OfferUp Support

@IreneBieber08 I'm sorry to hear about the trouble with your listings. Our moderation systems work 24/7 to protect the community from prohibited items, but can sometimes make a mistake. You can submit a dispute by replying to the removal email, and we'll be happy to review. - Emma @ OfferUp

@offerup why you kept removing my post/listing!!!!! My purses are authentic! So you guys need to stopped removing my post!!!

@Ribar4Nevada Thanks for bringing this to our attention. Selling appointments strictly violates our platform's policies. Please use the in-app reporting tool so our team can investigate ASAP. - Emma @ OfferUp

Positive experience at the Nevada DMV confirmed! Met with an OfferUp rep about a promoted ad – no negative ratings, great performance. Smooth sailing ahead. #Nevada #DMV #OfferUp

@Dontknow24709 Thanks for reaching out, and I'm sorry to hear about the issues with your account. The best way to assist you further is through email — kindly fill out our contact form (bit.ly/4fVmAnt) and our team will be happy look into this for you. - Emma @ OfferUp

@offerup @OfferUpSupport can y'all please help me get my account restored? I accidentally picked a celebrity photo as my profile pic and now my account is deactivated

@healthylaugh That's a fair concern! I can assure you our systems haven't been breached. I'd love to get to the bottom of this and get your account secured, but I'm unable to do so without your account email. Feel free to send that in a DM when you have a moment. - Emma @ OfferUp

@OfferUpSupport I changed my password and the problem persisted. So, that would lead a logical person to believe the your system has been hacked, not just my account. If your system is insecure, don't you think users deserve to know the facts? How did an "unauthorized" user gain access?

Forget big stores, big crowds, and big stress. Start your holiday cheer with the perfect gift at the perfect price from the perfect place. When you shop #OfferUp, the best holiday deals are right around the corner. #CheerStartsHere—wherever you are. #BlackFridayDeals #ShopLocal

@healthylaugh Thanks for bringing this to our attention. It sounds like an unauthorized user may have gained access to your account — I've followed up with you in a DM to get this sorted out. - Emma @ OfferUp

@OfferUpSupport Your company was HACKED and messages were being sent for items I never even remotely look at or was interested in thousands of miles away from me, yet you want me to verify my information? Why don't you have your CEO send me a copy of their driver's license and a selfie first??

@Dhillon_SLP Thanks for letting us know — it looks like one of our support agents resolved the issue in support ticket #106387755. If you have any further account-related questions, please follow up on that ticket. - Emma @ OfferUp

@mmburnside2000 I'm sorry to hear about the black screens and ad issues— that sounds incredibly frustrating. We want to get this fixed, but we need specific details to track down the cause. Please send us a DM with your device info and app version so our team can investigate. - Emma @ OfferUp

@offerup your application is screwing up constantly. It’s showing so many ads and going to black screens. You can’t use your app because you got too many fraudulent crappy ads going on fix your software fire IT team do whatever you need to do.

@BFreaknAmazing Thank you for bringing this to our attention. I'd be happy to forward your account to a specialized team for a second review. Kindly send us a message with the email associated with your OfferUp account and we'll take a look. - Emma @ OfferUp

@OfferUpSupport, All i'm looking to do is share my profile, I am looking to why offer up has tried banning my account after I was threatened by your users. I am a licensed business and I want reason on why offerup is obstructing my sales.

@PokeEmporium Thank you for bringing this to our attention. I'd be happy to forward your account to a specialized team for a second review. Kindly send us a message with the email associated with your OfferUp account and we'll take a look. - Emma @ OfferUp

@OfferUpSupport Its been 2 weeks of waiting on offer up support to give me any reason as to why it's okay for Offerup users to threaten a licensed business and have their account banned for the threats they've received? HELP ME. make it make sense.

