Plusnet Help

From tomorrow, our customer service team will move from this channel, to @Plusnet and this channel will close. For help and support, tweet or direct message us at @Plusnet and our team will be happy to help.

@AmazzinRosey Welcome to Plusnet! 🙂 If you need any assistance then just let us know! - Cal, Plusnet Leeds

Plusnet wifi in 2 weeks binned now

@AmazzinRosey Good morning Rosey! 🙂 I'm pleased to hear you're thinking of joining us, you can check out our current offers on our website or give our sales team a call on 0800 432 0200 to discuss this. 🙂 - Cal, Plusnet Leeds

#plusnet thinking of joining

@simonhall446 Hi Simon, apologies for the delays with this. The billing team just required some more information from me regarding this so I've supplied this to them now. I'll be in touch with an update again soon. - Cal, Plusnet Leeds

@Plusnet Can you please confirm when the refund due will be made?

@Plusnet how do I know when I can cancel my broadband?

@jules_grant Hiya Jules, I haven't heard back from you, are you still having issues? and are you able to DM me the information for me to look into this for you? -Sammy- Team Sheffield

@Plusnet @gm_crop us too. Did you get an answer as to why? No service for 2 days...

@guitarmonkeyfan Not an issue, just drop us a DM if you start experiencing this again 🙂 - Curtis, Plusnet Sheffield twitter.com/messages/compo…

@plusnethelp Hi, thanks for replying. It seems to have stabilised for now. Will see how it goes. Fingers crossed 🤞🏼

@plusnethelp Hi, are there issues with broadband in DE56 area? My router keeps dropping out and I need Internet for work 😐

@jules_grant Hiya Jules, I'm sorry to hear you are having problems with the signal and I would be happy to help. Please can you DM me the full postcode and I will check the network for you. -Sammy- Team Sheffield twitter.com/messages/compo…

@Plusnet are there issues in the GU27 area? No mobile signal for the 2nd day running.

@marieb811 Hi there Marie! Our contact number is 0800 432 0200 our opening times our 8am-8pm, If there is anything I can assist with do not hesitate to ask - Jodie, Leeds twitter.com/messages/compo…

@Plusnet why are all your tel no’s saying ‘not recognised’. What is correct number please. Need to discuss my acc

@chivvyp Hey there, thanks for reaching out. I've just responded to your DM if you'd like to have a look. -Adam, Plusnet Leeds 🤓 twitter.com/messages/compo…

@Plusnet I have 2 call options showing as waiting activation since before Christmas!

@MJriskman Hi there. I'm sorry to read you are having issues today and for the delay in replying. Please send us your username and we'll look into this for you. Chris - Leeds

@UKPam Hi Pam, I've checked your account and it looks like you've called in, do get back to us if there's anything else we can help with though. It would be best to delete your Tweet by the way just because it contains your account details and we'd advise not making those public - Adam

@plusnethelp Pam McDonald. I was pam@binnroad.plus.com password SillyMe82#

@EmmaBellefonta1 They are contactable directly on 0800 013 2632 and they are open between the following hours for New Year: 31/12/21: 08:00 - 18:00 01/01/22: 10:00 - 16:00 02/01/22: 09:00 - 18:00 03/01/22: 08:00 - 18:00 -Tony Plusnet Sheffield

@plusnethelp @Plusnet None of your phone numbers are working? I need to contact you as my broadband should’ve been cancelled but I’m still getting charged!?

@EmmaBellefonta1 Hi Emma, I'm sorry to hear your account hasn't been closed yet. Cancellation is one of the few things we can't assist with via this support channel; I'd recommend giving our Cancellations Team another call to get this resolved. -Tony Plusnet Sheffield