Valknir

@JagexHelpFrost @JagexSupport This is STILL not fixed. Paid on credit 7/10/2021, gone off my bank account 11/10 and besides a generic 'have you checked your paypal balance' reply email, i had no response from the magnificent customer support team (as been claimed on the paypal reporting page)!

@valknir @JagexSupport I'll pass the information about the email address back to Jagex.

@JagexSupport Ive got billing issues and seems like i cannot contact support anywhere else! Even the msg on Paypal, saying i should email billingsupport@jagex.com, doesnt work. I litteraly got an email back saying the email address cannot be found...

@JagexHelpFrost @JagexSupport By the way: this is the message you get when trying to dispute via PayPal... The email address doesn't work. I have submitted the form now, we'll see whats next i guess

@valknir @JagexSupport Try using a different web browser to submit the form.

@JagexHelpFrost @JagexSupport I did that, but it kept returning back to an empty form instead of submitting it. I also checked first with PayPal and it is like always just paid like usual. Same with the bank account its linked to, money off my account and sent to jagex.

@valknir @JagexSupport See this page for advice: support.runescape.com/hc/en-gb/artic… Check with PayPal first via the button that form to see if there are any issues on their end. If not, use the "we may be able to help" link to contact Jagex.

@JagexHelpFrost @JagexSupport I was credited money trough PayPal (and has gone off my bank account) for membership last Thursday but didn't get membership added on my osrs account. I can send transaction ID etc trough a dm is wanted

@valknir @JagexSupport Hi Valknir. Support is via tickets raised on the Runescape support website. If you give a rough idea of the issue (no private details) one of the Helpers can advise you on your next steps.

@thodriessen @miniterror1 @thomhjt @Antratek Nee, punt is dat er eerst 3x delay was en dan kansloos in de queue. Beetje gefrustreerd hierdoor

@miniterror1 @thomhjt @valknir @Antratek Denk dat het uur dat je erop zat niet echt uit maakt toch? Kreeg je niet een random nummertje

@Andries8 deze week weer top! Let's go! @willy_radio #staalhard

@Andries8 Meer van zulks! Van een beetje Terror is nog nooit iemand dood gegaan

@Andries8 amai godverdomme ja! Dit is een nieuwe wekelijkse afspraak!

@Andries8 Let's go! klaar voor staalhard!

@ProSyndicate Tell everyone to sub to @mintmadcow on youtube so he has to get an osrs tattoo! (100k subs by 2021, hes on 75k atm).

If there was one thing I could do to help you? What would it be? Be realistic with your responses, but hey ho let’s see where this will go!

@JagexSupport @JagexAsh Its getting really annoying now!

@JagexSupport @JagexSupport yeah im pretty sure i can remember my maxed account login credentials, since its been the same username for the past 16 years. it also doesnt say wrong credentials but too many attempts!!!!!!

@valknir Hello, please make sure that you are using the correct credentials jgx.game/FindAccount If you are still not able to access the account, please follow the steps here jgx.game/CantLogin ~Mod_Ar

@JagexSupport I heard you guys can change account login names, how can i apply for this? Been 2 full days unable to login now aswel. Cheers

@JagexSupport @JagexSupport i read that people with this login issue were having their login name changed (obviously not ingame name). Im getting pretty frustrated not being able to log on.

@valknir Hello, the display name is not necessarily the same as the login name. The display name can be changed, but the login name cannot. To know more about names jgx.game/Names ~Mod_Ar

@JagexSupport Im getting too many login attempts again. Other account on the same computer has no issues. Are you guys sure this isnt someone trying to brute force into my account? I'd realy would like to keep my maxed account and bank

@JagexSupport because i hadnt tried logging in before that point (was offline for about 2 hours)

@JagexSupport So this is a bug and not someone trying to bruteforce my account?

@JagexSupport i cant log in, keeps saying too many login attempts. I wanted to change my password because of this and turns out caps or symbols arent allowed??? Thats a proper joke...