Frontier Help

We're aware that some Commanders are having trouble accessing Horizons Season Pass shortly after purchasing it via Steam. Please take a look at our FAQ for instructions on how to solve this: support.frontier.co.uk/kb/faq.php?id=…

@Furonica_Foxy Hey CMDR, Your friend can send us a support ticket directly via formcrafts.com/a/ed-mainmenu. We'll be able to offer further assistance! - Ikaros

@Frontier_Help You post a link that is not helpful. This guides us to a trouble shooting page, not custom support. There is no link or panel on this page to create a ticket or open a support chat.

@Frontier_Help I have a friend who has the base game + horizons season pass. I have the base game, horizons season, and Odyssey season passes. He keeps showing up as "Unreachable" and his game is registering as "ED:Beyond" and not Horizons. How can he fix this problem?

@jcb13811 Hi there! Please send us a ticket via formcrafts.com/a/ueurqew so we can look into this with you :) – Nova

@Frontier_Help I am having having trouble with the music and sound of Jurassic world evolution 2 on console. It is glitching and skipping a lot and I don't know what's going on

@FunGaming44 @frontierdev @PlanetZooGame @PlanetCoaster Hi there! My apologies, this would actually be best placed on our Suggestions forum for our devs to consider - forums.frontier.co.uk/forums/planet-… :) - Nova

@Frontier_Help You obviously didnt even look, it is not a bug but something sbout the frintier workshop, read next time before you reply this just shows that a bot runs the account. @frontierdev @PlanetZooGame @PlanetCoaster not good looking for your customers

@PlanetZooGame need an update all button for the frontier workshop, stop ignoring us you been doing that for years, since @PlanetCoaster released on console we been asking for it. Look at how annoying this is youtu.be/613U2S0IwU0 @frontierdev @Frontier_Help STOP IGNORING US!!

@SirWumpus Hi there, this should now be resolved :) - Nova

@gregory_lekki I'm very sorry to hear you're having these issues! Please get in touch with us here: customersupport.frontier.co.uk/hc/en-us And we will try to go from there. - Support Zenit

@Frontier_Help Hello. I have an issue with signing into Elite Dangerous on X-Box. I have the account to Frontier, with the password, but it is still not working somehow.

We're aware that some Commanders are having trouble accessing Horizons Season Pass shortly after purchasing it via Steam. Please take a look at our FAQ for instructions on how to solve this: support.frontier.co.uk/kb/faq.php?id=…

@BradlikeArsenal Hi Mathew. I'm sorry to hear that. Please raise a support request from the link below, and we'll be happy to troubleshoot. formcrafts.com/a/planetzoo -Luna

@Frontier_Help I’ve purchased the twilight and aquatic dlc for planet zoo(I also have the season pass) I’ve tried downloading from the game and also from the PS store but the aquatic won’t download for some reason and won’t let me do anything with them. Many thanks Mathew Horton

@JDM12983Gaming Thanks for letting us know! - Support Zenit

@Frontier_Help ; @frontierdev you need to get with @TwitchSupport, they muted the audio of today's stream because it had "copyrighted muisc" in it... your music. Lol

@gethiox Oh no! I'm sorry to hear that. Please get in touch: customersupport.frontier.co.uk/hc/en-us And we will sort this out. - Support Zenit

@InspectorNLEU Hi there, These should have rolled out by now. If you're having problems, please get in touch with us directly here: customersupport.frontier.co.uk/hc/en-us And we can take it from there. - Support Zenit

@kc_games89 Hi there! The packs should be out now. :) - Support Zenit

@Frontier_Help I bought the deluxe edition of Planet Zoo on ps5 and the season pass. I was wondering what time the twilight and aquatic packs release in the uk

@bollo___ Hi there! If you transfer over from Xbox properly, you should be able to play Odyssey on that profile. Get in touch here: customersupport.frontier.co.uk/hc/en-us And we should be able to help. :) - Support Zenit

@meecuuntee lol I was supposed to send that to @Frontier_Help 😂

Hi. I migrated my old xbox profile over to pc, however I can’t access odyssey, which I purchased on Steam if I log into my old Xbox game. How can I roll my steam and Xbox accounts together? Is it possible to play odyssey with my old Xbox save file?

@bollo___ Hi there! Please send us a ticket via customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Nova

@Frontier_Help I am an old Xbox player trying to return to the game on pc, however I no longer have access to the email I used to login 4 years ago. I would like to migrate my account, so how do I do this?

@bloomingwind836 @frontierdev Hi there! Please send us a ticket via formcrafts.com/a/ed-mainmenu so we can look into this with you :) - Nova

@frontierdev @Frontier_Help - I've been unable to buy ARX yesterday and today. I've tried two debit cards, four browsers on two different computers. I can't even get to customer service on your website. HELP!

@CHomborger @GSAB_Tweets Hi! You should be able to purchase Arx using your Steam wallet here - store.steampowered.com/itemstore/3593… :) - Nova

@naypscabral Hey there, if you're having troulbe connecting to Franchise mode please send a request through our customer support system here: customersupport.frontier.co.uk/hc/en-us -JUICE

@Frontier_Help Hello! I'm having difficulty participating in the community challenge at Planet Zoo, without a connection failure and I can't get out of it.

@vegetto71 If this issue persists, please get in touch with us directly here: customersupport.frontier.co.uk/hc/en-us - Support Zenit

@Frontier_Help @frontierdev hey frontier, I don't know what's going on but may want to check your server connection for elite dangerous, me and a friend of mine have been getting disconnected for two days striaght at random times.

@Leo_en_la_mira Hola. Puedes enviarnos un ticket aquí; formcrafts.com/a/ed-mainmenu - Nova

@Ravensearn Hi there! Please send us a ticket via customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Nova

@Frontier_Help Tried to change my password and the system says my password is changed. My problem is that when I try to login in, it accepts my information and takes me directly back to login page.