Avis Car Rental

Hi Ron, I’m sorry for the issues you've encountered. We would like to address this directly, but we cannot review your case further without specific details. Please private message us your reservation/rental agreement number, renter’s name, relationship to the renter, and the associated email address. Please note that this will be our final attempt to request this information; without these details, we will be unable to pursue a resolution for you. -S.R.

@Avis Hi, there. We understand this experience has been frustrating for you. Kindly follow us and send a DM so we can prioritize your case and assist you promptly.

Hello! We apologize that you were given a vehicle with a missing wiper blade and the customer service agent disconnected you. If you are still in the vehicle you are welcome to go to the nearest Avis location and do an exchange. Please DM the rental/reservation number, name listed, your relationship to the renter and email address, so this can be documented and reported. ~RG

@Avis gave me a vehicle with a missing wiper blade which I only discovered while driving on the highway when it started raining. Then, your customer service rep deliberately sat on silent for 20 minutes before hanging up on me. Unacceptable, awful company.

@nomataz We apologize for the inconvenience you encountered. Please DM/PM your reservation, rental agreement number, name on the rental, relationship to the renter, zip code, details of your experience, and email address for further review. ~SD

@Avis I really thought "People are more important than cars" this is what you say when we are on hold. I have been trying to reach you guys, my call has been passed on.#ThandeeHos

Hi Simon. We are sorry to hear your experience with us has been less than positive. We understand how frustrating it can be to see an extra charge on your bill. We would like the opportunity to look into this for you. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Bridget

@Avis I am victim of fraud by Avis Budget Group EMEA at Rome Airport. I was sent photos allegedly showing an empty fuel tank + damage to bumper. After arguing @Avis acknowledged that the fuel charge was an "error" and issued refund. But refused to reverse the fake bumper damage.

@iGumdrop @RicoSings We apologize for the unprofessionalism you experienced. Please DM/PM your reservation, rental agreement number, name on the rental, relationship to the renter, zip code, details of your experience, and email address for further review. ~SD

@RicoSings @Avis Refused to look at it. Legit yelled at me to get out and stop lying 😭😭😭 I was like please can you look at my email and he cut me off and said no

i never rant but i’m traveling with my whole family rn, went to @Avis at lax to get a rental i bought weeks ago, the counter guy accused me of lying and said i signed up for it on the line, both workers refused to help me, told me to be honest or get out, i was trying to figure out what to do and he ended up being like “nvm ill help you because you look stressed out” and then gave us the car i had to beg and promise i wasn’t lying, my reservation literally says i booked it weeks ago 😭😭 im probably just being sensitive but when you’re taking care of your older parents after a long flight it really sucks to experience something like this 😭😭

Hi Matthew, We sincerely apologize for the disturbing experience you described and for any delay in our response. To ensure we can conduct a proper investigation, including reviewing the recorded call associated with case number 81495084, we kindly ask that you send us a private message with the name of the renter, the email address, the phone number, and the relationship to the renter (if applicable). Once we receive this information, we will assign the matter for immediate review and follow up accordingly. Thank you for bringing this to our attention. – Dee

.@Avis I received the most disturbing call from your customer service representative. It was perverse. Customer service case #81495084. It should be recorded. The call came from 800-352-7900.

Hello Sara, we sincerely apologize that you weren't able to obtain a vehicle at the location. For further assistance Please email socialinfo@avis.com with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #143955 in the subject line so we can track this. *Izzy

@Avis @Budget What is going on? Prepaid a rental only to get a call that NO CARS available? Then since I prepaid I had to call corporate to get a refund in 3-10 days. Inexcusable.

@carlos_aguino Hi Carlos. We are sorry to hear your experience with us has been less than positive. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Nat

@Avis soy un cliente que está desesperado por el servicio al cliente fatal esperar que el servicio de emergencia retire el carro rentado ayer lunes 27 de la compañía de grúas que se me lo llevó y todavía no lo entrega en la location de inicio que es el aeropuerto de fourtlauder

Bill, please accept my sincere apologies that the vehicle you reserved wasn't available. As you know, when reservations are made in advance, we anticipate having specific vehicles ready for you. However, unexpected situations like last-minute rental extensions or vehicle damage can sometimes impact our available inventory. This explanation is not an excuse, and we truly appreciate your feedback. -Will

