigation: ubi.li/xkLtB ^Ubi_Eivor

@UbisoftSupport I’ve done all of this still not working

@UbisoftSupport I have tried all the trouble shooting options and nothing has worker I am getting booted from 1 in every 5-10 ranked matches during loading screen and can’t join back please help?

@Noecant83975489 Sorry for the delay, and thank you for the information. This issue should now be resolved. ^Ubi_Eivor

@UbisoftSupport Hi @Ubi_Eivor, playing on Logitech G Cloud via Xbox Cloud. Game loads patch then disconnects.

@UbisoftSupport the patch update you guys released for the game didn't work at all because when I try to enter the game I get kicked off the game as the patch is loading

@mikesims354 Hello mike ike, we apologize for the delay and are sorry to hear that your game is crashing. If the issue still persists, please provide us with more details about the problem and confirm your platform. ^Ubi_Eivor

@UbisoftSupport Ever since the new season came out my game crashes every time I try to queue into any game mode. It was running perfectly fine in the past.

@notpablosburner Hi P2! We're very sorry to hear that you're experiencing issues with shooting after rebinding your controls in R6 Siege. Please report this on R6Fix: ubi.li/Rainbow6Fix - the team will compare this to other reports and take a look as soon as possible. ^Ubi_Eivor

@UbisoftSupport when you rebind your shoot button to R1 on PS5 it doesn’t let you shoot in deathmatch or in clear house please fix it

H Magus! We're very sorry to hear about your ban in R6 Siege. Have you submitted a support ticket with us (ubi.li/noA9v)? We're afraid that we're unable to assist with ban appeals over X, and cannot overrule any decisions made by the case team. We apologise for this. ^Ubi_Eivor

is there legit any way to get unbanned after a false ban on siege? @Ubisoft @UbisoftSupport i’ve spent hundreds on my account and nearly a thousand hours in rainbow six and i just want to talk to a real person and not a bot 😭

@g_myworldnyc Hi jeremy! We're very sorry to hear that you have 0 apparel caches in TD2. If you haven't already, please submit a support ticket here: ubi.li/noA9v and our case team will look into this for you. We apologise for the inconvenience in the meantime. ^Ubi_Eivor

@TheDivisionGame @UbisoftSupport @Ubisoft I was opening apparel caches, about 20-30 of them, and I have 99+ of those caches. Now I have zero, nada! 🤷🏾‍♂️

Stretch Goals are back! Progress your Season Pass beyond Tier 100 for exclusive Vanity rewards and a chance for sought after gear such as Lexington, Quickstep and Turmoil. Details: thedivision2.com/tu-y8s1-3-upda…

@Brooklyn_Kids Hi Robert! We're very sorry to hear that you're being kicked - could you please let us know which games this is regarding and which console you're playing on? ^Ubi_Eivor

@UbisoftSupport is there any reason why almost every game I play I get kicked for no reason and then have to restart my whole console just to join back into the game? It’s getting frustrating

Getting ghosted recently in @TheCrewGame Motorfest? 💔👻 If you’ve noticed your rivals disappearing on the track, you just need to toggle Rival Names to ON in Options > Game Settings. Let the showdown begin! #Ubisoft #TCMotorfest #Gaming

@ander633628 Hi Xanderplayz! We're very sorry to hear that you haven't received the contents of the Welcome Pack in R6 Siege - this issue should now be resolved. Could you please let us know whether you now own all the content? ^Ubi_Eivor

@UbisoftSupport, i was gifted the DLC welcome pack from a friend and i have not gotten the contents of the pack into my account, i know it said it will take up to 24 hours but multible people have had this issue according to the reviews on the pack on steam, please help ubi. TY

@OlivierJunior88 Hi Olaiver9000! We're very sorry to hear that you're experiencing issues launching R6 Siege. Could you first please ensure that Siege and Ubisoft Connect are both installed on the same SSD, and try the following troubleshooting steps: ubi.li/RPQNu? ^Ubi_Eivor

@UbisoftSupport @Rainbow6Game my doesnt start, it only stays like this

📢 Maintenance has completed, and Operation System Override is here! See what is in store in this @Rainbow6game Siege season update 👇 P.S. Players may encounter a short delay when connecting as Operation System Override comes online

@AlvaroPerezOrte Hi Alvaro! We're very sorry to hear that you've lost your packs in R6 Siege. If you haven't already, please submit a support ticket here: ubi.li/noA9v and our case team will look into this for you. We apologise for the inconvenience in the meantime. ^Ubi_Eivor

@UbisoftSupport I had 2 competitive packs and 1 guaranteed black ice packs, I was opening my delta and alpha packs , and they all disappeared, I reseted both my game and console , how do I get my missing packs on rainbow six

@CaidynS1818 Hi CaidynS1818! We're very sorry to hear that you're experiencing issues with the R6 Siege Battle Pass. Could you please let us know which platform you're on, and whether you're encountering any error codes/messages? ^Ubi_Eivor

@UbisoftSupport @Rainbow6Game Why is my membership not allowing me to get the battle pass???