Ubisoft Support

Welcome to the Official @‌Ubisoft Player Support account! We're here to help on Twitter from 7AM - 5PM UTC! 🎮 🔻Check out the articles below for FAQ’s🔻 🔒 ubi.li/AccountRecovery 🔗 ubi.li/AccountLinking 🔽 ubi.li/ReinstallConne… 📢 ubi.li/PlayerReportsI… ⚡ ubi.li/ConnectivityTS 🌟 ubi.li/TwitchDrops 🎁 ubi.li/PrimeGaming If you engage with us, Ubisoft collects information from your Twitter profile to provide the best social media support experience. Learn more about your rights: ubi.li/PrivacyPolicy

The galaxy doesn’t pick sides today. May the 4th be with you, and may your next move be the one they didn’t see coming. 😏✨ #Ubisoft #StarWarsDay #Gaming

@OhBeStudio Hello OhBe! Apologies for the delay. Could you please provide us with more information about the issue you're experiencing? ^Ubi_Eivor

@UbisoftSupport can someone actually help me or will I be waiting months again…

@PhilipJ79454567 Hello Fox! Apologies for the delay. We're sorry to hear that Assassin's Creed Shadows is crashing. To help resolve the issue, please follow the steps outlined in this article: ubi.li/2japq ^Ubi_Eivor

@UbisoftSupport I'm got a Xbox series x the number stopping at 25% and assassin Creed Shadow send me back Xbox home

Is it just us, or did @ForHonorGame turn up the heat? 🥵 Pretty sure that’s not our PC overheating… it’s THE SCORCHING HERALD. 👀👀 Feast your eyes on Gryphon’s legendary Hero Skin + Bundle! He’s ready to burn down the battlefield! #Ubisoft #ForHonor #Gaming #Gryphon

@mehrab619 Apologies for the delay. Thank you for the information. To help improve the situation, we recommend following the steps outlined in this article: ubi.li/dSgyM ^Ubi_Eivor

@UbisoftSupport yes of course, im on PC. and the error occurs everytime when i log in to one of my character in the first 2/3 minutes. so i have to wait that period and get delta 3 log back in then play the game normally. it happens once everytime i launch the game

Agents, there is a maintenance currently for #TheDivision2 to fix the Ronin spawns and improve the Event Key drop rates: x.com/TheDivisionGam…

@DavidLeeScott16 Hello vzncookie! Apologies for the delay. We're sorry to hear that you haven't received your Twitch charm for Rainbow Six: Siege. If the issue persists, we recommend contacting us via a support ticket for further investigation: ubi.li/xkLtB ^Ubi_Eivor

@UbisoftSupport is Ad9m’s siege char still available I subbed to his twitch the other day like yesterday and I checked earlier still don’t have it how long should it take ?

@RonkainenJ91864 Hello J.A.T. Ronkainen! Apologies for the delay. We understand that you would like to recover access to your account. To assist you, please submit a recovery form: ubi.li/XVChW ^Ubi_Eivor

@UbisoftSupport hey i have been trying to change my email to my ubisoft account but the problem is i dont have access to the email anymore thats on my ubisoft account

@DanniiYep Hello Dannii! Apologies for the delay. We're sorry to hear that you're unable to purchase the DLC. If the issue persists, could you please try purchasing the DLC separately from the Ubisoft Store website: ubi.li/fLtCj ^Ubi_Eivor

why cant i buy this version of the dlc...idc about cosmetics @UbisoftSupport

Hello ayookimi! Apologies for the delay. We're sorry to hear that you're experiencing the 2-0x00019008 error in Rainbow Six: Siege. To help resolve this issue, please follow the steps in this article: ubi.li/dSgyM and clear your cache: ubi.li/yC8N6 ^Ubi_Eivor

@Ubisoft @UbisoftSupport theres people reporting the same bug literally in a pattern of hours

Still no news, no fixes, nothing. “Bad Service Version” is STILL kicking players out of Ranked with no reconnect option, causing abandon sanctions and lost elo, while cheaters keep roaming free in Ranked. Great support as always, @Ubisoft @UbisoftSupport x.com/Kiminikooo/sta…

@kulibaba_alex Hello aldorid! Apologies for the delay. We're sorry to hear that you're experiencing the 2-0x0000C015 error in Rainbow Six: Siege. To help resolve this issue, we recommend following the steps outlined in this article: ubi.li/dSgyM ^Ubi_Eivor

@UbisoftSupport for the past 2 months I’ve been encountering the same issue on Rainbow Six Siege. I get a connection failure message after the match is found with the error code: [2-0x0000C015][70]/259fd4a196e51f4d]. I tried resetting internet, redownloading the game nothing work

Apologies for the delay, and thank you for the screenshot. We recommend reviewing the article and contacting the relevant support team for further assistance: ubi.li/sOJTM Additionally, please try using a different internet connection to see if there is any difference. ^Ubi_Eivor

@UbisoftSupport Yes

Has your computer been slow to boot up, or your games are having trouble launching since installing some new program? Some software that launches on start-up can hog resources or conflict with Ubisoft games, so to figure out what might be causing the hold up, try running a clean boot! 👉 ubi.li/zSVtZ #Ubisoft #PC #Gaming

Hi Jonathon! Apologies for the delay. We're sorry to hear that you're experiencing missing sound while using Ikran. Could you please check your in-game audio settings and reset them to default? Additionally, try using a different audio device to see if this makes any difference. ^Ubi_Eivor

@UbisoftSupport Can you help me out here? I’m playing Frontiers of Pandora and there’s now sound when I’m flying on my Ikran. Tried to reset it three times and nothing. If you know what’s going on let me know, thanks.

