GWR

@southrunner24 The railcard will be the issue, as these discounts don't stack. Please remove this and try the booking again - Steve

@GWRHelp I've done that. It's now telling me that my codes aren't applicable for the given search criteria?

@GWRHelp I've just signed up for GWR rewards and trying to redeem the 40% off. There's a pin and voucher number I need to enter. I've copied and pasted both and neither of them are being accepted?

Sorry to hear that you're having issues with the GWR Rewards system. Please answer the following so we can assist further: - Have you waited 24 hours after receiving your welcome email before trying to use the code? - Are you logging in with the correct email address that is registered to GWR Rewards? - Are you booking two Advance Single tickets that make up a return journey under the same booking? - Are you booking GWR services only, between two GWR calling points? - Are you applying a railcard to your booking? - Steve

@HarryPearc28251 Hello there! Please visit gwr.com/check to check service times and see live updates, thank you. - Matt

@GWRHelp Hi. I’m planning to travel from Penzance to St Austell today at around 20:00. Please can you tell me what time trains there are for this route? Thanks.

Pins should be in your account (gwr.com/myaccount/rewa…) and you will need to copy the pin from here and enter it into the box. Promo codes are to be added at the ‘Search’ portion of their booking, so when you input the journey details there is a small ‘have a promo code’ prompt at the bottom left hand side where you will click to enter their code and pin (NOT the evoucher box on checkout) - Steve

@GWRHelp It says on your FAQ to add my code in the promo code box when ordering tickets. There isn't one anywhere?

@josephpoots You're welcome Joseph. I hope you have a good day - Steve

@GWRHelp never knew this thanks for the information have to admit i dont use your services i will remember this for future

Standing room only on @GWRHelp to London from Par in Cornwall. £80 for a one way ticket, and they can’t even supply a seat.

Many train tickets are flexible, allowing customers greater choice. This does mean, however, that some services can become unexpectedly busy. We do all we can to ensure the busiest known services have a greater capacity and we use all available carriages where possible. We highly recommend that seats be reserved before your journey. I will relay your feedback to the team - Steve

@GWRHelp @WestminsterWAG Should not have to reserve a seat- it’s disgraceful how oversold trains are

Good afternoon Joseph. I'm sorry to hear that. Many train tickets are flexible, allowing customers greater choice. This does mean, however, that some services can become unexpectedly busy. We do all we can to ensure the busiest known services have a greater capacity and we use all available carriages where possible. If you have a reservation and can't sit down, compensation is available here: railhelp.co.uk/gwr/make-a-com…. Please include photos of your ticket and reservation, as well as details of which stations you had to stand between - Steve

@sassycassyL @WestminsterWAG @GWRHelp to be fair i have had reserved seats for a train the train has been so packed you cannot get anywhere near the carriage your standing by the door

⚠ Travel Update - 04/05 ⚠ Due to trespassers on the railway between Reading and Basingstoke all lines are blocked. Train services running to and from these stations may be cancelled or delayed. Disruption is expected until 16:00 Check your journey at gwr.com/check and follow us for updates.

Good afternoon. Many train tickets are flexible, allowing customers greater choice. This does mean, however, that some services can become unexpectedly busy. We do all we can to ensure the busiest known services have a greater capacity and we use all available carriages where possible. If you have a reservation and can't sit down, compensation is available here: railhelp.co.uk/gwr/make-a-com…. Please include photos of your ticket and reservation, as well as details of which stations you had to stand between - Steve

@albieamankona @gwrsupport_ You tagged a scam account FYI. The only real GWR account is @GWRHelp

Why don’t @gwrsupport_ declassify trains when they are packed. I am currently on a train from London to Charlbury with too few coaches, everyone is standing like we are on the tube, I am dying for the loo but the one nearest to me is out of order and I can’t get to the next one as it’s too busy. Passengers sitting on the floor in the aisles it is chaos.

Good afternoon. Many train tickets are flexible, allowing customers greater choice. This does mean, however, that some services can become unexpectedly busy. We do all we can to ensure the busiest known services have a greater capacity and we use all available carriages where possible. If you have a reservation and can't sit down, compensation is available here: railhelp.co.uk/gwr/make-a-com…. Please include photos of your ticket and reservation, as well as details of which stations you had to stand between - Steve

The safety of our colleagues and customers is our main priority and we won't run a train we feel is unsafe. Our trains are designed to safely accommodate standing passengers. If you have a reservation and can't sit down, compensation is available here: railhelp.co.uk/gwr/make-a-com…. Please include photos of your ticket and reservation, as well as details of which stations you had to stand between. To raise a formal complaint for investigation, please fill in our complaints form at railhelp.co.uk/gwr/make-a-com…. The customer support team will be in touch as soon as they can - Rose

@GWRHelp This train a very over loaded. Worse that Indian trains. Your a shameful organisation. Don't deserve your license. How is a refund possible and complaint

@GWRHelp terrible no seat service, sold tickets in advance and run 5 carriages not more. People stood in toilets, disabled areas and my reserved seat was taken, can't take it due to a software issue!! The worst train company. £96 to stand for two hours no care for disabled

Hi there, I am sorry to hear that. I understand how frustrating this must be. Many train tickets are flexible, allowing customers greater choice. This does mean, however, that some services can become unexpectedly busy. We do all we can to ensure the busiest known services have a greater capacity and we use all available carriages where possible. If you have a reservation and can't sit down, compensation is available here: railhelp.co.uk/gwr/make-a-com…. Please include photos of your ticket and reservation, as well as details of which stations you had to stand between - Rose

@GWRHelp Just boarded the 14.31 from Newport to Paddington to find it very crowded, standing throughout the carriages’ aisles. Our seat bookings unusable today due to your software problem. No mention at the station, or suggestion we catch the earlier train. Any info here?

I see, thank you. Many train tickets are flexible, allowing customers greater choice. This does mean, however, that some services are susceptible to an increased number of passengers than usual, especially during bank holiday weekends. We do all we can to ensure the busiest known services have a greater capacity and we use all available carriages where possible. I would hope that spaces may become available as you draw closer to your destination. If you let me know which service you are travelling on, I can try speaking to the train manager to see if some carriages are quieter than others and get them to inform customers if this is the case. - Noah

@GWRHelp I had a reservation for later but had to go back early

@CSEW79 Good morning, please could you DM us so that we can help you? Thank you - Emma x.com/messages/compo…

@GWRHelp any chance of a bike space on the 12:29 from pershore to reading today? Or answer the phone?

⚠️ Severn Tunnel upgrades ⚠️ 📅 Saturday 23 May to Monday 8 June ℹ️ To find out more, go to gwr.com/Upgrade

@yorkshireladtv Hello there. Speed and connectivity are dependent on the mobile signal in the area as well as the number of users at a time, but our WiFi Helpdesk can help get you online. Please email all details to GWR-OTS@nomadrail.com or call 0330 088 1275 - Rose

@GWRHelp I would love to tell you, but the WiFi is down on the delayed 0820 departure ex Westbury to Paignton... but, the 2 coke cans and piece of string provided by the at seat buffet service is working well. #silverlining

@neerajjain115 Hi there, thanks for getting in touch. Sorry to hear that. You can email our recruitment team on GWRRecruitment@gwr.com and they may be able to help further. - Noah

@GWR @GWRHelp URGENT TECHNICAL GLITCH: Priority Applicant. Hi Team, looks like there is a glitch on your website. I used the Save and Complete Later option for evidence, and it locked my application#260222204153yptp. Getting red error with no detail. Could you kindly unlock me?