Avis Car Rental

Hello Mark, we are sorry to hear that your experience was less than positive. For further assistance Please email socialinfo@avis.com with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #168284 in the subject line so we can track this. *Izzy

Thanks for nothing @Avis my license was stolen and y’all said with my passport, proof of license from the RMV, photo of my license,handicapped placard that I could get my kid home from college still. No joy. Glad my preferred status for 20+ years means so little.

Hi Scott. Please accept our sincere apologies for the inconvenience of not having your reserved vehicle available upon your arrival. We understand this caused significant inconvenience and disrupted your travel plans. Please note that all refund requests typically take 3 to 5 business days to process. Please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental if we can further assist. -Nat

@Avis so I book a rental cause of flight changes. Money gets charged to my card. Show up and no car available refund gonna take 3-5 days. Your customer service sucks.

Hi Nicholas, We sincerely apologize for the delay and the frustration you experienced at Perth Airport. Waiting that long despite having vehicles ready is not the experience we aim to provide. We’d like to look into this further. Please send us a private message with your reservation or rental agreement number, name of renter, email address, and phone number so we can review what happened and assist you directly. – Dee

@Avis how come you aren’t doing more to fulfil rental agreements at Perth airport ? It’s been an hour, there are over 10 people waiting, you have lots of cars ready The staff said there has been an incident on a road; profit over customers???

Hello! Thank you for reaching out, we apologize for any issues that you encountered with your recent rental. Before we can provide any details or resolution, we need more information. Please DM/PM with either the Reservation/Confirmation number or Rental number. Also, please include the renter’s name, your relation to the renter if applicable, and your phone number & email address. Also, please provide us with the details of your experience or your issue, so we can help. ~Susan

@Avis your DCA location has tried to scam me twice now. Once for cleaning “sand” and now for totally bogus cracked windshield, your photos didnt match my receipt. What jind of shoddy operation are you running?

John, we are sorry to hear your experience with us has been less than positive. We understand the importance of getting on your way, and apologize for any inconvenience caused. Please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental to better assist. -Vee

@Avis your car rental is the worst. Waiting at GSP for almost an hour for a car. Keep up the great work! Never again.

@jaldales Hello, I am sorry to hear that you had trouble with your rental. Please DM us with your rental agreement or reservation, your name, and the email address used on the reservation. We will help you look over the rental charges. Xavier

@bookingcom I’m using social media to report my experience with @bookingcom and @avis, so others know what to expect before booking with them.

Don’t book rental cars through @bookingcom . If there are any problems, they take no responsibility.

Hi Jan, We sincerely apologize for the delayed response and for the frustration you’ve experienced. This is not the level of clarity or service we aim to provide. To better assist you, we kindly ask that you send us a private message with your reservation or rental agreement number, name of renter, email address, phone number, and relationship to the renter (if applicable). Our team will review your concerns and follow up with you directly. – Dee

I'm consistently frustrated with @Avis making up rules as they go. They claim my pickup location (SJU) is excluded from redemptions but their website (avis.com/en/legal-docum…) makes no such claim. It seems legally dubious to disallow points bookings at some locations and not say!

Hello! Thank you for reaching out, we apologize for any issues that you encountered with your recent rental. Before we can provide any details or resolution, we need more information. Please respond with either the Reservation/Confirmation number or Rental number. Also, please include the renter’s name, your relation to the renter if applicable, and your phone number & email address, so we can help. ~Susan

@Avis Hi, I’m wondering if you could help me understand a $450 cleaning charge for vacuuming a car I rented. The note mentioned excessive dirt, but I was surprised by the amount and don’t feel the condition warranted a $450 fee. Is there any leniency on that charge?

Hi. Please accept our sincere apologies for the significant wait you experienced at our location. We truly value your time and regret the inconvenience this caused you. Please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental to better assist.-Nat

1 hour in line and counting. @Avis @Budget

Hi Jason. We apologize for the delay in response. We are sorry to hear your experience with us has been less than positive and you have been unable to reach us regarding your points. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Bridget

.@Avis your customer service has gone so far down hill. I've called four times, sent multiple emails. I just want my points refunded for a trip I cancelled. Unbelievable

@mattbeachum Hmm, I just added another DM link. If it doesn't work, you can email us at socialinfo@avis.com with case #160955 in the subject line. We will still need the requested rental information for verification purposes. Thank you. ~Rory

@Avis For whatever reason, I can't accept/begin a DM to the @Avis X account. Any alternate option to communicate?

@Avis whomever rented this Mazda CX-5 from CLT before me had to have planted, grown, harvested, rolled, and enjoyed every last gram of weed in this car. I hope you charged the entire balance of this SUV to their credit card. The Axe vent air freshener is struggling to keep up!

@illonage Geraldine, we are sorry to hear your experience with us has been less than positive. Please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental. -Vee

@Avis I am very loyal customer l, but your customer service is terrible. One of the worst that I experienced!

Hi! We apologize for the delay in response. We are sorry to hear your experience with us has been less than positive. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Bridget

@Avis Who do I speak to about a resolution to the problem I encountered with my rental last week?

Hi, we sincerely apologize that we were unable to honor your reservation due to the lack of available vehicles. While we anticipate having specific vehicles available for advance reservations, unforeseen circumstances, such as last-minute rental extensions or vehicle damage can sometimes impact our available inventory. Please send us a private message with your reservation/rental number, name of renter, relationship to renter (if applicable), and email associated with rental. -Bridget

@Avis @Budget I’m very frustrated with this service. My reservation wasn't honored and no cars are available. I have a flight on Sunday and this delay is going to make me late. How are you going to fix this?

Todd, we sincerely apologize that we were unable to honor your reservation due to the lack of available vehicles. Please send us a private message with your reservation/rental number, name of renter, relationship to renter (if applicable), and email associated with rental. -Bridget

Hey @Avis. You've achieved a level of incompetence most companies could not even comprehend. Take a reservation a month ago, send multiple text & email confirmations only to call me & say the car I "reserved" is not available the day before I leave on vacation. Impressive!

Garin, I apologize for the issues you've encountered. We'd be happy to address your concerns with you directly. Please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental to better assist. -Nat

@Avis would like to speak with someone regarding a lost and found report. I can't get anyone to answer a phone or respond to my 5 voicemails I've left. Now when I check the status it says the report is deleted but I have yet to receive an update.

@hhkindrick Hi Hogan! To add a preference to your profile, please contact our Customer Service team at 800-352-7900. Alternatively, you can send us a private message with your profile number, full name, email, and zip code, and we’ll be happy to assist you. -Vee

@Avis Just a question!! Is there a way to update a profile so I will NEVER be assigned an electric car? I despise these contraptions.

Hi there, We’re sorry for the inconvenience and understand your frustration. Unfortunately, we are unable to modify a reservation through social media. We also apologize that you were unable to get assistance initially. You may contact our customer care team directly for immediate help at: 1-800-352-7900. – Dee

@Avis is about to lose a customer, this is ridiculous. Ive been on the phone all day trying to change the time of my rental pick up because my flight comes in later than my reservation time and they wont change it. Customer service just said call back in the morning. 😯

@aplj77 Hello Andrew! We apologize for any issues you have encountered. Please DM the rental/reservation number, name listed, your relationship to the renter and email address along with the details of the issue. ~RG

@Avis I filed a formal complaint with Avis Australia on 17 April having been supplied with a vehicle at Canberra Airport which was in a dangerous condition and should not have been given to a customer. Despite receiving an acknowledgement of my email, I have heard nothing.