Brian Pratts
663 posts














Just wanna shout some praise & appreciation to Sherri @united #KeyWest ; sweet as pie, adept at conflict & problem resolution, as well as reaching out to a customer in distress…big thanks ! & listen to Sherry Darlin by @springsteen !!

@united Please recognize Ken, Lead Customer Service Agent at Savannah airport. April 19th UA 1330 flight after landing I drop some cards and inadvertently left my license behind on plane. Within 20 minutes from exit of plane, Ken called my cell, and walked it over to me. Thanks.


Hey @united !! Left my laptop on my flight to Savannah in my seat back pocket Sunday night. They found it and had it at the ticket counter today. Big thanks to the crew here. Everyone was super friendly and helpful. Very much appreciated















Crossed 1 Million Miles today on @united: a gate announcement, picture, gift, signed card from the air crew on UAL621 Detroit-Denver, a visit and congratulations from the Captain (which felt like that moment in “Up in the Air” with Clooney and Sam Eliot! Thank you!












