Paddle Support

@justonedev @PaddleHQ Hi @justonedev, we have Serbia in our drop down list as 'Republic of Serbia', which might be why you couldn't find it? I hope this helps, but let us know if there's anything else we can assist you with!

Hey @PaddleHQ . Is there any reason you don't have Serbia in your countries list? I basically can't pay.

@DC01694932 @PaddleHQ Hi, apologies for your experience here. Can you DM us your email & so our customer support team can reach out, thanks.

@PaddleHQ You are right, it’s faster to build. But we’re stuck over two weeks in your verification pipeline and can’t launch even after providing the relevant information. If you care about winning, then help remove the friction we’re facing please.

AI has made SaaS faster. Faster to build. Faster to launch. Faster to compete. But it has also made growth more complex. The teams that win are the ones that remove the friction. Get the playbook: bit.ly/4rFyGXJ

@joeymk @PaddleHQ Hi, can you DM us your email you used for the verification process and we can provide an update on your status, thanks.

@PaddleHQ How long is the verification process this days?

@iBoysoft @PaddleHQ Hi, we're sorry to hear this. Our support team are aware of your issue and will be in touch ASAP. Thank you.

@PaddleHQ Hi, Our business payout is now 17 days overdue, and we have received zero human response from sellers@paddle.com despite multiple follow-ups from March 7th to March 23rd. We need an immediate reply, our contact email address is sales@iboysoft.com

@iBoysoft @PaddleHQ @manishipsfast Hi, we're sorry to hear this. Our support team are aware of your issue and will be in touch ASAP. Thank you.

@PaddleHQ @manishipsfast Hi, Our business payout is now 17 days overdue, and we have received zero human response from Seller Support despite multiple follow-ups from March 7th to March 23rd. We are left in the dark with no communication for over two weeks. We need an immediate reply.

@PaddleHQ Can you please look into my issue. i've been sending emails to sellers email. But no response yet. thank you

@shadeed9 @PaddleHQ Hi Ahmed, thanks for reaching out. Our team are aware of your issue and have been in contact. Let us know if there's anything else we can do here. Thanks.

Hello friends, do you know anyone from @PaddleHQ's team? I need some urgent help.

@BabylonXZ @PaddleHQ Hi, thanks for getting in touch. Please contact assist@paddle.com with your query and we'll have someone take a closer look at this.

@PaddleHQ Hi, I’d like to request a refund for an automatic charge on my credit card for a GoodNotes license. However, I can’t access the invoice because I no longer have access to the email registered in your system. I do have all the order details though. Could you assist me?

@webchilli @PaddleHQ Hi, sorry about the delay here. If you send your vendor ID or registered email address via DM we will get customer support to take a closer look at this. Thanks.

@PaddleHQ Hi Paddle. I have sent multiple emails to support and have had no response . I'm not receiving my account verification email

@VCFDesigner @PaddleHQ Hi, sorry about the inconvenience here. We're having an issue contacting your ascribed email. Can your reach out to us via DM with an alternative email address and we'll be able to move your ticket along? Thanks.

@PaddleHQ Hi Paddle. I have sent multiple emails to support and have had no response . I'm not receiving my account verification email

@James_M_South @PaddleHQ Hey, sorry to hear about your experience here. We've temporarily disabled the chat feature in the Paddle dashboard while we work on improvements to make your support experience faster and more effective. You can reach our team anytime via email sellers@paddle.com.

@PaddleHQ your chat window appears to be broken. It’s not appearing.

@webchilli @PaddleHQ Hi, sorry about the delay here. If you send your vendor ID or registered email address via DM we will get customer support to take a closer look at this. Thanks.

@PaddleHQ HI Paddle...I have been emailing support about verifying my account. Have sent multiple emails with no response.

@ahmet_php @PaddleHQ Hey Ahmet, sorry for the delay here. We're happy to say our support team approved your domain on 16th March 2026, thanks.

