Lenskart Support

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Lenskart Support

Lenskart Support

@LenskartSupport

Inscrit le Mart 2026
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Lenskart Support
Lenskart Support@LenskartSupport·
@venkat9980 Thank you for your valuable time over the call; we truly appreciate your patience. As discussed, your concern has been addressed, and hence this thread is being closed. Please feel free to reach out to us if you need any further assistance. Thanks-Suraj. twitter.com/messages/compo…
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VR
VR@venkat9980·
@Lenskart_com OrderId:1336780278 | I spent 2hr45m at 2 stores with family, only to be denied direct purchase of frames. Forced fitting charges, no immediate handover and 2-3 days delivery. What should be a 5‑min checkout turned into total disaster with only ans “Its our process”
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Aditya
Aditya@i_adityaagarwal·
Ordered specs from @Lenskart_com (Order ID: 1334176115) - received defective product from Day 1. No response even after escalation emails. Offer expiring, commitments not fulfilled. Very poor experience. Need urgent resolution. @PeyushBansal @LenskartSupport
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Lenskart Support
Lenskart Support@LenskartSupport·
@22ee1a4ebec34da Hi Bhargav, thank you for your time on the call. We sincerely apologize for the inconvenience caused. As discussed, we are closing the case. Please feel free to share your valuable feedback. Thanks, Shivang.
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Bhargav
Bhargav@22ee1a4ebec34da·
@Lenskart_com, why do they always make fake promises even if they are not able to fulfill ? At the time of ordering, it shows delivery for tomorrow, but after placing the order, delivery shows after 4 days. So why didn't you give the correct delivery date before placing the order
Bhargav tweet mediaBhargav tweet media
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Lenskart Support
Lenskart Support@LenskartSupport·
@GautamR53512607 Hi Gautam, we are really sorry for the inconvenience caused to you. We are here to ensure our customers are provided with the best assistance. Kindly share your order details via DM for better assistance. Thanks-Suraj. twitter.com/messages/compo…
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Gautam Rawat
Gautam Rawat@GautamR53512607·
Really disappointed with Lenskart. My frame started fading in just 3 months of use — definitely not the quality I expected. This shouldn’t happen so soon. Hope you take this seriously and improve your product standards. #Lenskart #CustomerExperience @Lenskart_com
Gautam Rawat tweet media
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Lenskart Support
Lenskart Support@LenskartSupport·
@AjayKum29949635 Hi Ajay, we tried calling you but couldn’t connect. To avoid waiting in a queue for a power eye checkup, you can book an appointment through the application. As we were unable to establish communication, we are closing the thread for now. Thanks - Kajal twitter.com/messages/compo…
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Ajay Kumar
Ajay Kumar@AjayKum29949635·
@LenskartSupport On Saturday, I will visit the store and get an eye test done and upload it now, how long will I have to wait?
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Ajay Kumar
Ajay Kumar@AjayKum29949635·
@Lenskart_com 31 march ka book kra hua abhi tak deliver nahi hua Camplant krne ka bhi koi option nahi hai app m
Ajay Kumar tweet media
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Lenskart Support
Lenskart Support@LenskartSupport·
@Shrey1607 Hi Shreyas, we tried to call you, but the call could not be connected. Kindly share your preferred timing for a call back between 9:00 AM to 9:00 PM, so that we can assist you promptly. Thanks, Shivang.
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Shreyas Shukla
Shreyas Shukla@Shrey1607·
@Lenskart_com Order ID : 1336521004 Requesting you to cancel this order and restore LK Cash+ so that place a new one. Thanks
Shreyas Shukla tweet media
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Lenskart Support
Lenskart Support@LenskartSupport·
@stevebenison Please share your order ID and registered contact details via DM, and our team will immediately look into the issue and assist you in resolving it at the earliest. We appreciate your patience and would like the opportunity to make this right for you. Thanks - Narinder. twitter.com/messages/compo…
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Steve Benison
Steve Benison@stevebenison·
Wrong Lenskart order. Tried reaching customer care through multiple numbers—no proper response. No reply on WhatsApp either. Need immediate attention. @Lenskart_com @LenskartSupport
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Lenskart Support
Lenskart Support@LenskartSupport·
@Gavar168571 Hi Sneha, we sincerely apologize for the inconvenience. We tried to connect with you over a call, but were unable to reach you. Please share an alternate contact number via DM and your preferred time for a callback, so we can assist you further. Thanks, Shivang.
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sneha
sneha@Gavar168571·
@LenskartSupport @LenskartSupport what is this cheap behaviour? If you need money then say I will donate but don't scamm people by giving used frame with scratches.
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Lenskart Support
Lenskart Support@LenskartSupport·
@im_anjaneya Hi Anjaneya, we sincerely apologize for the inconvenience caused. As discussed, we are currently checking the issue. Please allow us 24 hours for an update. Thanks, Shivang.
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Lenskart Support
Lenskart Support@LenskartSupport·
@nancy_samridhi Thank you for your valuable time over the call I really appreciate it. As discussed, we are coordinating with our team to expedite the delivery of your order, and we will keep you posted on the same. Thanks-Suraj. twitter.com/messages/compo…
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Samridhi Nancy
Samridhi Nancy@nancy_samridhi·
Pathetic service from @Lenskart_com. Order #1336715061 was promised by 13 Apr, now delayed to 16 Apr without any proper intimation. This is a clear case of false commitment. If this is not delivered immediately @LenskartSupport #lenskart @Lenskart_com #CustomerRights
Samridhi Nancy@nancy_samridhi

