GWR

@Aaliyah64093719 Hi, I can see the 16:04 service from Bristol to Keynsham will be running as a delayed service. I do apologise for this. If you arrive at your destination 15 minutes or more later than planned, you can claim compensation at delayrepay.gwr.com - Ava

@GWRHelp Is the 16:11 still running just seen it’s still at Gloucester

@GWRHelp hi, is there going to be any stopping orders to stop at Keynsham? I’m coming back from Swindon on the delayed 15:25 and everything is cancelled to there unless you can get a hold on the 16:11 from temple meads? Thank you

Hello there, thank you for getting in touch. I am sorry to hear this. This train has been stopped outside Gloucester due to a broken down train just outside of Gloucester. I understand how frustrating this can be, and do apologise for this. CrossCountry's maintenance team have been working with the train crew to try and resolve the issue as soon as possible. It looks like this service is on the move now. If you arrive at your destination 15 minutes or more later than planned, you can claim compensation at delayrepay.gwr.com - Rose

@GWRHelp absolutely appalling I’m on the Carmarthen train from Paddington trying to get to Newport. Train before it was cancelled and the one departed at 13:05 has been stuck trying to get into Gloucester for an hour. Apologies aren’t enough this is absolutely ridiculous

@LucyProxxyfox Hi Lucy, if you have used your ticket, you can claim compensation through the Delay Repay scheme by completing the web form at delayrepay.gwr.com. I'm sorry to hear of the issues you've faced today - Gordon

@nationalrailenq @GWRHelp I've only been able yo travel to Exeter no further because of these cancellations I think you should refund the tickets I've had go buy in buses @GWRHelp

@GWRHelp your staff at Dawlish Warren are amazing train cancelled next one not due for an hour staff say just jump on this one and catch a train from Dawlish @nationalrailenq says you have to wait an hour you cant walk to Dawlish and get another train incorrect information

@arghans Good Afternoon, I am sorry to hear about the disruption to your travel today. I can see there is a service due at 15:37 from Teignmouth to Dawlish that is expected to run. Please let me know if there is anything else I can help you with today. - Avva

Wonder how much money Teignmouth and Dawlish have lost today. Next two trains cancelled with no idea if the third will turn up. @GWRHelp

@teamhill888 Hi Lee, I can see there is a fault with the signalling system in the area which is delaying services. Apologies for this. The Manchester service is operated by CrossCountry, please do contact them for more information. -Julia

@GWRHelp any ideas what on earth is going on at Cheltenham Trains delayed no updates from staff and trains just sat at platform 2….. when is the delayed service from Manchester going to arrive/depart

@DoctorBamber Hi there, I am sorry to hear this. This service has been cancelled because of a road vehicle colliding with a bridge earlier today. Please do speak with staff at the station who can assist. -Julia

@GWRHelp how about some info to people waiting in the heat for the 14.18 Westbury to Swindon? Board at melksham only went from “on time” to “delayed” 5 minutes before it was due. Many unhappy customers waiting at melksham station for this train and with zero information or help

@joesheard I understand that, but the train will be running on a relief line, rather than the now-restricted mainline - Gordon

@GWRHelp but that same train is carrying on, through Slough, Maidenhead and Twyford to get to Reading? I'd understand if the train was totally cancelled, but this just seems odd

@GWRHelp direct trains from Paddington to Maidenhead are flagging as cancelled, but the trains themselves seem to be running beyond (e.g. to Reading?). There's no clarification as to why this is, could you help? No incidents are noted

@weejoaniejones Sorry to hear this JoJo. If you'd like to send in a complaint please fill in our complaints form at railhelp.co.uk/gwr/make-a-com…. The customer support team will be in touch as soon as they can. -Julia

@GWRHelp Absolutely unbearable journey to Bristol Temple Meads today, train crowded and no air conditioning, Absolutely disgusting

✅ Travel Update - 26/05 ✅ Following a road vehicle colliding with a bridge at Freshford all lines have now reopened. Train services between Bath Spa and Westbury are returning to normal. Disruption is expected until 14:00 Check your journey at gwr.com/check and follow us for updates.

@LucyProxxyfox Hi Lucy, I am sorry to hear this. I can see there was a 13:29 Dawlish Warren- Exeter St Davids service that has run to allow you to connect to take a service to London Paddington. Earlier services were cancelled due to a fault onboard. -Julia

@nationalrailenq @GWRHelp Im getting annoyed now I left at 9am and I've had non stop cancellations and now my next train has been cancelled its nearly 1330 now?? Someone please explain the issues pls

@mikehatfield Hi Mike, I will feed this back to the relevant team, but I will note that, if you search for the journey, you should see a disruption notice against services for the rest of the day - Gordon

@GWRHelp @joesheard Sorry to jump in here, but why the heck isn’t that information being conveyed in the Network Status of the app?? I shouldn’t have to search random twitter threads to figure out how to get home!

@xx_harryd_xx Hi Harry, I'm sorry to hear this, but thank you for raising it here. I have passed this on to our Control team, and would ask that you speak with the staff on the train if possible - Gordon

✨Bringing some light to your life✨ 🪟Our 5 day programme of engineering work from Fareham and Havant to Portsmouth is well underway, and we're cleaning the windows at Portsmouth & Southsea to improve experience for passengers at the station Click the link to find out more about our work networkrail.co.uk/our-work/our-r…

I'm sorry to hear that. It was to see what the cause of this disruption was and to suggest possible alternatives. If you wish to research this yourself, I can only suggest applying for delay repay once you have reached your destination. If you arrive at your destination 15 minutes or more later than planned, you can claim compensation at delayrepay.gwr.com - Steve

@GWRHelp Don’t bother to investigate- I found the information online for myself. What I want to know is as I’m having to now change to swt service for part of my journey will I get this refunded? I chose the travel times I did as I needed to be back for an important appointment

@GWRHelp I have had dreadful service on your network today. No information, sent to trains that weren’t going where they needed to and now having to pay more money to get home. I know things happen but the lack of of customer care is awful on a very hot day

I was replying to your post, so I have not seen this other post you are referring to I'm afraid. However, I have answered your question in my previous reply to you. The same answer I provided is also in the tweet you have linked. There are speed restrictions in place due to high track temperatures, and there are also signalling issues in some areas - John

@GWRHelp @justbriohny The details are in her photo. Or just look at your own web site! Every westbound train out of Paddington appears to be cancelled. What’s going on??

Lots of @GWRHelp trains cancelled this morning - I have been told it’s because the tracks are too hot! 🥵 ☀️ Announcement says there are speed restrictions in place due to high track temperatures…

@julietengland Hi Juliet, the team at Reading unfortunately haven't had your Railcard handed in. Sorry about that, I hope it shows up for you soon. -Julia

@GWRHelp Thanks - probably isn't but just on the off-chance. I am also still looking at home. It's just a bit frustrating. Thanks again , Juliet

@GWRHelp Hi is there any way of knowing whether my disabled railcard has beeen handed in at Reading station without me having to go there in person, please? Many thanks. Best, Juliet

@mikehatfield I didn't say what the incident was, what incident are you referring to please? Trains are delayed on that line for multiple reason, most related to the weather. There are signalling issues, and speed restrictions due to high track temperature - John

@GWRHelp Thanks for the reply but that incident doesn’t look relevant to all the cancellations between Paddington and Maidenhead..?

@GWRHelp Hello. Could you please clarify what that status is with the PAD-MAI trains this afternoon? Are tickets valid on the Lizzy line?