@Hertz another Monday in Houston, another day with no cars available. Unbelievable. 3 out of the last 5 weeks. @Avis will appreciate my 50 rentals a year

Hi, we are sorry to hear your experience with us has been less than positive. We are sorry to hear you have had tire issues with your rental. If you are still in the rental you will want to contact Roadside Service for US or Canada: 1-800-354-2847 for any mechanical issues with the rental. Please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email address associated with the rental. -Bridget

@Avis Three cars all damaged. Finally got one halfway decent. One hour into the trip one of the tires low on air. Avis responded to call 800 number from foreign country. Last time dealing with Avis

Hello, I am sorry to hear about the trouble. If you have time, please DM us with your rental agreement, and if you have any documents from the location or images showing the windisheld from the time of return, please send them for review. Also, please include your name and email address used on the reservation. Xavier

@Avis charged us $473 for a broken windshield that wasn’t broken when we returned the car. The manager told corporate that the windshield wasn’t broken when car was returned. Avis will still not give us a refund.

Hi Matt. We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Nat

Hello @Avis - I have followed and DM’d you - no response. My wife called an Avis location this morning and is getting the run around. We booked a full size and are being charged for a a full size and she got a small electric car. Rental agreement says the car was rented with a full 8/8 charge, but as the picture shows above it wasn’t even half charged.

Hello Gabriel, we are sorry to hear about your less than positive experience. For further assistance Please email socialinfo@avis.com with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #81258824 in the subject line so we can track this. *Izzy

@Avis I’m extremely disappointed with the lack of transparency at the counter. I was misled into buying ALI insurance I didn't want. Case 81258824. A 50% refund offer is not enough for deceptive sales practices. I demand a full refund. #Avis #CustomerService

@JoseRando99258 We apologize that you did not receive your AAdvantage miles. Please DM/PM your reservation, rental agreement number, name on the rental, relationship to the renter, zip code, details of your experience, and email address for further review. ~SD

@Avis And I never got my AADVANTAGE miles because apparently the girl at the counter closed my reservation and opened a new one. The car was dirty, with smoke marks inside and outside, unwashed, horrible experience. Would never use this rental again.

Hello, I am sorry to hear that you feel that way. If you have time, please DM us with your rental agreement or reservation number, your name, email used on the reservation, and details of your experience. We will document and report this so that we may improve our services. Xavier

ALL of @avis rental cars, especially at @hartsfield, wreaks of marijuana. The culture in ATL is getting so gross and customer service is awful! Flew to CLT and shocked by how professional and nice the employees were. Time for change…

Hello! Thank you for reaching out, we apologize for any issues that you encountered with your recent rental. Before we can provide any details or resolution, we need more information. Please DM/PM with either the Reservation/Confirmation number or Rental number. Also, please include the renter’s name, your relation to the renter if applicable, and your phone number & email address, so we can help. ~Susan

@Avis you’re a fraudulent company. Why would your team quote me a different price at your counter, and got charged something different when I got my receipt. Never using yall again.

@ErikaQ1 Erika, we’re sorry to hear you’ve run into tire trouble! To get you back on the road safely, please call our Emergency Roadside Service team at 1-800-354-2847. They are best equipped to handle flat tire issues during your rental. -Nat

@Avis I have a flat tire with my rental and I’ve been dropped 6 times trying to get a hold of someone for roadside assistance, customer service, and a local office. How can I reach someone ASAP?

@mmdevoe Hi. We are sorry to hear your experience with us has been less than positive. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Bridget

@Avis_Worldwide_ the fact that you gain me as a follower because I said your actions regarding customer service are atrocious is another thing wrong with @Avis

@djelacal If you believe you have been billed in error. Please DM us with your rental agreement or reservation number, your first and last name, and the email used on the reservation. Xavier twitter.com/messages/compo…

@Avis Give me back the money you stole from me

This winter, you’ve got two options: drive under 45 mph or learn how to handle a spin-out. We actually recommend both. ❄️ #SafetyFirst #WinterDriving #SafeDriving #DrivingTips #DriverSafety

Hi Ron. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at socialinfo@avis.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #138017 in the subject line. -S.R.

@Avis Send an email address and I will include you in the email chain from Friday where I was left hanging all weekend.

Shout out to @Avis Booked and paid in advance for a 3 day rental with my @Chime card. Got to my destination and they wouldn’t accept same card to pick up the rental. What gives?