Ordered from @Lenskart on 11 Apr (Order #1336715061) with promised delivery by 13 Apr, but now it’s delayed to 16 Apr without any proper communication. This is not acceptable. Kindly explain the delay and compensate for the inconvenience. #Lenskart #CustomerExperience

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Lenskart Support
Lenskart Support@LenskartSupport·
@shubhamsharma29 Please share your order ID and registered contact details via DM, and we will immediately look into the issue and assist you in resolving it at the earliest. We appreciate your patience and would like the opportunity to make this right for you. Thanks - Narinder. twitter.com/messages/compo…
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SS SHARMA
SS SHARMA@shubhamsharma29·
@Lenskart_com @LenskartSupport @peyushbansal Dear Peyush, After a Loyal Customer to lenskart since a long time This is what lenskart is giving me back. 13 Minutes of call Wait just to get in touch with the customer executive. Order delivery delayed. Used product delivered
SS SHARMA tweet mediaSS SHARMA tweet mediaSS SHARMA tweet media
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Lenskart Support
Lenskart Support@LenskartSupport·
@GabrielChellia2 Thank you for your time over the call and for sharing your valuable feedback for process improvement. We will be sharing your feedback with the relevant team for review. If you need any further assistance, please feel free to reach out to us. Thanks - Kajal twitter.com/messages/compo…
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Gabriel Chelliah
Gabriel Chelliah@GabrielChellia2·
@iVenpu @Lenskart_com I had an utterly disappointing experience too. Opted for a premium plan which offers a free lens replacement. But the catch is the lens will be replaced one on the frame we purchased previously. If the frame is broken or damaged this offer will not apply. They expect us to go
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வெங்கட்
வெங்கட்@iVenpu·
Scammed by @Lenskart_com Not even 3 months, premium price frame, fell from 2 ft height and broke. Such a cheap material ... In India "Successful startup" means how well they can scam the customers 🤬 Feeling shame on myself for going there 🤦‍♂️
வெங்கட் tweet media
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Lenskart Support
Lenskart Support@LenskartSupport·
@AnkitKu44195963 We tried calling you on your registered mobile number; however, we were unable to connect. Kindly share your preferred time to connect, and we will arrange a callback accordingly.-Thanks, Prachi
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Ankit Kumar Sinha
Ankit Kumar Sinha@AnkitKu44195963·
@Lenskart_Care @Lenskart_com Help! Order ID: 1336234313. Large was too loose, and now Small (134mm) is painfully tight, causing headaches. My face scan is 136mm Medium is my perfect fit. It’s in stock but not showing in exchange options. As a student, I really need your help! 🙏
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Lenskart Support
Lenskart Support@LenskartSupport·
@RonaldoAnax We tried calling you; however, we were unable to connect. We are coordinating with the team to expedite the delivery. Kindly allow us 24 hours, by 15th April, for an update.-Thanks, Prachi
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Lenskart Support
Lenskart Support@LenskartSupport·
@AshiwaniRanjan This is a follow-up to inform you that we are actively working on your request and have already raised an urgent delivery request for your order. Our team is closely monitoring the status. We will keep you updated as soon as we have any further information. Thanks - Kajal twitter.com/messages/compo…
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Ashiwani Ranjan
Ashiwani Ranjan@AshiwaniRanjan·
@LenskartSupport Waiting for delivery of order 1336372929, It was supposed to be delivered by the 12th, then it chnaged to 13th.. but is still not shipped. Requesting quick resolution
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@venkat9980 @Lenskart_com @i_adityaagarwal @peyushbansal @22ee1a4ebec34da @GautamR53512607 @AjayKum29949635 @Shrey1607