OfferUp Support

@_PuddinTang_ Thank you for sharing—the good news is that this alert can adjusted under Account Settings > Manage Notifications > My account, then toggle off My listings updates. Hope this helps! Feel free to reach out if you have anything else to share. - Emma @ OfferUp

@offerup fix yo shit stop sending out request to update our items every week and no, you can’t have my account name

@IUahahahab Thank you for alerting us, I'm so sorry to hear about the troubles with your account. I've followed up with you in a DM. - Emma @ OfferUp

@OfferUpSupport My account was wrony suspended i was messaged by a scammer amd cant get my account back please help me

Forget big stores, big crowds, and big stress. Start your holiday cheer with the perfect gift at the perfect price from the perfect place. When you shop #OfferUp, the best holiday deals are right around the corner. #CheerStartsHere—wherever you are. #BlackFridayDeals #ShopLocal

@tonybeel Hmm, it's hard to say without seeing the context. If you can replicate it, please DM us a screenshot—I’d be happy to pass it to our team to make sure everything is working as it should! - Emma @ OfferUp

@OfferUpSupport A minute ago I was editing a Post. And then clicked on "Accept" on the upper-right side, thinking it was a new way to be done with editing. But it wasn't. What was it? What did I accept?

@rfrmatt That doesn't sound right! Sorry about that. The best way to assist you further is through email — kindly fill out our contact form (bit.ly/4fVmAnt) and our team will be happy to help out. Thanks! - Emma @ OfferUp

My OfferUp app isn’t downloaded but I still get annoying ass notifications @OfferUpSupport

@mmburnside2000 Thanks for letting us know. Let's get your notification settings sorted: - Turn off alerts for Saved listings & Similar listings - Turn on alerts for Search alerts, & set Search alerts for the items you're looking for Send us a DM if you're still having trouble! - Emma @ OfferUp

@offerup stop sending me notifications for things. I was looking to buy four years ago. Send me notifications for things that I want to buy this month.

@IreneBieber08 I'm sorry to hear that! Feel free to DM us your OfferUp account email and I'll forward it to our moderation team for review. - Emma @ OfferUp

@OfferUpSupport Hello! One of my listings Authentic Louis Vuitton Bag was removed again, it says it violates the rules but it’s all authentic guarantee from eBay why they kept removing it. It’s a small LV and LV backpack 🎒

@offerup why you kept removing my post/listing!!!!! My purses are authentic! So you guys need to stopped removing my post!!!

@IreneBieber08 Glad to hear your listings are back up! If you run into anymore snags, go ahead an send us a DM as that's worth a closer look. Hopefully no more issues though! - Emma @ OfferUp

@OfferUpSupport Thank you Emma for your response. OfferUp post my listings back.

@IreneBieber08 Oh no! Feel free to DM us your OfferUp account email and I'll forward it to our moderation team for review. - Emma @ OfferUp

@OfferUpSupport Hello! One my listings was removed again because it violates whatever rules OfferUp have. My listings was all authentic I bought it through eBay and have a history of all of them saying it’s authentic so why they kept removing it! I do not understand why OfferUp keep doing it!

@alexalonso101 Thanks for bringing this to our attention— I've followed up with you directly in a DM. - Emma @ OfferUp

Been using @offerup @OfferUpSupport since 2016, that's 10 years but now they are demanding photo of government ID & personal cell number to verify. NEVER. Facebook Market Place & Craigslist it is. Deleting the app #offerup #stopusingofferup #offerup #TrueYou #StopTrueYou

@sad_dolfan Thank you for sharing your feedback. We'd love to understand what's causing this frustration — could you please send us more details in a DM? We really appreciate any feedback that helps us improve. - Emma @ OfferUp

@offerup man you guys have really ruined the app. Way too much going on.

@Ribar4Nevada Thanks for bringing this to our attention. Selling appointments strictly violates our platform's policies. Please use the in-app reporting tool so our team can investigate ASAP. - Emma @ OfferUp

Positive experience at the Nevada DMV confirmed! Met with an OfferUp rep about a promoted ad – no negative ratings, great performance. Smooth sailing ahead. #Nevada #DMV #OfferUp

@Dontknow24709 Thanks for reaching out, and I'm sorry to hear about the issues with your account. The best way to assist you further is through email — kindly fill out our contact form (bit.ly/4fVmAnt) and our team will be happy look into this for you. - Emma @ OfferUp

@offerup @OfferUpSupport can y'all please help me get my account restored? I accidentally picked a celebrity photo as my profile pic and now my account is deactivated

@healthylaugh That's a fair concern! I can assure you our systems haven't been breached. I'd love to get to the bottom of this and get your account secured, but I'm unable to do so without your account email. Feel free to send that in a DM when you have a moment. - Emma @ OfferUp

@OfferUpSupport I changed my password and the problem persisted. So, that would lead a logical person to believe the your system has been hacked, not just my account. If your system is insecure, don't you think users deserve to know the facts? How did an "unauthorized" user gain access?

@healthylaugh Thanks for bringing this to our attention. It sounds like an unauthorized user may have gained access to your account — I've followed up with you in a DM to get this sorted out. - Emma @ OfferUp

@OfferUpSupport Your company was HACKED and messages were being sent for items I never even remotely look at or was interested in thousands of miles away from me, yet you want me to verify my information? Why don't you have your CEO send me a copy of their driver's license and a selfie first??

@Dhillon_SLP Thanks for letting us know — it looks like one of our support agents resolved the issue in support ticket #106387755. If you have any further account-related questions, please follow up on that ticket. - Emma @ OfferUp

@mmburnside2000 I'm sorry to hear about the black screens and ad issues— that sounds incredibly frustrating. We want to get this fixed, but we need specific details to track down the cause. Please send us a DM with your device info and app version so our team can investigate. - Emma @ OfferUp

@offerup your application is screwing up constantly. It’s showing so many ads and going to black screens. You can’t use your app because you got too many fraudulent crappy ads going on fix your software fire IT team do whatever you need to do.

@BFreaknAmazing Thank you for bringing this to our attention. I'd be happy to forward your account to a specialized team for a second review. Kindly send us a message with the email associated with your OfferUp account and we'll take a look. - Emma @ OfferUp

@PokeEmporium Thank you for bringing this to our attention. I'd be happy to forward your account to a specialized team for a second review. Kindly send us a message with the email associated with your OfferUp account and we'll take a look. - Emma @ OfferUp

@OfferUpSupport Its been 2 weeks of waiting on offer up support to give me any reason as to why it's okay for Offerup users to threaten a licensed business and have their account banned for the threats they've received? HELP ME. make it make sense.

@ari_sticky456 Thanks for reaching out. We've carefully reviewed your account and followed up on ticket #106341880 with the latest update. Please reply there if you have any other questions. - Emma @ OfferUp

@OfferUpSupport My account was deactivated due to me posting hemp seeds. I did not know it would violate TOS as I did see other postings in CALI for the same item. Would like a honest review of my account and moving forward not make this mistake again. I did submit an apeal 🙏