B&Q||Quick Response

@MrsAuer2 We're sorry for the inconvenience that you've encountered with us, I've already escalated this complaint to our relevant department just submit your reachable WhatsApp phone and follow back for immediate assistance: Thank you:

@BandQ bexhill - a while ago went into store, appalling customer service, complained, manager apologised, invited in to meet manager and get voucher. Gone back in, more rude staff and no voucher!

@1d4wso We're sorry for the inconvenience that you've encountered with us, I've already escalated this complaint to our relevant department just submit your reachable WhatsApp phone and follow back for immediate assistance: Thank you:

@bandq_help @BandQ I have already sent several messages and photos, was told 2 weeks ago it had been escalated but nothing further

@bandq_help are you able to explain why your customer services think it is acceptable to not respond to complaints. 6 weeks have passed since a delivery driver damaged my carpet and left it in this state.

@1d4wso Kindly follow back so that you can receive direct message

@quick20827 I have already sent several messages and photos, was told 2 weeks ago it had been escalated but nothing further

@mazza_96x Hi there, I'm sorry to hear about your issue. Please send me a private message with the details so we can assist you promptly!

@bandq_help I’ve recently order a fireplace beam from yourselves, which cost me £95 and we’ve just gone to put it up and the fittings are not included, but the website says they should be. Can you please sort sending some as the product was already delayed by a week

@mazza_96x We're sorry for the inconvenience that you've encountered with us, I've already escalated this complaint to our relevant department just submit your reachable WhatsApp phone and follow back for immediate assistance: Thank you:

@1d4wso We're sorry for the inconvenience that you've encountered with us, I've already escalated this complaint to our relevant department just submit your reachable WhatsApp phone and follow back for immediate assistance: Thank you:

@Lana_kose Hi there, I'm sorry to hear about your issue. Please send me a private message with the details so we can assist you promptly!

Added tiles to basket and proceeded to checkout. Wasn’t saying there was a short supply so bought a voucher from works reward system. Went to pay, no tiles available. Why let me add to the basket and proceed to checkout if there aren’t any. Now have £800 voucher! @BandQ

@Lana_kose We're sorry for the inconvenience that you've encountered with us, I've already escalated this complaint to our relevant department just submit your reachable WhatsApp phone and follow back for immediate assistance: Thank you:

@jenbo_29 Hi there, I'm sorry to hear about your issue. Please send me a private message with the details so we can assist you promptly!

@bandq_help @BandQ thanks for having us queue up for the wood cutting service for ages to be told you only cut the sheet wood now! Superb!! 👎🏻

@jenbo_29 We're sorry for the inconvenience that you've encountered with us, I've already escalated this complaint to our relevant department just submit your reachable WhatsApp phone and follow back for immediate assistance: Thank you:

@BandQ description: It's solid steel construction has been specifically designed to last longer! Galvanised finish enhances durability and prolongs the product's lifetime Reality? See the items received yesterday! If I got them rusty, how long will last!?

@FlossyGRM Hi there, I'm sorry to hear about your issue. Please send me a private message with the details so we can assist you promptly!

@BandQ @bandq_help I’d understand if there was an underlying fault, but surely it can’t be that hard to order a simple spare part?

@BandQ @bandq_help really disappointed. Bought GoodHome Athens curtain pole. Went to install the magnetic screw covers, but one was missing. Store said they couldn’t help unless I pull down the whole thing and take it back! I had the receipt! Why can’t I get a spare part? Please?