United Airlines

Lightning-fast @Starlink Wi-Fi is now on board our first mainline aircraft. 🛰️ Stay connected from gate to gate on allllll your devices just like you’re at home. That means live streaming, live sports, live gaming, even live watching your pet cam. 😉 Starlink Wi-Fi is already available on more than half of our regional fleet, and it’s rolling out on more planes every day. Free for MileagePlus members.

@_arrogantgay We're sorry if you didn't arrive with your luggage. When you have a moment, please send us a DM with your bag tag number so we can take a closer look. twitter.com/messages/compo…

This is ridiculous @united . Why am I waiting 3 days for my luggage.

@TheKrisKoenen We're sorry to learn about your bag. When you have a moment, please send us a DM with your bag tag number; we'd like to look into this for you. twitter.com/messages/compo…

Honestly it's impressive when an airline loses you bag twice in 4 days... Thanks @united !

@MCanaday9 We’re glad to have helped, and we’re hoping he’s reunited with those brackets soon. All the best! twitter.com/messages/compo…

@united Appreciate it!!!

Yo @united my son left his @SportingKC binder that had our @NCAA brackets in them! It was the only one he filled out. How can I go about trying to get that back 🤞🏼? Help a brother out!

@JustinLathia Hi, Justin! Thanks for flying with us! Please DM your confirmation number so we can share this with our Polaris team when you have a chance. twitter.com/messages/compo…

Thanks @united for an exceptional customer experience at the Polaris lounge and my daughter‘s 1st flight on Polaris! As a multi-year 1K, it is these experiences that keep me coming back 🙏🏽

@HardikBharuccha We've received your DM and will be responding there shortly. Thank you for reaching out.

@united I send you DM. Please look into and let me know what you do for me. #united

@united, customers are paying too much for airfare to be dealing with broken seat features. On UA1631 from EWR to LAS, seat 38A and 37A, the window shade didn’t work and the armrest was stuck. A better-maintained aircraft should be the bare minimum. #unitedairlines #travel

@DHolla24 Hi, Dan. Thank you for reaching out. Could you please send us additional details about the flight you’re looking for via DM so we can check? twitter.com/messages/compo…

@united what are these flight options

@CordellGuillo Hi, Cordell. We're sorry to hear that. When you have a moment, please DM your confirmation number so we can take a look into this.

Had a horrible experience with @united . A “manager “ named Luis just transferred me without helping or trying to resolve my issue. Very unprofessional

@Forze_76 Hi, there. We're glad to hear that your flights arrived early today. If you run into any issues, we're here to help.

I got to give it to @united, Wednesday every flight was late or canceled. Today I had 3 legs all arriving early. Thanks guys.

Hi there. We're sorry that our crew member said this and made you feel this way. We're disappointed that you received two aircraft that had issues. This isn't the kind of service we strive to provide. Please DM your confirmation number and the name and/or physical description of the Flight Attendant who stated this.

Someone on the flight crew for @united just came out after the second plane they’ve sent also has a problem and said “you all know you can just drive right?” Which seems like a not cool thing to say when you work for an airline to people who have been waiting for hours.

Hi there. We're sorry you're delayed and then these issues with your bag. You’ll need to open a damaged baggage file with our Baggage team directly. If you're still at the airport, please visit the Baggage Service Office so an agent can assess your bag and determine the best next steps. If you've left, please call our Baggage Service Center at 1-800-335-2247.

i love getting off of a delayed flight, to a 15 minute checked bag to carrousel delay to then get my checked bag and to have my wheel broken on my $50 bag. you guys fucking suck. fuck you @united.

@pccmmd14 Hi, Madhu! Wishing you a very happy birthday here on our end as well! Have a safe flight! 💙

Thank you for the wonderful gestures. Special thanks to the crew on UA1019 on 3/19/26 ❤️❤️ @united

@ValerieKel25152 Hi, Valerie. We're very sorry to hear this. Please make sure you have the latest operating system and version of the app. If you're still having issues, please DM screenshots of the error you're getting so we can have our IT team review what has happened for you. twitter.com/messages/compo…

@united Your app didn’t work all week. Do better.

@CosmoLife8 Hi there. We're sorry to hear this. When you have a moment, please DM the error you are receiving. twitter.com/messages/compo…

@united The Mileage X app is acting up. Seems to do it every 3rd or 4th day.

@ShotaNakama We're on it! 💙

@united pls prioritize and expedite @Starlink installation…

@DHW007 Hi there. We'd like to report your concerns to our Houston team. Please DM your confirmation number when you have a moment. twitter.com/messages/compo…

@united I’m Global, flying Polaris IAH to LHR. Polaris Lounge at IAH no seats. Passengers sitting on floor. Went next door to United Club no seats there. So I’m back here sitting at chair near Polaris Lounge check in. Fire Marshall would prob not be happy with overcrowded facilities.

@sloomis2015 Hi there, Sarah. We'd like to look into this. When you have a moment, please DM your baggage file number. twitter.com/messages/compo…

@united would love to chat with someone about the experience I had with baggage.

Hi there, Catherine. We appreciate your business as a Premier 1K member. We’re sorry to hear this has been your experience, and we’d like to look into it further for you. When you have a moment, please send us a DM with your confirmation number, the email address associated with the reservation, and any additional details on how we can assist you.

@united can someone please help? We are 1K members and we had to cancel our flight from Hawaii bc of the Kona storm - we received voucher but they have to be used by July! That’s impossible for us at this time (I’m a teacher). Can anyone please help? Customer care not helping.

@alexheatonmd Hi there, Alex. We'd like to look into this. When you have a moment, please DM your confirmation number. twitter.com/messages/compo…

@united you now are charging passengers for carry on bags??!!

@karlapinak Hello, Karla. Our team is able to assist in English via social media. Will this work for you? If so, send us a direct message with more information on how we can help or call our Spanish line at 1-800-426-5561.

@United ¿Dónde está mi maleta? Pretenden abrirla -forzarla-(retrasada por SU responsabilidad) sin mi presencia. Esto vulnera mis derechos como pasajero y la seguridad de mis bienes. Todo daño o faltante será reclamado. ¡Quién responde, ya son más de 24 horas! #UnitedAirlines