Telecel Ghana Customer Care

@bayouis4music Hello @bayouis4music, thank you for reaching out. I am glad to assist you. Kindly provide your number and the challenge you are facing with me via DM for further assistance. Thank you. Josephine. twitter.com/messages/compo…

@TelecelGhana why are you a very shitty network?? Why are you so unreliable?Why do you frustrate your customers like that? Is it that hard to provide good service? You should be doing better!!!

@Biqslimee Hello @Biqslimee, thank you for contacting Telecel.I am glad to assist you. Checks indicate that there is a general network issue in Adenta, and our team is working quickly to resolve it. Thank you, Josephine.

@TelecelGhana The network is soooooo bad OMG fix this damn network

@elsieselma Hello @elsieselma, thank you for reaching out. I am glad to assist you. Kindly provide your number and GPS coordinates with me via DM for further assistance. Thank you. Josephine. twitter.com/messages/compo…

It’s crazy how many times I’ve had to restart my phone for the network to come back, only for it to go off again a few minutes later. @TelecelGhana

@She_louie Hello @She_louie, thank you for reaching out. I am glad to assist you. Kindly provide your number and GPS coordinates with me via DM for further assistance. Thank you. Josephine. twitter.com/messages/compo…

You'll have data but can't use it because Telecel is so unstable. I’ve lost count of the number of times I've put my phone on airplane mode in the last 30 minutes. Ohh!!

@lucy_lox Hello @lucy_lox, thank you for reaching out. I am glad to assist you. Kindly provide your number and the challenge you are facing with your account with me via DM for further assistance. Thank you. Josephine. twitter.com/messages/compo…

@asktelecelgh_ I cannot get through to your line and need to see what’s up with my Telecel cash account

@JayFrimp Hello @JayFrimp, I am available to assist you. Kindly share details of your complaint/enquiry via DM for assistance. Standing by. Thank you- Joycelyn.

@FirstAtlanticGH Hi, i’m struggling to transfer money from my account to mobile money (Telecel). i keep getting the error “Product not found”. i need help right now!

@boateng_yawuli Hello @boateng_yawuli, thank you for reaching out. I am glad to assist you. Kindly provide your number and GPS coordinates with me via DM for further assistance. Thank you. Josephine. twitter.com/messages/compo…

@TelecelGhana Your network 📡 is becoming worse everyday, sometimes I regret using your network bad voice calls, data is on and off, you people should improve on network if not we will stop using it

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@GyanInmotion Hello @GyanInmotion, I am sorry you are having trouble with the network. Kindly share your number, exact location and GPS coordinates via DM for assistance. - Joycelyn.

@asktelecelgh_ @tnkghanafirst What’s wrong with your network please, we bundle but no service nor internet.

UG, are you ready?! This Valentine’s Day, Telecel Ghana is bringing the Telecel TurnUp Train straight to your doorstep and it’s going to be epic. Don’t miss electrifying performances from Ghana’s biggest hitmakers, including Black Sherif, KiDi, Kweku Smoke, and many more. #TelecelTurnUp2026 #NoFOMO #ConnectToLove

@TheHurri_cane Hello @TheHurri_cane, I am available to assist you. Kindly share details of your complaint/enquiry via DM for assistance. Standing by. Thank you- Joycelyn.

@asktelecelgh_ @_Test_money You people should fix it. I cant purchase prepaid on your platform.

Dear @TelecelGhana Don't you feel any sympathy for your customer when he purchase your data set to expire after 24 hours and your network freezes and cease to load anything for 22hours? Its genuinely very painful

@iheartneena Hello @iheartneena, I would be glad to assist you. Please share details of your challenge via DM for immediate assistance. Thank you. Leslie i.ki.show/47822839F3

Am I tripping or is telecel worse than usual today

@gyamesi9 Hello @gyamesi9, thank you for reaching out. As discussed over mobile, the authentication issue is currently being addressed and a resolution will be provided. - Francis.

@TelecelGhana i need a swift response followed with action to solve this issue. @PatriciaOboNai @GhPoliceService @samgeorgegh

@yo_kace Hello @yo_kace, I’m ready to look into the issue you have with the network. Please share your number, Location, GPS coordinates with me via Direct Message for assistance. Thank You. Agyeiwaa.

why’s the telecel network going on and off?

@SpaceArsenalgh Hello @SpaceArsenalgh, thank you for reaching out and I’m happy to help resolve the network issue you’re experiencing. Please share your number, location, and GPS coordinates with me via DM for assistance. Thank you. – Francis.

@TelecelGhana Your network is terrible

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@Lansea4 Hello  @Lansea4, I will be glad to assist you. We are currently running a nationwide promotion on our broadband service. Enjoy free installation when you subscribe to any data plan above GHS330.00.

@TelecelGhana How much to get the broadband installed and how do I check if I can install it in my area

BIG NEWS. Go bigger and better with Telecel Fixed Broadband. Enjoy non-expiry bundles, uncapped internet speeds, and up to 40% more data. Walk into any retail shop, visit our website, dial the prompt, or get it on the Telecel Play App today to sign up.

@Donaccapella amounts, 8. Account balance. Thank you. Alberta. twitter.com/messages/compo…. (2/2)

@Donaccapella Hello @Donaccapella, I am glad to assist you. Kindly provide the following details on your Telecel Cash via DM for checks and assistance. 1. Your number, 2. Full name, 3. Date of birth, 4. ID card type 5. ID number 6. Name of next of kin, 7. Any of your last 5 transaction (1/2)

@TelecelGhana I tried your international money transfer from my Telecel to my @myaccessbank Nigeria. Till date I have no idea if the money has come in or not

@LilyForiwaa Hello @LilyForiwaa, thank you for reaching out. I am glad to assist you. Kindly confirm if the issue is in relation to not receiving the OTP for assistance. Thank you. Josephine.

@TelecelGhana I have not been Assisted, Teri told me it's will hand me over to human, and till now I'm still on the que

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@OnlyuncleP Hello @OnlyuncleP, thank you for reaching out. I am glad to assist you. Kindly provide the fixed line number or account number and your contact number with me via DM for further assistance. Thank you. Josephine. twitter.com/messages/compo…

@TelecelGhana @LaliXLola1 My broadband hasn’t worked for two straight days, and tomorrow will make it three. I live around Dome Pillar, Kboat Junction. You may want to check if there’s an issue affecting the area.

Lali and Lola’s Crox It Out is more than a song. It is a powerful movement that uses music as a tool for awareness and impact. This piece explores the story behind the record, its message, and how it earned the Music for Good Award at the 27th Telecel Ghana Music Awards (TGMA). Through storytelling, personal experiences, and meaningful conversations, Crox It Out demonstrates how music can go beyond entertainment to spark dialogue around breast cancer awareness and social change in Ghana. Click the link to watch the full video-youtu.be/ANkbDFvoMHc

@jkhales Hello @jkhales, thank you for reaching out. I am glad to assist you. Kindly provide your number and GPS coordinates with me via DM for further assistance. Thank you. Josephine. twitter.com/messages/compo…

@TelecelGhana when are you going to fix the Internet speed? With all the numerous complaints we've been sending to you everyday,you guys don't even seems to care to get it fixed What have we done to deserve this is it hard to get your customers a good service?