@ari_sticky456 Thanks for reaching out. We've carefully reviewed your account and followed up on ticket #106341880 with the latest update. Please reply there if you have any other questions. - Emma @ OfferUp

@OfferUpSupport My account was deactivated due to me posting hemp seeds. I did not know it would violate TOS as I did see other postings in CALI for the same item. Would like a honest review of my account and moving forward not make this mistake again. I did submit an apeal 🙏

@jls585 I'm sorry to hear about the issues with your listing. It looks like our support team restored the listing in ticket #106306324. If you have any further listing-related questions, please follow up on that ticket. Thanks! - Emma @ OfferUp

@OfferUpSupport Yes, please add a new category for motorcycle parts, I don’t want to use a motorcycle vehicle post to list a motorcycle part, OfferUp removed my item because OfferUp said I listed it in the wrong category.

@TheNickAmerica Thank you for letting us know— I've shared this with our moderation team for immediate review. If you spot anything else that violates our Posting Rules (bit.ly/4gP0CDM), please report it directly in the app. Thanks for helping keep our community safe! - Emma @ OfferUp

Only in @CAgovernor #California can you buy crack pipes in bulk on @offerup Check out this item on OfferUp. offerup.co/rcCD5VtDh0b

@Thirst4truth8 Glad to hear it! Please feel free to reach out here or via our Help Center if there's anything else we can help with 🙂

@OfferUpSupport Thank you. Updated and it's back.

Bell icon gone!

@Thirst4truth8 Thanks for reaching out. You can find your notification history by tapping Inbox then the bell icon in the top right. Also, you can adjust alert settings in Account Settings > Manage Notifications > Deals & Recommendations. Hope this helps! - Emma @ OfferUp

@OfferUpSupport Where in the world did the alert bell icon go at the top of the screen so I can get rid of the annoying notifications that you send me everyday? Are we supposed to just let them add up so we have thousands notifications in our mailbox now? Horrendously annoying

@happysom33 Thanks for reaching out about the issues with your account, and I'm sorry for the lack of support from our team. I've just responded to your DM, so please check your messages for further assistance. - Emma @ OfferUp

@OfferUpSupport my account has suddenly logged out for no reason, I am trying to reach customer service but no proper response. Kindly message me and resolve my issue

@ms1sd Dealing with unresponsive sellers is a pain! Be sure to check profiles to help vet for active, reliable users. More here: bit.ly/43F74Jq Pro-tip: sometimes finding the perfect item takes a little patience. Don't give up, new stuff is listed daily! - Emma @ OfferUp

Is it just me or is @offerup a weak #ecommerce platform? 2 times i have reached out to sellers regarding their posts with no responses. Tried to notify @OfferUpSupport but they make it a real challenge to interact with them. One product was posted over 4 months ago…i’m done

@Game_Dev_Steve Thanks for your input! We're a mobile-first marketplace, meaning our full range of features and services are available through the app. Your feedback is valuable as we explore expanding our offerings, and I'll be sure to forward it to our product team 👍 - Emma @ OfferUp

Holy moly. Offerup has an insanely bad funnel. There is literally no obvious way to post an item to "offer up" on the front page. I'm pretty sure they didn't have this UX failure previously. What happened? When did they drop the ball?

@alomxta While posting is generally free, there are limits on the number of free listings per month depending on the category. You can check the specific limits here: bit.ly/4htawuX. Hope this helps clarify! - Emma @ OfferUp

now why on earth is @offerup charging me to post!???

@scottbuscemi Hey Scott — just wanted to pop by and let you know you can turn off any unwanted notifications under your Account Settings. If you have any questions, feel free to send us a DM! - Emma @ OfferUp

@ChadMoran Did they/you cite which rule? I'm not in disagreement though. Really irks me when an app doesn't let you filter which types of notifications you want to receive. @offerup spams me all the time with random things and has no opt-out.

Another one. How do I stop this Tesla spam without turning off in app messaging? I’ve opened a case with Apple as this violates their TOS for push notifications.