Ubisoft Support

Welcome to the Official @‌Ubisoft Player Support account! We're here to help on Twitter from 7AM - 5PM UTC! 🎮 🔻Check out the articles below for FAQ’s🔻 🔒 ubi.li/AccountRecovery 🔗 ubi.li/AccountLinking 🔽 ubi.li/ReinstallConne… 📢 ubi.li/PlayerReportsI… ⚡ ubi.li/ConnectivityTS 🌟 ubi.li/TwitchDrops 🎁 ubi.li/PrimeGaming If you engage with us, Ubisoft collects information from your Twitter profile to provide the best social media support experience. Learn more about your rights: ubi.li/PrivacyPolicy

@xaccount127924 HI! We're very sorry to hear that the social tab in R6 Siege is blank - could you please try the following connectivity troubleshooting steps: ubi.li/twNHV and let us know whether they help? ^Ubi_Eivor

@UbisoftSupport The social tab on rainbow 6 siege on ps5 is blank. There is no way for me to play with cross-platform friends

Hi gealaich! We're very sorry to hear about your situation regarding activating R6 Siege on the wrong Ubisoft account, we're afraid however that we're unable to assist with account-related issues over X and cannot overrule any decisions made by the case team. We apologise. ^Ubi_Eivor

@UbisoftSupport is this really the case? I accidentally logged into the incorrect account when first installing rainbow six siege on steam I cannot then unlink and link it to my correct account with my progression from Xbox? Why is this the case? Is there any workaround?

@Ir0nTug4 Hi _diogo.henriques_! We're very sorry to hear that your account has been compromised. If you've submitted an Account Recovery Form but aren't receiving emails, please try the following troubleshooting steps: ubi.li/igk1i and let us know whether they help. ^Ubi_Eivor

@UbisoftSupport I think my ubisoft account was hacked could you please help? I fullfilled the recovery formulary but didnt receive anything on my mailbox.

@Milagtvg Hello Mila! We apologize for the delay. We're sorry to hear that your game is crashing. If the issue still persists, we recommend performing the steps outlined in this article: ubi.li/qoFai and contacting us via Discord: discord.gg/ubisoftofficial ^Ubi_Eivor

@UbisoftSupport my game R6 won't startup at all and keeps crashing since the new season update. I uninstalled on steam and installed it again but with no use at all and I am out of solutions and no one is replying what should I do?

@rusty_cpt Hello Cpt Rusty! We apologize for the delay. Thank you for the information about the replay option in Assassin’s Creed Mirage. We will investigate this further. ^Ubi_Eivor

@UbisoftSupport Hello, I noticed on Assassin’s Creed Mirage that in Investigations there’s an option to replay Beneath Alamut (the final mission) however when replaying it, it plays The Serpent’s Nest instead.

@SlimGGz Hello Slim! We apologize for the delay. We're sorry to hear that voice chat is not working. If the problem still persists, please clarify the game title and your platform, and check your social preferences on the account website: ubi.li/Bxftk ^Ubi_Eivor

@UbisoftSupport @ANNO_EN @Ironfeasttv why can i still not use voice chat, it’s been nearly a week since the update

Bite-sized @Anno_EN 117 Pax Romana wisdom for when your empire’s one bad decision away from chaos? Yes, please! This week's Fan Support Spotlight is all about @ironfeasttv's collection of guides on mechanics, sneaky tricks, crisis saves, and achievement strategies! Let’s govern smarter, not panic harder. 🏛️🔥ubi.li/CSpeY #Ubisoft #FanSupportSpotlight #Anno117PaxRomana

The maintenance has taken longer than we wanted, but has been completed now. Time to dive "Into The Dark", agents 🥳

Agents, a maintenance for #TheDivision2 has been detected starting in 30 minutes. Prepare for server unavailability before going "Into The Dark": x.com/TheDivisionGam…

@inscrutableguy Hi Abhishek Singh! Apologies for the delay. We're sorry to hear that you are unable to create an account. If the issue still persists, we recommend following the steps in this article: ubi.li/qTYIN and trying a different internet connection. ^Ubi_Eivor

@UbisoftSupport @ANNO_EN @Ironfeasttv Im having a problem with the creation of a new account on ubisoft and since I don't have an account I can't raise a ticket . Do look into this .

