ria butler

@reface_app Now you respond offering me 4wks for free! FREE? I would think so, you’ve stolen £40 off me in the last 7days. Money back now please.

@reface_app you guys are billing me £20 a week for something I cancelled after two days. It’s robbery. I need my money refunded. Contact ASAP. People stay away from these thieves!

@PayPal I have been round and round in circles with your customer service. My business account has a potential security breach and you are moving like snails. Can someone read my emails properly and respond appropriately. Not on repeat without actually reading mine.

@stripesupport open case for 2 days. Account security breached can’t make any transactions! Spent hours on 24/7 chat no solution. All I need is a standard number change on 2step. Simple matter. and yet it seems to have completely baffled your team. Shocking incompetence.

@ParentPay @LACA_UK @bluerunner Will anyone there be human? I’ve been trying to contact you since March

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@ParentPay Have you sorted out the fact that I can’t login to my account since March yet?

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@ParentPay I have been trying to access my parent account for two months. Every time I email support you tell me it’s resolved when it isn’t. Do you have any humans there that can speak on the phone? The worst customer service I have ever experienced. You’ve driven me to X. Noooo

@premierinn @premierinn please can you respond?

@RiaButler Hi Ria, we're really sorry to hear about this. Can you please DM us your email address, postcode and the hotel and date you were attempting to book so we can look into this further? Sam twitter.com/messages/compo…

@premierinn been charged twice. Guest relations super rude and unhelpful. Clearly admin error but you are refusing to refund. Charged for a booking ref that was never made or confirmed and still no refund. Just rudeness and gaslighting.

@premierinn Still no response from anyone on the @premierinn team. Please can I have my refund. You charged me twice for the same booking. This is really awful treatment.

@JobberX @premierinn No such luck for me. Still being totally ignored. Still almost £100 down. Hello?….@premierinn are you there? Do you even care?…

@RiaButler @premierinn Still waiting for it to hit my card issuer but that can take a few days :)

@premierinn hi, any chance of an update on the case on DM’s? Holding onto £300 that should have been refunded by now isn’t a great look. Never had issues before but this is leaving a sour taste.

@griffithssimond @premierinn Not open? Open? Makes very little difference. These guys are so unhelpful and disrespectful.

@premierinn Thinking of brining my 3 sons down to London. Cannot book a room for 1 adult and 3 children. Is this possible? Occupancy clearly still 4. Thanks.

@Mabeanie1 @premierinn It’s probably been fully booked and charged to one customer’s bank account! 🤣 and now they are trying to get a refund for the error but being ignored by @premierinn ‘guest relations’. 🤣 That’s probably what’s happened.

@premierinn is there any reason why Premier Inn Hayle isn’t showing up on a booking search for Hayle or Cornwall? It’s not showing sold out; it’s not even on the map, it doesn’t exist, apparently? Thx

‘Rest easy from booking to bed…and beyond’. Until you look at your bank statements and see you’ve been charged twice and we refuse to refund you. 🤣 Don’t book with these guys. I’m still waiting for my refund. Blatant robbery.

@kpayne1975 @premierinn Can’t believe these guys!

@premierinn It isn’t been reviewed, you have rejected the claim yet again.

@premierinn good night guarantee is a joke. What’s the point when you don’t honour any claims? Very frustrated that you have declined my claim. Has anyone ever successfully reported them to trading standards? @SimonCalder #ripoffbritain @HolidayWatchdog #tradingstandards

@kpayne1975 @premierinn @SimonCalder @HolidayWatchdog Totally agree. Don’t know how these guys are getting away with what they do. Double charged, no apology, no refund, no communication other thar being mildly threatened by Guest Relations and told to call the police. So so rude!! Daylight robbery. £ back 🙏🏽

@premierinn @barry5pies Check your bank statements before your stay. These guys double charge people and then don’t refund you. Really bad.

@barry5pies You're very welcome Sheryl. We do hope to welcome you soon! 😊 Liam

@premierinn I’m trying to find out how much breakfast costs at your Newcastle Airport hotel please?!!!

@barry5pies @premierinn It depends if they double charge you or not. They like doing that.

@premierinn @CookAlison Are part of these technical issues, double charging people and then not giving them a refund? Still waiting for my email?

@CookAlison We’re really sorry but we've had a few technical issues with our website recently. This has now been resolved and the website is back up and running but if you still need help, please ring our reservations team on 0333 003 8101. Bori

@premierinn hello, why are hotels in Cornwall showing as sold out for new years when there was availability yesterday?

@SarahLou_NI @premierinn Because their customer service is shocking and they don’t really care. PS Can I have the money back from when you double charged me?…PLEASE?

@premierinn hi can you please reply to my private message. Why do I have to ask on your main page to get a response every time I write a response? Thanks