TalkTalk

Please note, from 30 June 2026, our customer service team will no longer respond to posts or messages here on X. To get the quickest and most effective help, TalkTalk customers should contact us via talktalk.co.uk/myaccount, the TalkTalk app, or by giving us a call.

@M1_arie Hi please send us a direct message in order to get further assistance. -Thabile

@parmenter97186 @TalkTalk Things break in this heat, give them a call. 📞

@parmenter97186 Hello, Andy, kindly send us a DM so we can check your internet connection out. -Wandile

@RobertsDJ Hello, Daren, kindly send us a DM so we can check on our end if FTTP is still not available in your area. -Wandile

it's lovely to be on a Teams call when, once again, @TalkTalk falls over repeatedly as it can't cope with the family all doing stuff online. And still no sign of FTTP so we can get something that can cope.

Please note, from 30 June 2026, our customer service team will no longer respond to posts or messages here on X. To get the quickest and most effective help, TalkTalk customers should contact us via talktalk.co.uk/myaccount, the TalkTalk app, or by giving us a call.

@laurenogorman Hi Lauren, we’re really sorry to hear this – we understand how frustrating it must be, especially after multiple visits. This isn’t the level of service we aim to provide. Please send us a DM, we can urgently investigate this for you. -Mandisa

@TalkTalk Third engineer has just left our property saying the fault has been fixed, didn’t wait for my disabled husband to check, and low and behold, we’ve still got no internet! What will it take to get this sorted out? No service since Tuesday.

@THEMOSTONBLUE contact number - 03451720088 operating times - Voice - Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed Chat - Monday - Friday 8am - 9pm ; Saturday 8am - 7pm ; Sunday - 9am - 7pm In App - Mon - Sunday: 9am - 6pm 0-Thabile

@TalkTalk No thanks

Get people who actually speak proper english instead of using shitty cheap call centres who can’t nothing worse than asking someone what did they say like 3/4 times on every single word pretty shocking customer service tbh 👍

@THEMOSTONBLUE I completely understand if you don’t wish to speak with us at the moment. However, if you do decide to continue, please don’t hesitate to send us a DM we’re here to help. or you can contact our specialist team for customer support via phone call -contact number -Thabile

@KDumanois Hi Koran we sincerely apologize for any negative experience you've had with us so far. Please send us a DM so we can assist you further. -Thabile

@TalkTalk Live chat not working-keeps disconnecting and I can’t get back. 82yr old mum still without working phone and although booked for today, no engineer arrived 🙁

@billie_moo53416 Hi Billie, I’m really sorry to hear you’re currently without service. We’re not currently seeing a widespread outage, but as you’ve reported the fault already, we’d like to take a closer look at what’s happening on your line. Please send us a DM. -Mandisa

@TalkTalk @ReviewShau42660 @TalkTalk is there problems at the moment? I have no Internet or landline. I tried to call but says it is closed. Very frustrated. I have reported vault, but would like to know what is going on. TIA

Please be aware 🚨 that scam account @d_Talktalk_c is trying to reach out to our customers. Please do not pass any details to anyone other than @TalkTalk. We have reported the account and continue to report their posts. Thank you.

@ReviewShau42660 The best way to diagnose this is to run checks while the issue is happening, as this helps us capture what’s causing the disconnections. If this happens again, you can also run a test using the My Connection feature in your MyAccount, even outside our operating hours. -Mandisa

@TalkTalk @d_Talktalk_c Hi, if you run checks now, it'll show ok as back up and running. Should WIFI cut out 2-3 times in the evening about 10pm ?

@lossiemouthgoat Hi there, I’m really sorry to hear this has happened, when you’re back online, please try restarting your router and checking if the connection stabilizes. If the issue continues, send us a DM and we’ll run checks on your line. -Mandisa

@TalkTalk ??? please help. my internet has now cut out FOUR times today and i havent been able to log a single one.

@TalkTalk how do i access live chat please?? it says my account dashboard but i dont see it anywhere

@EricPeterpower Hi Eric, we understand how frustrating that is. If lines are busy, you may be offered WhatsApp as a quicker option. However, if you stay on the line, you can still get through to an advisor directly. If you'd prefer, send us a DM and we’ll look into your query. -Mandisa

@lossiemouthgoat Go to Help & Support section in My Account to chat with us Elizabeth

@TalkTalk where exactly ??

@lossiemouthgoat Hi there, @lossiemouthgoat. You can access Live Chat using this link help-centre.talktalk.co.uk/Billing_and_Pa… Elizabeth

@EricPeterpower Customer Service Monday - Friday 9am - 7pm Saturday 9am - 6pm 0345 172 0088 Lungie

@EricPeterpower Hi there, we’re really sorry to hear you feel this way. We understand that sometimes speaking to a person is much easier, especially when you need quick and clear support. You can still do this by calling our customer support team. Lungie

@SueRose2 You can email us at HereToHelp@talktalkplc.com. Lungie

@TalkTalk I would sooner contact you via email to have documented evidence - can I please have a direct email address