TalkTalk

@MrJeffreyGill Hi there, Jeff. I am sorry to hear that you haven't had a good experience with us. We would like to make this right. If you could send us a DM or tell us more about your experience, I would be happy to take a look for you. -Sindy

@cowfaceDaisy @TalkTalk Nope, not from my experience.

Best customer service Iv ever come across is talktalk @talktalk

@Toni90325911 I understand that you would like us to check the previous chats; however, as this is a social platform, the chat appears as new. I would be happy to look into your account, but I will need you to send us a direct message so that I can access your account details. -Sindy

@TalkTalk Please read my webmail chats and call logs.

@TalkTalk How useless are you at sorting out problems? Dreadful customer service.

@cowfaceDaisy Thank you so much for your positive feedback, Daisy. If you need any further assistance, please feel free to contact us; we are always here for our customers. -Sindy

@Toni90325911 We do apologize for the level of service you have received from us, this is not our aim. Please send us a DM so that we can help with this -Sindy

@TalkTalk Did you not read my message above?

@JamesOMahoney Hi there James, kindly check your DM's we have responded. -Thanks Mandy

@TalkTalk @Toni90325911 Hello again Sindy. I have sent DM's and case Manager Christine has not provided any resolution to my complaints with @TalkTalk

@UrmstonDeb To Direct Message (DM) on X, tap the envelope icon, and then the Message icon. Add the user and message, then tap "Send." On a computer, click the "Messages" tab on the left, click the Message icon, enter the user and message, and click "Send". Elizabeth

@TalkTalk I'm not able to DM you. Can you enable this?

@TalkTalk hello. An Open reach engineer has turned off the phone/internet connection but there's no notification of this on your website. How do I get updates?

@ka_haynes Hi Kathryne, we're sorry about the delay with your one-time codes. This can happen due to temporary delivery issues. Please pop us a DM with your details and we’ll look into it for you. 💛 -Mandisa

@TalkTalk customer service as helpful and polite as usual yesterday, going round in circles not receiving one time codes via email or texts. Woke up this morning to 6 notifications! Slightly concerning as you are supposed to be communications 😳🤬

@Toni90325911 Hello Toni, thank you very much for reaching out to us. Please feel free to send us a direct message if you need any further assistance. -Sindy

@TalkTalk You have had all of my details several times. Please look at the call and webchat logs.

@JamesOMahoney Yes, I do understand why you need to speak to a senior manager direct, which is why I have asked that you send us a DM so we can help you to do that. I fully understand your frustration, and I would like to apologize for the inconvenience. -Wandile

The earlier issue in the Glasgow area has now been resolved. Thank you for you patience✅

@JamesOMahoney Are you able to send a DM? To send us a DM, all you need to do is click on the envelop at the top of the feed, just underneath our banner. -Wandile

@JamesOMahoney By sending us a DM, James. So, we can discuss a way forward and get you connected to a senior manager. _Wandile

@JamesOMahoney By sending us a DM.

@JamesOMahoney Hello, James, please send us a DM/inbox so that we can look into your issue further, for security reasons, we cannot discuss personal details publicly. -Wandile

@JamesOMahoney I apologize for that, James. I don't want you to go through this. Please send us a DM with your contact details, and we will escalate this and find someone to contact you right away. -Sindy

@JamesOMahoney I would love to speak with you; however, as this is a digital platform, you will be speaking to one of my colleagues from the voice team. They will be able to assist you and escalate this to the right departments.

@JamesOMahoney We can arrange for someone to contact you, and you can speak to them, however we would need your contact details which you need to send through to us via DM or alternatively you can call the number. -Sindy

@JamesOMahoney We understand that this has been a long journey and we want to get this resolved for you now avoiding any further delay, we agree that this has been going on longer than it should, if you provide us with the details we need, we can get this through quicker for you. -Sindy