interactive Help

@Stemis3 Hi Steve, I do apologise for the delay with this matter. Can I ask for you to direct message me any details you have. Kind regards, Ryan

@interactiveHelp Do Interactive Investor actually ever read secure messages, because my trading in my partner's account remains suspended, pending receipt of proof of source of funds, despite it being sent now over 8 days ago !!

@speed_whisky Hi, unfortunately we cannot comment on other providers and what they offer. Kind regards, Jess

@interactiveHelp So how is it that they can be traded on AJ Bell or Charles Stanley?

@speed_whisky Hi, due to TIR being classed as a PRIIP (Packaged Retail & Insurance based Investment Product), we have a duty to provide the regulatory documents before we can trade this. TIR do not produce or issue these documents, therefore we cannot enable for trading. Kind regards, Jess

@interactiveHelp Here’s a crazy thought. I mean call me mad but, could someone at ii perhaps pick up a phone and be proactive? Madness I know……

@speed_whisky Hi, we rely on the investment provider to supply us with the KIID document to enable this for trading. As we have not received this, we are unable to enable for trading in line with regulations. I apologise for the inconvenience. Kind regards, Jess

@interactiveHelp Your competitors must have it eg) AJ Bell. Why don’t you?

@KernowChris Hi Christopher, thank you for providing your views about withdrawals. I can have this raised as feedback as we are always looking to improve our service. If you could please send us a direct message with your account number, we can get this raised for you. Kind regards, Jess

@interactiveHelp Instant Bank Payment good, now get it working the other way around using faster payments. It was 'promised' to me by Amex when they owned the platform when FP was introduced. The 24 hour turnround is inconvenient. And please dont say Chaps. Instant Withdrawal.

@KernowChris Hi Christopher, that's good to hear. If you do have any further issues don't hesitate to give us a call on 0345 607 6001. Kind regards, Ryan

@interactiveHelp Sorted by phone.

@interactiveHelp Any problems actioning inter account transfers today, my regular ISA-INV transfer hasn’t happened. Checked a few seconds ago.

@rs0699 Hi, I’ve sent you a DM regarding this. Kind regards, Alex

@KernowChris Hi Christopher, I’ve sent you a DM regarding this. Kind regards, Alex

@interactiveHelp Annoying, put a limit order in for a £3000 sale. Executed but you’ve sold one unit fewer than you should and not raised the full amount. Software needs fixing.

@Lee_Trades @Bobby_Maina Thank you for your tweet, I will look into this with our IT team. Kind regards, Gursh

@Bobby_Maina @interactiveHelp Yea completely random sometimes, ever since new website implemented. Come on ii sort it out been many months now.

Anyone else still getting a bug from interactive investor that logs you out randomly pre 15 minute timer? @interactiveHelp

@mozEIGHT @ii_couk Hi, I have sent you a DM and look forward to hearing from you. Kind regards, Gursh

@ii_couk CRASHED AGAIN.... very very poor service and costing me and thousands like me money ,,,,,

@HHBarn Hi, I would like to offer our sincerest apologies, we are facing some technical issues and are aiming to get this resolved as soon as possible. If you would like to trade please give us a call on 0345 607 6001. Thank you for your continued patience with this matter. Thanks, Gursh

@interactiveHelp anyone else having issues logging onto the platform this morning

@Chris_M_Gilbert @ii_couk Hi, I would like to offer our sincerest apologies, we are facing some technical issues and are aiming to get this resolved as soon as possible. Thank you for your continued patience with this matter. Thanks, Gursh

@ii_couk unable to add funds to my ISA using a card. Saying an error has occurred. Any ideas when this will be fixed? Thanks.

@allan_burns @ii_couk Hi, I would like to offer our sincerest apologies, we are facing some technical issues and are aiming to get this resolved as soon as possible. If you would like to trade please give us a call on 0345 607 6001. Thank you for your continued patience with this matter. Thanks, Gursh

@ii_couk I'm I'm unable to log in to my account today, both mobile and online. is there a problem with services? Thanks

@chrismatth42 @ii_couk Hi, I would like to offer our sincerest apologies, we are facing some technical issues and are aiming to get this resolved as soon as possible. If you would like to trade please give us a call on 0345 607 6001. Thank you for your continued patience with this matter. Thanks, Gursh

@ii_couk is your site down unable to login?

@TopTradersADVFN @ii_couk Hi, I would like to offer our sincerest apologies, we are facing some technical issues and are aiming to get this resolved as soon as possible. If you would like to trade please give us a call on 0345 607 6001. Thank you for your continued patience with this matter. Thanks, Gursh

@ii_couk Your site is down. Unable to login.

@KhudezaBegum @mozEIGHT @ii_couk Hi, I would like to offer our sincerest apologies, we are facing some technical issues and are aiming to get this resolved as soon as possible. If you would like to trade please give us a call on 0345 607 6001. Thank you for your continued patience with this matter. Thanks, Gursh

@interactiveHelp @mozEIGHT @ii_couk I have the same issue, it just logged me out and now the site is down.

@ii_couk looks like your website is down nice and early today.... please fix this asap!!!

@mozEIGHT @ii_couk Hi, I would like to offer our sincerest apologies, we are facing some technical issues and are aiming to get this resolved as soon as possible. If you would like to trade please give us a call on 0345 607 6001. Thank you for your continued patience with this matter. Thanks, Gursh

@ii_couk the market is tough enough without having to run the risk of not accessing your trading account !!! "Sorry, we are currently unable to process this request This issue has been reported to our technical team to investigate."