Avis Car Rental

Hello Josipa, we are sorry to hear about the issues regarding the rental. For further assistance Please email socialinfo@avis.com with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #126569 in the subject line so we can track this. *Izzy

@Avis Avis Belgrade The staff member inspecting the vehicle wiped a rag across the dusty boot, creating a fine line on the surface and then claimed this constituted “damage” caused by us, mark was clearly the result of wiping grit on a dirty surface ref 08654592GB2

@stjohnhaha Hi there! We’re sorry for the limited options you're seeing. Availability can fluctuate quickly based on demand, so we recommend checking back on our website avis.com frequently for the latest updates and openings. Thanks for your patience!--Bridget

@Avis you seem to have a shortage of available vehicles in early/mid May. Is that just a temporary issue? Thanks

@tamtam71711 Hi Tariq. We are sorry to hear your having trouble cancelling your reseration. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Will

@Avis I having a trouble canceling my reservation as my trip got cancelled. The app shows error message and the website does not process the cancellation. I tried calling customer service but with no help!!!

@raindrip25 We apologize that the vehicle class booked was not available. Please DM/PM your reservation, rental agreement number, name on the rental, relationship to the renter, zip code, details of your experience, and email address for further review. ~SD

@Avis pre-paid for a luxury SUV in Chicago midway, of course when I show up they don’t have the vehicle or anything close to it. How does that happen?

@AshleyHeyliger1 Hi Ashley. We are sorry to hear your experience with us has been less than positive. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Will

Assuming my @Avis rental was so cheap because you have to pay for AC. 2 1/2 hrs in rush hour traffic from Dulles to Baltimore was no fun. The chocolate I brought back from the UK melted. Note to self - don’t assume in 93°+ heat the car will take a few minutes to cool down. Wait!

@cupcake_lady86 Hello Please send us the agreement number along with your name and email address so we can help you. Also did you take a picture of the fuel level when you picked up that you can send to us as well. Thanks Blake

@Avis Yes, I have the agreement number. It’s regarding the fuel. When I collected the car it was on half a tank rather than a full tank.

@Avis hi, can someone please help me on my current car rental please? Thanks

@KadrajAdnan Hello Adnan! We apologize for any issues you have encountered. Please DM the rental/reservation number, name listed, your relationship to the renter and email address, along with the details of the issue. ~RG

@Avis Avis is regret! They gave a faulty vehicle. I can't reach anyone!

@ElliotKishnia For the quickest resolution, please reach out to Customer Service and request a supervisor as soon as you get through. At this time, I still haven't received word that the Client Relations numbers are fully operational, so the main service line is your best option. — Will

@Avis Trying to PAY Avis for a month and can’t reach real person. abgclientrelations@avisbudget.com 866-805-7063 866-806-3637 Both go straight to voicemail with no call backs. Give it a try yourself. I think the disabled customer support @Avis what’s going on here?

The answer? 👇 C. Most horns are actually in the key of F. 🎶 But also, we suspect that 10% of drivers who claim not to sing are just embarrassed. 😉 #Quiz #Driving #Travel #TwoTruthsAndALie #Facts

We’ve done all we can from this social media platform. The correct department was made aware of the phone difficulties you've reported. At this time, you should be able to get through to our Customer Service team at 800-352-7900 (it has been confirmed it is working properly) so they can assist you with escalating this issue to a live person per your request. — Will

@Avis I’m genuinely confused how this is being “looked into” — I haven’t received a single DM or spoken to a human who can resolve this. How can I escalate this to an actual person to get this closed out? @Avis

@ElliotKishnia We apologize for the inconvenience. Please contact our Customer Service team again to request a more direct contact number for that specific department. — Will

@ElliotKishnia Our apologies, but we do not have a direct contact or payment link available here, as we cannot process payments over social media. We recommend following up with the relevant department directly at abgclientrelations@avisbudget.com. — Will

@ElliotKishnia Elliot, I’m very sorry you’ve had trouble getting through to us. For the fastest support, please give our Customer Service team a call at 800-352-7900, and they will be happy to help you right away. — Will

Hi Ali, Thank you for reaching out, and we’re sorry for the frustration you experienced. We understand how inconvenient this must have been. At this time, our website is operating normally and fine. Regarding the Visa card, acceptance can vary by location, and only the rental location can confirm whether a specific card—especially if it is a debit card—is accepted for that reservation. Not all locations are able to accept debit cards, even for Preferred members. If you need further assistance, please send us a private message. – Dee

@Avis Please report that your website does not work. Tried on my phone and tried & computer. When I call to reserve of course it’s a higher rate. And for some reason I have one Visa card that will not work even though I use it elsewhere all of the time. And I’m Avis preferred

Hi. We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. So we may assist you with this matter, please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Nat

What happened to customer service? @Avis is refusing to reimburse me for the day I was without satellite radio, despite having paid for it, because I...prepaid my rental? Make it make sense!

@KohlRobin Hello Robin, we sincerely apologize for the billing issues. Please email socialinfo@avis.com with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #122967 in the subject line so we can track this. *Izzy

@Avis Please help with incorrect charges on week 4 that haven’t been resolved. 4 phone calls, 3 emails…it’s a wild goose chase! Can someone help?

@PhillyBrad Hello Brad. Please accept our sincere apologies for the significant wait you experienced at our location. Please send us a private message to better assist. -Nat

@Avis 635834253. Brad Boyd Brad.boyd@bdo.com. This is the same problem every time I fly here.

@Avis 18 people in line at Savannah airport, 2 people helping customers. Why are you continually understaffed? You have your reservations in advance so you know when customers are arriving

Hi Nick, Please accept our sincere apologies for the delayed response and for the inconvenience you experienced. If you still need assistance, please private message us with your reservation or rental agreement number, name of renter, email address, phone number, and your relationship to the renter (if applicable), so we can better assist you. – Dee

I’d like to extend a specific F U to the Des Moines airport @Avis location for closing down and leaving tonight before several delayed flights arrived. No after hours info or contact available. Though the other rental agencies had their counters open, none had cars available. So myself and several others who had Avis reservations were completely screwed. Now I’m forced to Uber everywhere, which is a complete pain in the ass. Last time I use @Avis here.