Avis Car Rental

We apologize for the frustration you experienced with this situation. We understand how disappointing it is to receive one response from our chatbot and then encounter a different experience at the rental location. We would like to review the chatbot interaction to better understand what occurred and address this appropriately. Please DM us your Avis reservation confirmation/rental agreement number, confirm your name, and the email or phone number that was provided for this reservation. ~Rory

@Avis Epic fail! Your chatbot says you accept temporary licenses for rentals. I get to the pick up location and they won't accept it. #epicfail @enterprisecares accepts it and will pick me up from your #fail location.

We sincerely apologize for the frustration and inconvenience you experienced at our Chicago O'Hare location. We understand how disappointing it is to miss an important meeting, especially after making your reservation weeks in advance. We're also sorry to hear that this was not your first experience with vehicle availability issues at this location. Please DM us your Avis reservation confirmation/rental agreement number and the email that was provided for this rental so we can look into this. ~Rory

@Avis - I will take my 20 years of loyalty and future spend away from Avis - also I will file a complaint with my travel purchasing team for Panasonic North America

Thank you for your feedback, and we sincerely apologize for the delays you experienced at our MSP location. The Preferred program is intended to provide a faster, more convenient rental experience, and we're sorry that this was not your experience. Please privately message us your rental agreement number, confirm your name, your relationship to the renter (if applicable), and the email that was provided for this rental so we can look into this. ~Rory

@Avis So glad I am Preferred with a prepaid reservation at MSP. I’ve been in line over 15 minutes and have moved ~4 ft. After I get done at the counter, I’ll have to wait in line again for my car. Great job.

Hi Romain, Thank you for reaching out, and please accept our sincere apologies for the frustration and concern this situation has caused, especially regarding the damage claim you described during the return of your vehicle. We’d like the opportunity to review your request thoroughly. To assist you kindly private chat us with the rental or reservation number, the full name of the renter, the email address and phone number associated with the reservation, and your relationship to the renter (if applicable). Once we have this information, we’ll be able to investigate and assist you further. – Dee

1/2 Location de véhicule chez @Avis à Figari en Corse. Attention à l’arnaque ! Au retour du véhicule à l’aéroport l’employé se couche sur le bitume avec son appareil photo et me montre une rayure sous la voiture en me disant que c’est de ma responsabilité.

Hi NCTarwheel. Please accept our sincere apologies for the inconvenience of not having your reserved vehicle available upon your arrival. We understand this is frustrating. and we want to resolve this for you. Please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental to better assist. -S.R.

WTF is with car rental companies taking PREPAID RESERVATIONS and then when you land they “don’t have any cars”. Yes I’m looking at you @Avis . Not to mention I’m “Presidents Club” and rent 2 or 3 weeks every month. Counter “bro” had audacity to say “Come back in the morning, we might have cars then.” I just flew in, it’s almost 1am, my hotel is an hour away, and I have an 8am meeting tomorrow. I’m Fing livid.

Hi, Thank you for reaching out, and please accept our sincere apologies for the frustration and concern this situation has caused, especially regarding the difficulty getting support while dealing with a potential fraud issue. We’d like the opportunity to review this further. To assist you properly, please send us a private message with your reservation or rental agreement number, the full name of the renter, the email address and phone number associated with the reservation, and your relationship to the renter (if applicable). Once we have this information, we’ll be able to investigate and assist you further. – Dee

@Brand_DMCare Niiiiice @Avis ignoring the shit out of me while a scammer is actively preying on me. Thankfully I detected the fraud and squashed it but my goodness how polite of the support to ignore me

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team. Regards Anne 🌹🌹

@charlessouthey2 Hello Charles, I am sorry to hear about the trouble. If you have time, please DM us with your reservation number, and we will document and report your experience so that we may work on improving our services and customers' overall satisfaction. Xavier x.com/messages/compo…

@Avis @presidentsclub means nothing anymore. Called ahead and told them flight delayed two hours and they still cancelled reso. #avissucks

We apologize for the frustration you experienced at our PHL location. We strive to provide efficient service and recognize the importance of having appropriate staffing levels to support our customers. PleaseDM us your rental agreement number, confirm the name of the renter, your relationship to the renter (if applicable), and the email that was provided for this rental so we can look into this. ~Rory

@Avis your car rental desk at PHL has 10 terminals and one person working. Pretty inefficient.

