Phoebe Kitscha

@RoyalMailHelp Hi :) I used the collection service for Nespresso pods, but I haven't been able to book a collection through it lately. I can generate a label, but then nothing ever loads when I click to arrange a collection (see below). Any way of fixing this?

@ThreeUKSupport hi I've just realised I've been charged £8 for "roaming outside EU" while I was on holiday in Spain and France. I should have go roam passes included in my contract... how do I get the charges removed?

@ThreeUKSupport Will do thank you :)

@fweb Hey Phoebe - Oh no, we're sorry to hear this. Could you drop us a DM with your full postcode and we'll check this out, please? -Kate

@ThreeUKSupport I'm experiencing a lot of phone signal issues in my area but the checker says no issues? SG12 area?

@virginmedia Is there any compensation possible for non total loss? As the intermittent problem is just as disruptive?

@fweb Hi Phoebe, sorry to hear you're affected by an area issue, if we're aware of an issue we'll be doing all we can to resolve things as quickly as possible. You can read more on loss of service compensation here 👉 virg.in/autocomp

@virginmedia my internet has been sporadic the last few days, the service checker now informs me that it isn't expected to be fixed until 21/05. I work from home and am reliant on speedy internet to do my job - what is the compensation situation for this?

@OddboxLDN No worries I just thought my account was being weird :) thank you

@fweb Thanks for your comment Phoebe. We've decided to re-evaluate how we can scale this in a way that works for Oddbox and our customers. So we will be taking a break from the Odd Shop whilst we work on how we can make things better. You'll still see some limited-edition products.

@OddboxLDN hey I can't seem to see the odd shop when amending next week's box - is there nothing in it for next week?

@ThreeUK It's not intermittent - no phone signal or mobile internet since yesterday afternoon

Our engineers are working hard to fix the intermittent issues some of our customers are experiencing with our network. We apologise sincerely for the inconvenience this is causing.

@AmexUK hello, i've been getting 'experiencing technical difficulties' every time i've tried to reset my password on the website since the weekend - is this going to be resolved soon?

@OmazeUK trying to claim my gift card but the "reveal gift card" never seems to load?

@virginmedia intermittent problems all weekend and now I'm trying to WFH and get this? Is there a way to not wait 23 hours, as you must be able to see how many times I've run tests the last few days?

@greateranglia Thank you :)

@fweb Hi there. You will need to give our Customer Relations team a call for this on 0345 600 7245 (Option 8). Alternatively you can email on contactcentre@greateranglia.co.uk (Reply time may be slower via email) Thank you. - Nikki

@greateranglia hi I've had a delay repay claim rejected because "delay caused by another operator" but it wasn't... I was delayed by issues between T Hale and East which are defo GA! :) As I've already appealed I can't again, can the claim be reopened or do I need to start again

@greateranglia Thank you :)

@fweb Hi Phoebe. Thanks for letting us know, I will pass this onto the relevant team who will get this looked into. - Georgie

@greateranglia hello :) I've just noticed a defib has been installed at my local station (ware) which is great, but i've just checked and it's not registered on The Circuit, meaning emergency services don't know there's one there thecircuit.uk

Who would be best to get in touch with to ask about making sure any defibs at stations are registered? :)

@PapaJohnsUK @BonesNorah 🍕

We’re giving away THREE FREE PIZZAS to celebrate our favourite day of the year! 🍕🍕🍕 Here's how to get your hands on a #WorldPizzaDay slice: 1.Like this post! 2.Follow @PapaJohnsUK 3.Tag a friend who loves pizza in the comments 😍👇 (multiple entries allowed)

@LloydsBank yep it does match and no idea what that payment/ref is! ok thanks for confirming i will respond to it :)

@fweb Yes, this looks like a genuine text from Lloyds bank. Can I check does the last 4 digits match your debit card and do you recognise the payment amount? ^Johnjames

@LloydsBank would a text from 07401255183 be genuine from your fraud team? :)

@LloydsBank :)

@fweb Hi Phoebe, I'm Stephen, thanks for getting in touch. Are you able to send us a screenshot of the text, so we can check if this is genuine or not? Feel free to DM us with your reply if you prefer. Many thanks.