GWR

@EqualTruths No worries, Lisa. I've sent a message to the team at the station - Gordon

@GWRHelp Will do. Thanks so much for your fast response and help on this #GWR

Hey @GWRHelp left a bag on platform 4 waiting room just now. Is the person in the ticket office able to get it please?

@EqualTruths Could you please send us a DM with a brief description of the item, too? - Gordon

@GWRHelp Thanks. Link works. It's currently at Tilehurst station, platform 4 waiting room.

@EqualTruths If you can advise which station you're referring to, I can pass a message along to the team there. If the link I provided earlier isn't working, please use notlostenquiry.com/gwr/ - Gordon

@GWRHelp Ok doing it now, can someone grab it whilst I do form so it doesn't get stolen.

@dom_mackie Hi, sorry to hear that. If you have a reservation and can't sit down, compensation is available here: railhelp.co.uk/gwr/make-a-com…. Please include photos of your ticket and reservation, as well as details of which stations you had to stand between - John

@GWRHelp 5 out of 10 carriages so no seat reservations and also slow runningWhere do I go for compensation please.

@AvrilWhite85511 Hello there, thank you for letting us know. We'll try and get it back to her! Have a great day 🙂 - Matt

@GWRHelp got on 06:54 at Slough (Didcot train). Blonde Eastern European lady, mid 50's, while lace Alice band, got off at Maidenhead, left her lunch bag. I am in Swindon. Will drop it off at Slough around 17:00 today for her #lostlunchbag #slough #maidenhead

@i_isvara I see. Please call our Web Support Team on 03457 000 125, then option 3 and the team can help you with this. They are open from 8am until 8pm on weekdays, and 9am until 5pm on weekends. - Noah

@GWRHelp your barrier let you in @ 15:45 in Paddington and later charged for peak ticket in the train so whats fair here.instead can’t you start boarding after 16:00 so barrier won’t take ticket.

@i_isvara Hi there, thanks for messaging us. Sorry to hear that, do you mean you have been charged for a peak time ticket? - Noah

@jess_barrett Hi there Jessica, thanks for messaging us. I'm sorry to hear that. You can claim a full refund if you bought your ticket from us via this link refunds.gwr.com. Please select "Service Cancelled/Disrupted" as the reason. - Noah

@GWRHelp stuck at Paddington for 30 mins, then asked to get off the train at Swindon to get train behind us as ours was no longer stopping at Bath Spa, only to find there was no train as it had overtaken us. And the next one was cancelled too! Now in an uber. Worth £108 ticket.

@lizzie_a_knight Hi there, Lizzie. Thank you for your message. Advance tickets are only valid on the train they are booked for and you must travel on the route, time and date shown on the ticket. Thanks - Emma

@GWRHelp if I have an advance single ticket, am I able to get off the train at an earlier stop than planned please? Thanks

Good afternoon George. I am sorry to hear that. Many train tickets are flexible, allowing customers greater choice. This does mean, however, that some services can become unexpectedly busy. We do all we can to ensure the busiest known services have a greater capacity and we use all available carriages where possible. - Noah

@JC_Beastie Hi there, thank you for your message. Please can you DM us so that we can try to help? Thank you - Emma x.com/messages/compo…

@GWRHelp I have a technical issue; I have tried to contact multiple times for the issue but support staff are not equipped. Your system has stopped sending me emails, but I cannot amend my address. I need to contact somebody on your web team to address this please.

@Westofcenter Hi there, sorry to hear that. You can get a new download code by logging in to your account at railcards.gwr.com, clicking on "My Railcard" then "Get new Download Code" - John

@gwrhelp how do I add my senior railcard to my GWR profile? I got the railcard before registering for the app so don’t have the code asked for.

Unfortunately, there was a fault on a train this morning that led to a train being diverted away from Chippenham and Bath to avoid backing up further services behind it. After the train had diverted, the train with the fault was moved on to allow later services to continue to run without further delay, so no stations were 'skipped' by choice, but I can appreciate that this would have been frustrating for you. To raise a formal complaint for investigation, please fill in our complaints form at railhelp.co.uk/gwr/make-a-com…. The customer support team will be in touch as soon as they can - Gordon

@GWRHelp 1. Timetables are fixed obligations Train operators are expected to stop at all stations listed in the timetable for that service. Skipping stops would leave passengers stranded or disrupt planned connections so why now is this common ?

Hi Martin. I’m very sorry to hear about the repeated delays you’ve been experiencing on your journeys to London. I completely understand how frustrating and disruptive this must be, especially when you rely on the train for business travel. We continually review its timetable and service offerings. At present, there is no confirmed date for the reinstatement of a direct Newquay to London service. However, customer demand and feedback like yours play an important role in these decisions, and your comments will be shared with the relevant teams. In the meantime, we are working to improve reliability across the network and minimise disruption wherever possible. We appreciate your patience and understand the impact this has on your travel planning. - Cece

@Newquay_Airport @CornwallCouncil @GWRHelp @ruthpwasb another week on GWR to London. Delayed every week. Any news on the Newquay to London service being reinstated? There is no certainty for business travel to London from Cornwall when there is only the train to rely on.

@RogerBearpark Hello there. I' m sorry you're having issues making a booking Roger. Please try starting a new session and clearing your browsers cookies/cache files and trying again. - Matt

@GWRHelp So frustrating trying to book tickets and continuing to get the same error message whilst, somehow, availability reduces

@streetpa Hi there. Really sorry to hear this has been your experience on this line. I appreciate that it can be frustrating if a service is delayed or cancelled. I will record your feedback on this. - Cece

Why are GWR services on the North Downs line so unreliable? Does anyone actually care? Unreliability has major knock on effects for customers and the economy. Go visit Japan and see how it should be done. @GWRHelp

Hello there. I'm sorry about these issues you are facing this morning. The good service message means most trains across the GWR network are running on time at the moment. Please remember, if you arrive at your destination 15 minutes or more later than planned, you can claim compensation at delayrepay.gwr.com - Matt

@GWRHelp @railandroad how can there be a good service when trains are cancelled and not stopping at stations due to congestion

@KernowChris Okay, I'm sorry to hear this. Our GWR Rewards team can be contacted via web form at rewards.gwr.com. If you fill in the form, they will be in touch as soon as they can - Gordon

@GWRHelp No the 10pct is every time confirmed in renewal, that code isn’t showing.

@GWRHelp Where has the 10pct off food and drink code gone? Not showing on the rewards should be according to the renewal EM?

@oliver_davis Hi Oliver, thanks for your message. We would not be installing Starlink on our trains as we are trialling different technology used in Formula 1 cars to significantly boost the onboard wifi speeds. More information can be found at bbc.co.uk/news/articles/… - Gordon

@GWRHelp I see you’re running a survey on your WiFi service, which all of us regular commuters struggle with. What’s stopping you installing @Starlink?