Hello Garett, we sincerely apologize that the location didn't have the vehicle you reserved and the frustration it caused. For further assistance Please email socialinfo@avis.com with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #254666 in the subject line so we can track this. *Izzy

@Avis yet another issue with ATL airport location. Thanks for not having a minivan that I reserved. Really fun craming into an SUV this week! Luggage on our Laps is really fun. Worst Avis location out there !

Hello Aaron! I am really sorry for the wait time. We understand how frustrating it must be to wait in line after a long day of traveling. Please provide your rental/reservation number, name listed, your relationship to the renter, and email address, so we can reach out to the management team to ensure that they review their staffing and address any issues there may be. ~RG

@Avis would you put more help at the Salt Lake City rental station? 3 at the station and over 30 customers in line.

Hello, I am very sorry to hear about the frustrating experience you had during your recent rental. For further assistance, please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental. -Vee

@Avis @CostcoTravel I’m having a problem with my rental. All I get is AI or recordings or India. Gonna get the worst reviews possible.

Hello! I am really sorry for the wait time. We understand how frustrating it must be to wait in line after a long day of traveling. Please provide your rental/reservation number, name listed, your relationship to the renter so we can reach out to the management team to ensure that they review their staffing and address any issues there may be. ~RG

@BadDaddy Hello! We apologize that you were unable to pick up a rental. Please DM the reservation number, name listed, your relationship to the renter and email address along with a copy of you Uber receipt for further review. ~RG

@Avis Yeah, no. I had to use Uber

. @Avis Last night reminded me why I don’t use you guys. At Love Field Dallas you left me and others stranded due to delayed flights. The branch phone is always busy and your chat said don’t worry someone will wait for you. I’ll just stick to @nationalcares

@_purelife_JB Hello Jason, the vehicles available for each car class can vary by location. If you will go on Avis.com, select the Book option and then scroll down and find the Rental Fleet option there will be a partial list of some of the vehicles we carry. ~Susan

@Avis do you have a list of vehicles present for each class of car? Or is this location specific and hard to narrow down?

Hi Justin, we are Avis North America and unfortunately are not able to process that reimbursement. Please reach out to Avis Italy customer service at their X profile @aviseurocarhire If you are still needing assistance, we can have our international department assist in mediating the resolution. You would need to DM us your rental agreement number and the email or phone number you provided for the rental. Thank you. ~Rory

@Avis I’ve been trying to get reimbursed for a €400 taxi that your roadside assistance explicitly instructed me to take after my rental broke down in Italy. It’s been over 6 months. I’ve called customer service 10+ times. Worst customer service ever, please fix this

Hi PaddyTalksGolf, we sincerely apologize for the inconvenience and frustration caused by this card issue. To ensure security and prevent fraud, our strict policy requires a physical credit or debit card, along with a matching driver's license in the renter's name, at pick-up. We deeply regret that this policy was not clearly communicated before your arrival, preventing you from completing your rental. -S.R.

Left my wallet at home this morning. Driving license + cards. Had a rental car booked here in Leeds Bradford Airport with @Avis & even though I’ve pictures of the license & I’ve rented here multiple times before they can’t give me the vehicle. I’ve 3 days of customer meetings..

Hi Bhavik. I apologize for the issues you've encountered. We'd be happy to address your concerns with you directly. Please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental to better assist. -S.R.

Gross negligence by @Avis Buffalo Airport. Management ignored rules, forcing my family into a smoke-filled car. My kids got sick, ruining our trip. Avis then ghosted the BBB, letting it close Unresolved. The NY Attorney General is now investigating. #Avis #TravelFail #Travel

We're sorry you're experiencing this issue. We aren't been able to determine what's causing the 404 error through social media channels. You may want to contact your local Reservations team for assistance with making your booking. If you need the phone number, let us know which country you're contacting us from, and we'll be happy to provide it. ~Rory

Bello, provo a prenotae macchina ma va in 404 @Avis . Controllate per favore?

Hi DJSkeletrek, I am very sorry to hear about the frustration you’ve experienced trying to recover your belongings. This is certainly not the level of support we aim to provide, especially when it comes to your personal items. We want to look into this for you right away. Please send us a private message with your reservation or rental agreement number, the full name of the renter, your relationship to the renter (if applicable), and the email address associated with the rental so we can best assist. -S.R.

@Avis hey bud. Starting monday Ill be calling your facility at hartsfield-jackson airport, so that I may retreive my belongings. I left my contact information in person and filled out a lost and found report all last week. I am being patient and trusting your system. 🙂