@SHOXXIE812 Hello ShIf sOfF2! Sorry for the delay. We understand that you are not receiving emails from us. To assist you, we recommend submitting a recovery form: ubi.li/XVChW ^Ubi_Eivor

@UbisoftSupport @UbisoftSupport Hello,I'm not receiving any emails from Ubisoft Connect to my registered email, including password reset and verification emails.I already checked Spam, Promotions, and All Mail folders nothing there.Please help me resolve this issue. gda667789@gmail.com. Thx

🛠️Maintenance for #RainbowSixSiege begins in 30 minutes, details below 👇

@BKarma90022 Hello there! Sorry for the delay. We understand that you would like to know when the key was activated. We're unable to handle such queries on public platforms. To receive assistance, please contact us by submitting a support ticket: ubi.li/xkLtB ^Ubi_Eivor

@assassinscreed @UbisoftSupport @UbisoftSupport Hello! I have a problem with a used activation key for AC IV Black Flag. Can you help me check the activation date and time? I need this for a trade dispute. Please open your DMs so I can send you the key.

We're live pirates! Join us now as we show you what we've got under our sleeves. Don't miss it on twitch.tv/ubisoft and our official YouTube channel - youtu.be/7hkFaTypP1Q

@Shad_ii2 Hello Rashad! Sorry for the delay. We understand that you would like to unlink your PSN account. You can do this from the account website: ubi.li/Bxftk or by contacting us via a support ticket: ubi.li/xkLtB ^Ubi_Eivor

@UbisoftSupport Hi, need help unlinking my PlayStation account from my Ubisoft account. I lost access due to family management and can’t recover it.

Hi azarvs! We're very sorry to hear this. Please note that whilst your case is in the queue, replying to it can increase wait times. To avoid delays, please refrain from requesting updates until the case team respond. Someone will be in touch ASAP, thank you for your patience! ^Ubi_Eivor

I opened a support ticket about Division 2 1 MONTH ago. Since purchasing a DLC via Steam, I haven't been able to launch the game because account linking isn't working. I've submitted a ticket through the support system (25828065) and Discord, and and on twitter @UbisoftSupport

@K4HUKA Hi Kahuka! We're very sorry for the late response and to hear that your Ubisoft account is suspended - is this issue still ongoing, or are you able to sign in now? ^Ubi_Eivor

@UbisoftSupport I was playing assassins creed 3 (og) on my steam deck, and every time it asked me to log in. I initially had some errors which I contacted you and managed to fix for myself... now a week later and now my account is "suspended" Are you able to help?

@Sidhart21694376 Hi Sidharth! We're very sorry to hear that your Ubisoft account is temporarily blocked - is this issue still ongoing? If so, could you please let us know your case number so we can check its status for you? Thank you for your patience. ^Ubi_Eivor

@UbisoftSupport ,@Ubisoft Hi, my Ubisoft Connect account seems to be temporarily blocked and I haven't received any response to my support email. I'm unable to access games I purchased on Steam like Far Cry 3 and Assassin’s Creed IV Black Flag. Please help me resolve this prblm.

Hi David! We're sorry to hear you're having trouble finding the AC Black Flag Resynced Collector's Edition! We don’t have info on if or when those stores will restock 😔 While also out of stock, if you're on PC/Xbox, Very also carries it if you want to check back on it: ubi.li/r6qc2 ^Ubi_Eivor

Hi. I'm in the UK and trying to preorder the collectors edition of Assassin's Creed Black Flag Resynched. Both Amazon and Smyths are not showing any stock. Will they be getting further stock? @UbisoftSupport

For this week’s Fan Support Spotlight, we’re highlighting a key Siege lesson 🛡️ A defender who survives late round is far more valuable than one who gets 1 flashy kill early and dies. So if you’re looking to up your Defense strategy in @Rainbow6Game Siege, check out @AustinNexx's guide on YouTube! 👉 ubi.li/EF664 #Ubisoft #R6Siege #FanSupportSpotlight

@jpedroza2k Hi there, if you're unable to access your account at all, you can use our account recovery form here: ubi.li/wrmWB

@UbisoftSupport if I need to submit a ticket about not being able to log into my account, how exactly, am I supposed to log in before I can submit said ticket?