Jagex Support

This account no longer provides support due to the recent introduction of our Live Chat service. You can get support via our new chat assistant 'Scaper' and Live Chat with a J-Mod, which can be found on our support site here: jgx.game/Support.

The countdown timer for today's maintenance is now live. All game worlds will be taken offline at 11am UTC for approximately ~30 minutes. Get the latest information on our Game Status page: osrs.game/Game-Status

@JayAllen135379 Hey there! If you haven't already, please directly reach out to us through here so we can take a look: support.runescape.com/hc/en-gb/reque… ~ Lyra

@JagexSupport hello, I need some help with my account, and have a few questions

@IGDankvdub Hey there! If you haven't already, please submit a ban appeal through our new process so we can look into this: jgx.game/OffenceAppeal  ~ Lyra

@JagexSupport why does my account clearly state it see no third party usage aka microing but appeal denied? theres clearly a mistake you wont change?

@WaveyX43348 Hey there! If you haven't already, please head here to learn all about ban appeals and how you can submit one: jgx.game/OffenceAppeal ~ Lyra

@JagexSupport Looking to get some help with my issue, any eta on when that could be?

@WeDidntRWT @JagexAsh @JagexAyiza @JagexHelpL0ne @JagexTyran @JagexWest Hey there. We are sorry about the delay as we are experiencing an influx on the ticket numbers. We will reply back to your ticket as soon as possible. Thank you for your patience. ~Frenzy

@JagexAsh @JagexSupport @JagexAyiza @JagexHelpL0ne @JagexTyran @JagexWest so am i ever going to help a follow up email after this? its been since the 25th!

@le_quandale Hey again, I can see that your ticket is currently open. One of my colleagues will get back to you as soon as they can. Thank you for your patience! ~ Lyra

@JagexSupport Hello, I am trying to log on but I keep getting an error that says “Your jagex account has been disabled” every time I try to log on. Please help

@SeriousMan6767 Hey there, thanks for sharing your feedback with us! We will make sure to pass it to the rest of the team so it can be taken into consideration for future game updates. We also encourage you to share more with the rest of the community on our RuneScape - ...

@JagexSupport will you guys ever let us log into rs3 and osrs at the same time from the same account? The infrastructure of the account system is not set up to accommodate that, but it’s still doable to rework is it not? Can we try a poll to see if players need it?

@hqcomputer47 @RuneScape @JagexAsh Hey there! If you haven't already, please directly reach out to us through here so we can take a look: support.runescape.com/hc/en-gb/reque… ~ Lyra

@RuneScape @JagexAsh @JagexSupport My account has been hijacked/server wipe? that after returning 15 years+ my name is gold3242? wtf? where is my account?

@le_quandale Hey there! If you haven't already, please directly reach out to us through here so we can take a look: support.runescape.com/hc/en-gb/reque… ~ Lyra

@SeanLew1s Hey there, thanks for bringing this to our attention! If you believe you've encountered a bug in-game, please report it through here so our team can take a look: jgx.game/Bug ~ Lyra

@JagexSupport #OSRS Outside of Shayzien West gate, is a rock that is missing textures. turned off the HD plugin, and it is still missing textures. Near Fairy Ring DJR

@Radec9 Hey there, I'm glad to hear you got your account back! Please head here to learn about our stance on lost items and if you can submit a claim: jgx.game/LostItems ~ Lyra

@FreddyKrug50899 Hey there! Your ticket is still open, don't worry! Our agents will respond to your request as soon as possible! Thank you for the patience! ~ Toulouse

@JagexSupport Hi @JagexSupport, Requesting a manual specialist review. The incident: isolated Rule 12 violation directly following a documented Rule 1 glitch/scam. I am fully transparent and accept a wealth wipe for account reinstatement. Ticket ID: [#6180743]. Thanks!

@kegocebo @JagexHelpSamo Hello there! We've been a lot busier than usual in the recent days due to the holiday season, but I can assure you that our agents are working hard and will address your issue as soon as possible! Thank you for your patience! ~ Toulouse

@JagexSupport @JagexSupport @JagexHelpSamo wish u a nice day Appeal an office#6168831 Can u please check that iam waiting more then 10 days fornow no response do you know how long would take this?

@want2kms Hey there! We currently have an increased number of ban appeals so that also increases the response times. We will make sure that you receive a response as soon as possible! Thank you for your patience! ~Srze

@JagexSupport do y'all even reply to anything atp

@handi_ahmad Hey there! In case the provided links don't resolve the issue, please contact us here: jgx.game/ContactUs so we can investigate the issue further. Thank you. ~Srze

@JagexSupport For several days now, my friends and I have been experiencing issues such as high ping rates, sometimes even disconnecting. Initially, it was just my personal connection, but I spoke to friends in different cities who also experienced the same thing,

@GoatLG Hey there! Please keep an eye out on our News section of the RuneScape website - #news" target="_blank" rel="nofollow noopener">runescape.com/community#news - for any future updates regarding this! ~Ninaya

@JagexSupport is there going to be a 25 year anniversary cape?

@handi_ahmad Hey there! It seems like you're facing connectivity issues in RuneScape. In that regard, please check up on the following links for more info & possible troubleshooting steps that may help solve your issue! jgx.game/ConnectHelp & jgx.game/Connectivity Cheers ~Yago

@tabbyOSRS @Jagex Hey there! It would be best if you directly reached out to us through this link so we can assist you further: support.runescape.com/hc/en-gb/reque… Happy new year! ~Yago

WHERE IS MY YEAR IN OSRS @JagexSupport @Jagex

@ErikPaulson4 Hey there, thx for reaching out! At the moment we are receiving high volumes of support requests, but please know that we are doing our best to reply to all our players as soon as possible! Thx for your understanding! ~Yago

@JagexSupport I have a ticket submitted for an issue I encountered with the mobile app for #osrs could someone please reach out to me. A glitch or lag out ruined my one Defence pure account.