ThreeUKSupport

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@CarlieForsyth Hi Carlie, thanks for getting in touch with us about this, so we can look at other options, please get in touch with our upgrades team here: bit.ly/3e1XHI2 -John

@ThreeUK please can I have some help with a better phone upgrade... Long standing customer here, needs a MUCH better deal that what your website is offering me...

@Marky7z We'd hate to lose you over this, Marky. Please drop us a DM with your full postcode and we'll take a look into this coverage in your area -Jade twitter.com/messages/compo…

@ThreeUK @ThreeUKSupport been a customer since 2013 and the internet connection around Grimsby has been dreadful this week. The worst I’ve ever seen it, if the connection doesn’t get better over the next 2 months I’ll be switching providers when my contract ends in 2 months

@James301212 Hey James - we understand how frustrating this must be. We'd suggest raising a complaint on the account to have the ongoing issues investigated. Ways to do so can be found here; bit.ly/2qtsarj -John

@ThreeUK is an absolute joke of an internet provided, doing planned upgrade works for 8 days without an alternative method of providing a broadband service to paying customers, 8 DAYS!!! No broadband really. I want out but I have to pay for that disgusting

@Evolife80 Hey Gar, that's not good at all! Thanks for that info, we've taken a look at the postcode and can see there's some issues that need to be investigated. Please come chat with the agents to check this for you right here; bit.ly/2PmAIzQ -Maxine

@ThreeUK are you experiencing network issues and postcode area NE48 2ED? My phone has been down all day.

@lestereverton80 Hi there, thanks for getting in touch, how can we help you? -John

Can I have some help please @ThreeUK

@sabia_sultan Hey Sabia - we understand how frustrating this must be. We'd suggest raising a complaint on the account to have the ongoing issues investigated. Ways to do so can be found here; bit.ly/2qtsarj -John

@ThreeUKSupport I need urgent help. My credit report shows delinquency on an account I haven’t used since 2004. I’ve had no resolution for months. What is your UK-based escalation email? I need someone to contact me urgently. This has been a nightmare. #ThreeUK #CreditReport

@SarahMcNeilly27 This isn't what we like to hear, Sarah. We understand how frustrating signal issues can be, and we're keen to look into this. DM us your full postcode, and we'll check for any issues that are likely to be impacting you. -John twitter.com/messages/compo…

@ThreeUKSupport my signal keeps dropping, has done for the last 24hrs

@elliscashmore Hey Ellis, we're keen to help you out! Could you tell us a bit more about your situation and we'll do our best to point you in the right direction. -John

@iD_Mobile_UK (via @currys) offers unbeatable value. If price is your priority, it's hard to fault—plans are cheap, data generous & coverage (via @ThreeUK) is decent. But the moment you need help—whether billing, roaming, or general support—the system breaks down. There's none

@JohnMac19059272 Hey Johnny, this isn't from Three. Please block the number and don't give out any info -Maxine

@ThreeUKSupport tell these rude bs not to call me again. There number was 07376 236724. Im not interested in any offers.

@GregBurrows7 It doesn't look like it was a planned outage, Greg, but for further support we'd recommend reaching out to the Broadband Support team -Jade

@ThreeUKSupport Other than you I have had no contact at all, if there is planned works can you not inform customers?

@ThreeUKSupport AL10 area from 3-4pm till now constant disconnects, what the hell?!?

@HCrofty Oh, fire over the full postcode of the affected area via DM, with the make and model of your phone. We'll look at what’s going on for you -Maxine twitter.com/messages/compo…

@ThreeUKSupport Why is it, since the Vodafone Merger, my Data doesn't work correctly? Would be really nice to use the service I pay for.

@nearsidejohn This isn't what we like to hear, we understand how frustrating signal issues can be, and we're keen to look into this. DM us your full postcode, and we'll check for any issues that are likely to be impacting you. -John twitter.com/messages/compo…

@ThreeUKSupport Also, no voice service in KT17 & SM4 followed by collapse of all network connection in SM3 earlier. Voice connection now resumed in KT17. 11:43 30th July

@mikeinpride This isn't what we like to hear, Mike. We understand how frustrating signal issues can be, and we're keen to look into this. DM us your full postcode, and we'll check for any issues that are likely to be impacting you. -John twitter.com/messages/compo…

@ThreeUKSupport It has been nearly a fortnight that my Three broadband has been almost useless. This is in N1 area King’s Cross. Why isn’t the problem fixed yet??? The same happened a year ago for 3 weeks.

@PlaneGroovy Hey Chris, that's not ideal. Can you let us know the full postcode via DM please? We'll check that area -Maxine

@ThreeUKSupport my 93 year old Mum needs connection in Martham, NR29 and for the past month or so, speeds have dropped to an unuseable .2 to .4Mb/s. Cannot find any info about mast issues nearby. Any ideas?

@JustinBarker77 Hi Justin - Thanks for reaching out. If you enter 'Live advisor' here 4 times and then select the option to speak to the Three team, an agent will access your account & clarify what you need for roaming: bit.ly/2PmAIzQ. We hope you're looking forward to the trip -Michael

@ThreeUKSupport is it possible to speak to a human about my account. Tried the automated system and there's no option. I need to see whether I need to add an ATW for my holiday, but it's not appearing as an option. Had my account since pre Nov 2021.

@onashi23 Thanks for confirming that for us, Shona. Please drop us a DM with your full postcode and we'll take a look at the coverage in your local area -Jade twitter.com/messages/compo…

@ThreeUKSupport Hi Jade, It seems to be more than one network and receiving calls and texts to my phone. Thanks

@ThreeUKSupport Are there issues with calls and texts again? I appear to be having issues not receiving calls and texts since yesterday. Thanks

@cwoodhead74 Please restart your device after this time and you should start to notice an improvement over the following 24 hours. Any further issues, please do come have a chat with the team here: bit.ly/3q3xZ0c and we'll be more than happy to help (2/2) -Jade

@ThreeUKSupport Sherburn in Elmet, Leeds LS25 6NA the signal has been down for two days. What’s going on?

@cwoodhead74 Hey there. We've taken a look and can see that our engineers are out working on your local mast, which would explain the disruption to your service. Sorry about this! Good news though, they plan to have this completed by around 1pm today. (1/2) -Jade