Avis Car Rental

Hello! Thank you for reaching out, we apologize for any issues that you encountered with your recent rental. Before we can provide any details or resolution, we need more information. Please Dm/ PM or email us at socialinfo@avis.com with either the Reservation/Confirmation number or Rental number. Also, please include the renter’s name, your relation to the renter if applicable, and your phone number & email address, so we can help. ~Susan

@Avis How do I send this to you, because I am not posting this publicly.

American rented a vehicle for $50 a day for 17 days from Enterprise Rent-A-Car, the cost was $850.00 But then came the fees… - Sales Tax: $92.47 - Concession Recovery Fee: $98.42 - Customer Facility Charge: $45 - Tourism Commission Assessment Rec: $29.75 - Vehicle License Assessment Recovery Fee: $29.75 Estimated Total: $1,151.51 That’s $301.51 in taxes and fees to rent a vehicle This should be illegal

@balls197087244 Hello. I apologize for the issues you've encountered. We would be happy to assist you. To get started, could you please provide your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and the email associated with the rental? -S.R.

@WallStreetApes Rented a car from @Avis for 9 days. Picked up at Tampa airport. Flight home canceled due to weather & TSA. No flights out for 2 days. Drove to Atlanta to fly home. Total was $1175. The one way fee was more than the base rental! And they charged me for gas (brought back full!)

@stacybeckman1 Hello Stacy, if you sent the private message, we would respond when we receive the message in our Que. Thanks. *Izzy

1/2 DON'T EVER USE AVIS CAR RENTAL - We rented a van for the Olympics in Milan. We prepaid the full amount of $2839. The only upgrade we agreed on when picking up the rental was the $300 for tolls. They charged us another $6096. @Avis

Hello Stacy, we are sorry to hear your experience with us has been less than positive. So, the matter can be investigated, please send us a private message with additional details. Be sure to provide your rental agreement #, name of the renter, relationship to the renter (if applicable), and the email associated with the rental to better assist. *Izzy

@SisiKhalish Hello, I am sorry to hear about the trouble. If you are still in need of help with this matter, you may reach out to our customer service team at 1-800-352-7900. When you call, if you can, please have the old rental agreement number. Xavier twitter.com/messages/compo…

@Avis hello I’ve been trying to settle up a car rental for weeks that your company failed to charge correctly no one answers or calls back this number does NOT work 866-805-7063 ! Now you’re sending me to collections???? Can someone contact me it’s been weeks?!?!?

@PaChakPunch @nationalcar @Hertz @avissupport We apologize for the inconvenience you encountered when checking out your rental. Please DM/PM your reservation, rental agreement number, name on the rental, relationship to the renter, details of your experience, and email address for further review. ~SD

@Avis Boston Logan 12:30 AM. President's Club member.Counter sends me to garage. Garage sends me back.Cursed at by your staff. Now at the back of a 40-person line. I've rented with @NationalCar & @Hertz for years and NEVER experienced anything like this.Embarrassing.@avissupport

@MatthewRheq9n8 Hello Matthew, we are incredibly sorry to hear this. Please email socialinfo@avis.com with your rental agreement number, the renter’s name, and your relationship to them (if applicable). *Izzy

@Avis I rented a car from Avis and left my Tesla on the lot on 3/12. An employee hit it at high speed and its most likely totaled. No claim has been filed, my car isn’t drivable, and I was told I’m going to start paying for my rental. Who can I call to fix this?

@PaChakPunch Hi Pavan. We deeply regret that you had a negative experience with our front-line agents. Please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental. -Vee

@iHertz_x Thank you for responding! Still standing in line at @Avis Boston Logan at 1:53 AM — almost 2 hours now. I will absolutely be following you and reaching out. This is exactly the difference in customer care. @Avis take note.

@Avis BosLogan 12:00 AM.President's Club member.Counter sends me to garage. Garage sends me back in cursing and aggresive tone by a staff. Now at the back of a 30-person line. I've rented with @NationalCar and @Hertz for years and NEVER experienced this Embarrassing. @AvisSupport

We apologize for the inconvenience regarding the fraud attempt. We are glad that you reached out and did not provide any of your personal information. Please DM/PM your reservation, rental agreement number, name on the rental, relationship to the renter, details of your experience, and email address for further review. ~SD

@Avis this is rich - someone is trolling your social media and reaching out as customer service attempting to issue a refund for my troubles with your horrific customer service if I download and use World Remit and give him my credit card number.