@mscgtru Hello Tru! Apologies for the delay. We're sorry to hear that you are being connected to the wrong data centre. If this is a recurring issue, please report it through R6Fix: ubi.li/bXxrL ^Ubi_Eivor

@Rainbow6Game Any update on this? @UbisoftSupport every game I queue is east 2, I am supposed to be on central 1. This was not an issue until this patch in January and since has been a major issue.

Updates on the Synchronization Error, Voice Chat, and Data Centers.

@Bader40570247 Hello Badeerrr! Apologies for the delay. We are sorry to hear that your progress in Rainbow Six: Siege has been reset. It is possible that you have logged into a different account. To assist you, please contact us by submitting a ticket: ubi.li/xkLtB ^Ubi_Eivor

@UbisoftSupport i’ve logged in r6 after a long absence and i found my all of my operators are locked and the level has restarted i’ve suffered to get those operators you have to find a solution

Hello Oli! Apologies for the delay. We are sorry to hear that your game is crashing. If you are playing on PC, we recommend following the steps in this article: ubi.li/qoFai Additionally, we recommend contacting us via our Discord channel: discord.gg/ubisoftofficial ^Ubi_Eivor

@UbisoftSupport any support pls <3

Yo @Rainbow6Game can anyone assist on a bug im getting as I am about to catch a ban. Every single round the textures in the game are bugged and everyone looks like a white blob. I can last about 10 seconds in the game and then it crashes?!?

@igameorsm Hello Chris! Apologies for the delay. We understand that you are not receiving emails from us. To investigate the issue and help recover access to your account, please submit a recovery form: ubi.li/XVChW ^Ubi_Eivor

@UbisoftSupport @Ubisoft I can’t login to my account and I have absolutely no idea why and it won’t send me a password reset link

@speedek32pl Hello speedek32! Apologies for the delay. We understand that you would like to recover your account. To assist you, please submit a recovery form: ubi.li/XVChW ^Ubi_Eivor

@UbisoftSupport Hi Ubisoft Support, I failed the email recovery because I no longer have access to the linked email. I’m still logged in on PC and can prove ownership. Please help. Nickname: speedek32pl

@vvriant Thanks for the information, and apologies for the delay. Could you please clarify if the issue is still occurring, and whether it happens constantly? ^Ubi_Eivor

@UbisoftSupport No vpn, I’m east us, and it was when this was tweeted

Amazing queue system ya’ll have why am I thrown to EU lmfao @Rainbow6Game @UbisoftSupport

@kammmmmmme Hello kam! Apologies for the delay. We are sorry to hear that you are unable to contact us through the website. If the issue persists, we recommend following the steps in this article: ubi.li/qTYIN ^Ubi_Eivor

@UbisoftSupport please help, im unable to contact u on the website it just doesnt work

Hi Sagit! Apologies for the delay. We understand that you have not received the credits from the welcome pack. If you are referring to Rainbow Six: Siege, this issue should now be resolved. If not, please contact us via a ticket for further investigation: ubi.li/xkLtB ^Ubi_Eivor

@UbisoftSupport just bought Welcome pack 1200 creds on steam and now my game won't open cuz ubisoft is not receiving it. It says it'll add item "-" to my account and then log in loops me. Help pls

@cenchonsol Hello cench! Apologies for the delay. We understand that you would like to recover your account. To assist you, please submit a recovery form: ubi.li/XVChW ^Ubi_Eivor

@UbisoftSupport @ANNO_EN @Ironfeasttv need help recovering my account, pls dm me

We're aware of issues affecting connectivity in #TheDivision2 with increased DELTA errors experienced by players, and are working towards resolving this ASAP.

@OnYaMental Hey there Callisto! Thanks for reaching out. We're sorry to hear you've encountered this issue on Siege. Our teams would love to take a further look 👀 Please let them know on R6Fix here: r6fix.ubi.com ^Ubi_Agent

@UbisoftSupport Please fix the infinite stun glitch with bandit and kaid it’s literally game breaking

🛠️Maintenance is now underway to deploy a hotfix for #RainbowSixSiege Stay tuned below for updates! 🚨