Hey @PaddleHQ We requested a domain approval on February 26. Still waiting after 3 weeks. And the support team is ghosting us now 👻 Are we good?

@abhagsain @PaddleHQ @AdamPreda007 @christianbowens Hey, sorry for the inconvenience here. Our customer support team have taken a close look at this ticket. You should have a response from the team as of the 16th March. Thanks.

Can someone from @PaddleHQ, @AdamPreda007, @christianbowens help here? We're seeing an unusually high number of payments in ¥, and most of them are from affiliates. These referred customers are purchasing the highest-priced plan. Upon investigation, it's an affiliate because all payout accounts linked to @ToltHQ have the same Wise account. We have suspended all the affiliate accounts. But I'm afraid all the transactions will result in chargebacks, and we'd have to pay a huge fee. Also, if I refund now, we'll have to pay the Paddle transaction fee from us. (I thought Paddle doesn't take a refund fee? When did this change?) It seems these transactions were missed via the Paddle's fraud system. I have already sent an email to the support but I don't know if they'll respond in time Please 🔁

@sinyxdev @PaddleHQ Hi, apologies for the inconvenience here. Can you send your vendor ID or email to our DMs so we can take a closer look at the issue, thanks.

@PaddleHQ Hi, my team sent you an email to your support address and we didn't get any feedback. It's been 5 days, it's an urgent issue for us (need access to hosted checkout).

@erikvallart @PaddleHQ Hi Erik, sorry to hear about this. Can you DM us your Seller ID so we can take a closer look.

@PaddleHQ In 2026 I develop entirely my SaaS in 1 week. How the payment processor takes 6 weeks for a KYC ?? And don't say it is for "security" eg. a ton of well know banking apps do it minutes to just few hours.

@Oumar_AI0 @buildwithshyam @PaddleHQ Hi @Oumar_AI0 you should have received an email with a verification link. The subject line should be "Verify your identity to start using Paddle". If you can't locate the email, please contact sellers@paddle.com, thanks.

@PaddleSupport @buildwithshyam @PaddleHQ I’m following up on my individual account verification. I resolved an issue after receiving a 'verification stopped' email on February 7, but I haven't heard back. Currently, the system is asking for purchase information, but I am registering as an individual.

Best Payment gateway?

@Oumar_AI0 @buildwithshyam @PaddleHQ Hey @Oumar_AI0, sorry about the delay here. I can confirm your account has moved forward in the onboarding process, it looks like our support team reached out and have been waiting for a response since Feb 7th. Thanks.

@buildwithshyam I’ve been waiting 3 weeks for @PaddleHQ to verify my account Has anyone found a way to skip the line?

@mwiingacheelos @PaddleHQ Hey @mwiingacheelos, sorry about the delay here. Our support team reached out on the 17th and 19th of February. Could you respond to our latest email/chat message so we can move the verification process forward, thanks.

@PaddleHQ You guys need to improve on your customer support service turnaround. I am going into two weeks and still stuck on review of documents!

Build. Scale. Grow with Confidence. On Nov 5th - hear: → What’s new in billing, payments, and compliance → Real success stories from fast-growing teams → Key trends driving SaaS and AI growth → How to streamline global expansion 💡 Join live: Ask questions, see demos, and get practical ideas to grow with confidence. Save your spot: bit.ly/3LC1S2g

@hjm79723 @PaddleHQ Hi, support are aware of your problem and actively working on your ticket. We'll be in touch ASAP. Thanks.

@PaddleHQ I've been waiting 2+ weeks for identity verification stuck in "internal review" since Feb 5th. Issue: system-generated hyphen in my name that I immediately clarified. This is blocking my business launch. Please escalate? (Support: Ana/Nawel)

@UIbyGoldie @PaddleHQ @stripe Hi, we're sorry to hear about the delay here. Could you us DM your vendor ID or email so our support team can identify your ticket and take a closer look? Thanks.

Did anyone ever managed to get a response from @PaddleHQ ? after 10 days of waiting and 3 emails, @stripe will probably be the better option