@GaryRobertson24 Hello Gary, we are incredibly sorry to hear about the excessive wait. Please email socialinfo@avis.com with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #101915 in the subject line so we can track this. *Izzy

@Avis what is going on with your service at Pearson. Third time in a row there are no cars and we are 10 people waiting for cars we reserved. What is the point of being a preferred customer if you don’t have the cars we reserved? Something needs to be done about the service here

Hello Maria, Thanks for reaching out. We are sorry to hear about your issues. The rental number you provided isn't pulling up any records in our system. Our reservation numbers are typically eight numbers followed by two letters and then one number (e.g., 12345678US0), while rental agreement numbers start with 'U' followed by nine numbers (e.g., U123456789). *Izzy

@Avis Me hicieron un fraude en Avis Cancún y no me responden desde el 17 de febrero Me podrían ayudar por favor Número de Contrato 555209830 El supervisor Edgar Vázquez no me responde las llamadas ni los mensajes y no tengo respuesta de servicio a clientes tampoco

@dloglesbee Hi, please accept our sincere apologies for the difficulties you experienced during your recent rental. Please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental. -Vee

@Avis Picked up my rental GNV. It had 74,000 miles, smells like a wet dog, the front windshield is opaque, the low tire pressure light is on. I’ve already waited over thirty minutes at the counter so I left. Traded cars at OCF because tire leak continued. Rec’d $100 charge??

Hello, we apologize for the trouble you encountered at our location. Were you able to get your rental car at a later time? Also, please privately provide us with your reservation number, as well as your full name, and the email address used on the reservation, so we may document and report this matter. Xavier

Reserved a car from @Avis 2 weeks ago from Indy. Airport. Called 4 hours before pick up to confirm. When we got there they had no cars. I asked why bother to reserve and was told this happens all the time. Suggestion: Use someone else. All the time !

Hello, we apologize for the wait time you encountered at our location. Were you able to get your rental car? Also, please privately provide us with your reservation number, as well as your full name, and the email address used on the reservation, so we may document and report this matter. Xavier

@avis in Denver airport. Arrived at Avis at 1am, it’s now 249am and they are out of cars. The only employee working here called a budget bus over 30 minutes ago. What a complete and utter shite show.

Hello, I am sorry to hear about your recent troubles. We will have them reported so that we may address the issues and try to prevent them from moving forward. Please DM us with your rental agreement or reservation number. Also, please include your first and last name, as well as your profile number. Xavier

@Avis-loyal multiyear pres club member. 2nd time in a row I’ve had an issue. LAX-no keys in the car, had to downgrade, and wait 20 minutes. San Diego (today), car wasn’t in the spot and waited 15 min for another. Tough after dealing with canceled flights, on EST, and get in late

@MidwestSwingg Hello Tommy, we are incredibly sorry to hear about your experience. Please email socialinfo@avis.com with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #101680 in the subject line so we can track this. *Izzy

@Avis @Avis - I wish I had a big enough influence to make an impact but that would just be a lie. So I’m just going to complain to a social media account that wont see this and feel 1% better. Carry on. ✌️

Hey @Avis …your San Francisco Airport rental setup is a joke. Waited two hours in line, with a reservation i made weeks ago…just for the desk help to tell me to “hang tight, it will be 30 mins. We dont have any cars.” Just terrible.

@djcourtright Please DM us so we can review the charge with you privately. ~Rory twitter.com/messages/compo…

@Avis Rental # 607858392 Catcourtright@icloud.com I rented the car for myself at LAX and drove it from the airport to Sherman Oaks. In the morning the car was inoperable because it had NO BRAKE FLUID. I just got a bill for roadside assistance for over $700

@avis I am so disappointed in your lack of follow up, terrible communication and horrible customer service.

Hello Chris! Thank you for reaching out, we apologize for any issues that you encountered with your recent rental. Before we can provide any details or resolution, we need more information. Please DM with either the Reservation/Confirmation number or Rental number. Also, please include the renter’s name, your relation to the renter if applicable, and your phone number & email address. Also, please provide us with the details of your experience or your issue, so we can help. ~Susan

@Avis thank for giving me a KIA Telluride for 7 people and 7 bags when we rented a minivan. Great start to my vacation

We sincerely apologize for this repeated failure in Denver. we hope the other two times we officially reported so we can document this location's track record. Please DM us the Avis reservation confirmation #, confirm the renter's name and the email provided for this reservation so we can look into this. ~Rory

Third reservation in a row in Denver where @Avis has failed to have a car despite a confirmed reservation and President’s Club status. This company is a disaster