Paddle Support

@losstng @PaddleHQ Hi, apologies for the inconvenience here. Can you DM us your email address so our support team can take a closer look at this, thanks.

@PaddleSupport @PaddleHQ will you even respond?

@PaddleSupport I need help explaining this, why was my account closed and why was there no notifications?

@rashidrealme @PaddleHQ Hi, apologies for the inconvenience here. It looks like our support team can't get through to your assigned address. Could you provide an alternative email address via DM? Thanks.

@PaddleHQ @PaddleHQ

@PaddleHQ Hey Paddle support, I've been trying to receive my email verification for the past 3 days, and it's not working!!! I need help

@muhayminkhan111 @PaddleHQ Hi, apologies for the inconvenience here. Our support team are aware of your issue and actively looking for a resolution, thanks for your patience.

Day 7 of a manual domain review with @PaddleHQq for batchset.com. We are an ACTIVE seller (ID: 327033) with successful transactions processed on our dev URL. Emails are unread and the dashboard has zero ticket options. Can compliance please look? @PaddleHQ

@DeDynamicsPro @PaddleHQ Yes, our sandbox and production environments are entirely separate. You will have to sign up for a sandbox account here: sandbox-login.paddle.com/signup

@PaddleHQ Hey Paddle! The sandbox has a seperate login credential ?

@philalves_ @PaddleHQ Hi @philalves_, apologies for your experience here. Can you DM us your email address or seller ID so our support team can take a closer look at your ticket, thanks.

@PaddleHQ WTF happened to you guys? Removed the support ticket system from the seller portal, emails to sellers@paddle.com go unanswered. You're holding our revenue and ghosting us. If anyone still works there please get to me... ASAP

@Tadek05337616 @PaddleHQ Hi, we partner with thousands of software companies around the world and resell their digital products. To identify your purchase, please DM us the associated email address you used when you bought the product, thanks.

@PaddleHQ Can you guys start responding to your support tickets? The worst support I've ever seen. No response for weeks. Time to move to your competitors.

Lovable Payments is live. Lovable made it possible to go from idea → product in hours. Now, monetization is built in from the start. With Paddle as the Merchant of Record, handling payments, tax, billing, and compliance, builders can sell globally from day one. So more builders can go from idea to revenue, faster. Learn more: paddle.com/lovable-paymen… #MonetizeMagic

@yannc83 @PaddleHQ Hi, please DM us your buyer ID so our support team can identify the ticket, thank you.

@PaddleHQ You're #scammers ! I've been waiting for a refund for over 8 days now, and your virtual assistants are unable to resolve this.

@Saasffective @PaddleHQ Hi, could you DM us your vendor ID or email address so our support team can identify your ticket. Thanks.

@PaddleHQ submitted my domain multiple times and paddle’s checker keeps misspelling my urls + saying policy pages don’t exist even though they’re live. domain gets silently unapproved again with no explanation. please fix the review system @PaddleHQ

@babichou_ @PaddleHQ Hi @babichou_ could you DM us with your email address or vendor ID so we can identify your ticket? Thanks.

@PaddleHQ I’m having an issue with my payout being delayed. I followed the steps requested and have followed up twice now, but I still haven't had a response or received the funds. I’ve already sent a DM with the details, would appreciate if you could look into it.

@rickywrites @PaddleHQ Hi @rickywrites Could you DM us your email address and/or vendor ID so we can take a closer look? Thanks.

Hey SaaS founders 👋 My 5-figure payout is stuck on @PaddleHQ for 2.5 months. Payout was in risk review, and after verification, business review is pending for a month. All docs submitted with multiple email follow ups. How do I resolve it? Would appreciate any guidance 🙏

@noga_dev @PaddleHQ Hi @noga_dev Could you please send an email with your Vendor ID to sellers@paddle.com so we can look into this for you. Our Support team will get back to you as soon as possible. Thank you.

@PaddleHQ No due diligence. No two way conversation. No recourse. Just arbitrary DOS without cause.

@PaddleHQ This is stupid, honestly

@vikas15689 @PaddleHQ Hi @vikas15689 thank you for reaching out. We've informed our support team who will get back to you as soon as possible. Thank you.

Hey @PaddleHQ 👋 I submitted my domain for verification and also followed up, but haven’t received any response yet. Could you please check if anything is pending from my side?

@im0h93 Hi @im093, thank you for reaching out. Please could you send an email with your Vendor ID to sellers@paddle.com so we can look into this for you. Our Support team will get back to you as soon as possible. Thank you.

Hey @PaddleHQ - domain review going on 3+ days with no response to follow-ups. My product is live. Users are waiting. I can't accept payments. Anyone able to help? 🙏 Not the best experience for a solo founder on launch day. #paddle

@shalldevo @PaddleHQ Hi @shalldevo, thanks for reaching out. Could you DM us your email address and/or vendor ID so we can take a closer look? Thanks.

Hey @PaddleHQ - domain review going on 10+ days with no response to follow-ups. My product is live. Users are waiting. I can't accept payments. Anyone able to help? 🙏 Not the best experience for a solo founder on launch day. #paddle

@scottishwhisky @PaddleHQ Hi, @scottishwhisky apologies for the inconvenience here. Could you DM us your email address and/or Order ID so we can take a closer look? Thanks.

.@PaddleHQ Despite all of the messages you never replied to, you have fraudulently charged me again. I want a refund. For both months. ASAP

@vdugnist @dodopayments Hi @vdugnist thanks for sharing this. This isn’t the experience we aim to deliver. We’re looking into it and our team will reach out directly to resolve as quickly as possible.

I was looking for a new way to charge customers for my product. On the April 11 (17 days ago), I asked both my current payment provider @PaddleHQ and @dodopayments for a demo. With Dodo, I had a call at the first business day after the weekend, where they explained everything and answered my questions. With Paddle, I got an auto-reply the same day where they asked me what is my MRR. After I answered, they forwarded me from the Sales team to Customer Support. Customer Support replied four days later and sent me a link I had already checked before contacting them. I replied with my questions the same day. No response. I sent a follow-up in one week later. Still no response (17 days passed). This is the second time in a row I have troubles with their service. Earlier this year it took them 42 days to verify my identity for a new account even though I've been their client for the last 3-4 years.

@bharat_bhora Hi @bharat_bhora we’ve been looking into this and our Support team will be in touch shortly.

@PaddleHQ We're a seller on your platform. Our customer was charged multiple times due to a processing error on your end — no subscription activated, no refund received. One reply, then silence for over a month. Please help.

@theavijitsarkar @PaddleHQ Hi Avijit, apologies for the confusion. We have temporarily disabled the chat feature in the Paddle dashboard while we work on improvements to make your support experience faster and more effective. You can reach our team at any time at sellers@paddle.com. Thank you.

@PaddleHQ I have been using paddle for 5 years. We were on paddle classic, with no option to move to the new billing infra. Now I see all support options are also removed. Are you planning to continue supporting customers? Or shall we jump ship?

@olesansky @creem_io @PaddleHQ Hi, apologies for the inconvenience here. Could you DM us your email address and/or Vendor ID so we can take a closer look? Thanks.

@EhsanRiyadh @PaddleHQ Hi, apologies for the wait here. I can confirm support are aware of your issue, actively working on your ticket & will respond ASAP

@PaddleHQ Support is getting worse day by day. Sent multiple emails from hello@themewinter.com to seller@paddle.com no response.