GWR

Hi there, thank you for letting us know. This service is a Transport for Wales service so I am therefore unable to contact the train to let them know. Transport for Wales can be contacted on WhatsApp at 07790 952 507 (07:00 - 20:00 on Monday to Friday, 08:00 - 20:00 on Saturday and 11:00 - 20:00 on Sunday). - Emma

@GWRHelp abusive guy in front coach of 1940 Cdf - Swa - right now - has abused your 1st class host after sh asked to see his ticket - I haw text BTP

@darrendenzel x.com/messages/compo… here you go, this should allow you to send us a DM - Emma

@GWRHelp I dont seem to be able to send you DMs.

@GWRHelp why did the last train from Exmouth not stop at Newcourt, like it is scheduled?

@darrendenzel Hi there Darren, please could you DM us with the full journey information so that I can look further in to this for you? Thanks - Emma

@GWRHelp It was the 18.40 from Topsham

@Murphster79 Hi there, I am so sorry to hear this. This is a Transport for Wales service so you would need to contact them for this. You can contact them here on WhatsApp at 07790 952 507 (07:00 - 20:00 on Monday to Friday, 08:00 - 20:00 on Saturday and 11:00 - 20:00 on Sunday). - Emma

@GWRHelp hello at Abergavenny and team to Newport is cancelled - no information or advice and told it will be 4 hours before we get a train what’s happening?

@lbs5357 Hi there, thank you for your message, I have notified the station to let them aware of this . Thank you for bringing it to our attention - Emma

@GWRHelp Hi, are you aware that both ticket machines seem to be out of service at your Dorking Deepdene station (DPD) Day 2 that I am aware of. Lots of cheesed off customers coming here today (DKG) just been verbally abused by one. Happy days!

@StaatzVicki This service has been delayed by a fault with the signalling system earlier on this train's journey, meaning it arrived late into Paddington. I'm sorry for the delays today. - Matt

@GWRHelp Why’s the 4.30 now delayed ?!?!?

@GWRHelp 16:00 from Paddington to BTM is showing delayed - what’s going on?

Hello there. We try to make sure we have the right train for the service but sometimes there are times where trains develop a fault. We aim to provide a replacement train with the same number of carriages, but this isn't always possible. We would rather use a train with fewer carriages than cancel the service completely, but we do appreciate how frustrating this is. I'm sorry to hear you haven't had the full First Class experience on board your service. Please submit this form at railhelp.co.uk/gwr/make-a-com… and the team will be in touch. Please make sure to include your mobile number and images of your tickets. - Matt

@GWRHelp how come the 16:13 from Bath to Paddington only has 5 carriages and will I get any money back for the fact I paid first class, now have no seat reservation, and there's people with standard tickets sitting in the carriage saying it has been declassed?

@bathjay78 Hi there, thank you for your message. Please could I have your smartcard number so that I can raise this with the PAYG/Contactless team for you? Thank you - Emma

@GWRHelp My Bristol PAYG smartcard seems to be dead after whatever changes you’ve made recently. I thought I did what your email told me to do in advance of the change . How do I fix it?

@bathjay78 Hi there, thank you for your message. Please can you DM us so that we can look in to this for you? Thanks - Emma

@DavidFnFoster Thank you for letting us know Dave. - Matt

@DavidFnFoster Hello there. Yes, of course. I'll pass this on for you. - Matt

@KensalRider Hi there, I am sorry to hear that. Please make sure to reset your password before trying to sign in, and this should work - Rose

@GWRHelp Your website is not working when I try to sign in...I've tried many times. I'm trying to book a ticket.

@JosieCSapien I'm sorry you're having these issues. Please call our Web Support Team on 03457 000 125, then option 3 and the team can help. They are open from 6am until 11pm all week. - Matt

@GWRHelp Same problem, and can’t reset my password as the app and website are not recognising my email as valid anymore

@GWRHelp have you made changes to your login? I can’t login because the error is “please enter a valid email address”. My email address is valid and the one I have always used. And tickets saved in the Apple wallet don’t show seat reservations

@JosieCSapien That's no problem. Any tickets or bookings will be stored in your account. - Matt

@GWRHelp I get the same issue on the web login and am struggling with signal at the station now - wasn’t expecting to be logged out. Will try but as it’s a web issue too I’m not sure it’ll help

⚠ Travel Update - 21/03 ⚠ Due to a points failure between Par and Newquay the line is blocked. Train services running to and from these stations have been cancelled. Disruption is expected until 14:30 Check your journey at gwr.com/check and follow us for updates.

@LeonDuke Hi there, I am sorry to hear that. If you would like us to look into your claim for you, please send us DM with your claim reference and we can do so - Rose

@GWRHelp Disgrace of a company! Missed the game having to return home due to your inability to complete a journey! Out of pocket my £70 game ticket, £20 parking fee and you offer me a refund of 23p?! Worst rail company in Europe by a distance!

@tankhead666 Hello there. I'm sorry to hear that. If you have a reservation and can't sit down, compensation is available here: railhelp.co.uk/gwr/make-a-com…. Please include photos of your ticket and reservation, as well as details of which stations you had to stand between. - Matt

@GWRHelp On 10.13 Bath to Paddington. Reduced carriages, everyone cramped and standing, no seat reservations, people with 1st class tickets have wasted their money because it’s been declassified. 5 cars rather than 9!! Shocking. How can I get a refund?