United Airlines

The entire row is alllllll yours. Welcome to United Relax Row, three adjacent United Economy seats with adjustable leg rests that can each be raised or lowered to create a cozy lie-flat space for stretching out... You'll also get a mattress pad, blanket and two pillows. If you’re traveling with kids, a plushie too! United Relax Row will be available starting next year on more than 200 of our 787s and 777s, each with up to 12 of these brand-new rows. united.com/Elevated

@bscholl @Starlink We're obsessed.

This morning I’m on a @united mainline flight with @Starlink—for the first time! I think I’ll celebrate by building something.

@rodneybwilliams Hello, Rodney. Thank you for reaching out. Can you clarify if you are referring to purchased Wi-Fi for your specific travel? When you have a moment, please DM your full name, along with your flight and confirmation numbers so that we can take a closer look. twitter.com/messages/compo…

Flying on @united and maybe internet on a NYC to LAX is not acceptable.

@Bhoang89 Hi Brandon. This sounds frustrating, and I am sorry to hear this is happening for you. Can you send me a DM with your confirmation, so I can look deeper into what is happening? Thanks! twitter.com/messages/compo…

@united Trying to get to Vegas for edc and both of your planes you put us on broke………..

@DENAirport Time ✨flies✨ when you're having fun! 💙

Time flies. 💙 Today we are celebrating 89 years with our longtime friends at @United. Since their first Mile High flight in 1937, they have grown alongside us and are now DEN’s largest carrier.

@divebar_info Hello. Thank you for reaching out. We are sorry to hear this and would like to understand what happened. When you have a moment, please DM your full name, along with your flight and confirmation numbers so that we can take a closer look. twitter.com/messages/compo…

Don’t fly @united with this @Boeing plane. There is nowhere near enough overhead. The gate experience is terrible due to stressed gate agents and then boarding is a trainwreck as there is maybe half as much overhead space as needed.

Hi, Dalton. We’re sorry to hear about your experience. We’d like to take a closer look at your reservation and see how we can best assist. When you have a moment, please send us a direct message with your confirmation number, full name, and the email address associated with the reservation.

@united My wife and I are both on UA 2864. We want to upgrade to first class at the offered 17k miles. I did it, and now her miles upgrade cost jumped to 62k miles. PLEASE honor the original 17k. We're loyal United flyers, and jacking the prices 3.6x instantly is so frustrating.

@AJamesMcCarthy Reply with @united and #UnitedYes if we have your permission to share it on our social media channels. We'll provide you photo credit if used. Thanks! uafly.co/3Bs0pAW

@AJamesMcCarthy This is INSANE!

I took 1.7 million photos over 6 days to catch this photo of a commercial jet in front of the sun. The moment it happened, TWO floating prominences were visible, making this not just my best aircraft transit photo, but one of the luckiest of my career! Videos of the transit 👇

@AmyLynn189099 Hi there, Amy. This certainly isn't what we like to hear from our passengers. If you require any assistance, please DM us, and we'll do our best to help. twitter.com/messages/compo…

lets talk about my experience with @united and an extreme lack of "customer service" i flew out of #athensgreece on a delightful flight, our crew was amazing. Shout out to #salem who took amazing care of us. landed in @Dulles_Airport and ... things took a turn south. except me.

@KK2393511 Hello. Thank your for reaching out. When you have a moment, please DM your full name, along with your flight and confirmation numbers so that we can take a closer look. twitter.com/messages/compo…

@united please revamp the boarding process, start by screening the #preboarding passengers. As a loyal, United credit card holding, paying customer with status in your MileagePlus program, 50+ people who aren’t military, Global Services or 1K preboarded this morning. Please vet.

@StephzillaNJ This makes us so happy! 💙

I’m so glad I pledged loyalty to @united best flight I’ve had in a long time #mileageplus

@LSKMSun You are welcome to send us a DM with your full name, and confirmation number for assistance. twitter.com/messages/compo…

@united if any delays, everyone will make sure to ask for heavy reimbursement to the company.

@PrplGld Hi there, Donald. We’re sorry to hear that this has been your experience travelling with us. If you require any assistance, please DM us, and we'll do our best to help. twitter.com/messages/compo…

@united ZERO effort at customer service. I’ll do my best to make sure this the LAST flight I ever have with United. 😡 @BTRairport #btr

@Xhyionvx67 Hi there. This certainly isn't what we like to hear from our passengers. If you require any assistance, please DM us, and we'll do our best to help. twitter.com/messages/compo…

.@united Flight UA1708: Pouch left at 31E was recovered, but $340 in missing funds vanished while in your custody. Under NY Penal Law §155.05, this is larceny. I have the recovery receipt. I expect a serious response. #LGA #UnitedAirlines

@krazykat090 Hi there. This certainly isn't what we like to hear from our passengers. If you require any assistance, please DM us, and we'll do our best to help. twitter.com/messages/compo…

@united PATHETIC AIRLINES. Your tv’s don’t work and same goes for your staff. Even after complaining they take their own sweet time and DONT even resolve the issue. What a shitty airline !!!

@go_BIGGmoney Hello. Thank you for reaching out. We would like to take a closer look into this. When you have a moment, please DM your full name, along with your flight and confirmation numbers. twitter.com/messages/compo…

@united I hate to book 2 tickets together and you designate separate seating. what’s the point of getting them together?!!?

Hello, Jeshays. Thank you for reaching out. We’re very sorry to hear about your experience with our Special Assistance desk. That’s certainly not the level of service we expect, and we understand how upsetting it must have been to be spoken to that way. Customers may travel with up to two trained service animals in some circumstances, so we’d like to take a closer look at what happened. Please send us a DM with your full name, along with your flight and confirmation numbers.

@united misty diamond on ur special assistance ph line yelled and hung up on me… i have flown with 2 service animals for 2+ years and she tried to tell me that i couldn’t have 2 service animals. Listen to the call recording - horrific. Not a good representative for your brand

@sk121 We’re sorry to hear about your experience with UA990 last night. We understand how frustrating disruptions can be. When you have a moment, please send us a DM with your confirmation number so we can look into this. twitter.com/messages/compo…

@united you diverted UA 990 to calgary because of a crew medical issue. flew the plane back to sfo and now telling passengers they have to rebook on their own?? this is Scott Kirby’s “best airline in the world?”. you fucked over an entire plane of passengers and wrecked everyone’s travel plans with no alternative crew available to fly to Paris?

@JenChuck1 We’re sorry your child’s gear hasn’t arrived, especially for such an important game. Please send us a DM of your bag tag number and traveler's full name, so we can check the status. twitter.com/messages/compo…

Hey @united you lost my kids football gear and we flew half way across the world to watch him play. No one knows where it is, what do we do now???

@chrismattmann Thanks for letting us know, Chris. We’re sorry for the long tarmac wait and understand how frustrating this has been. We appreciate your patience, and we are here to help with anything you need. twitter.com/messages/compo…

Man @united I sat on tarmac at LAX waiting for occupied gate and then waiting for a person to hold a light so that we could roll into that gate longer than my flight from SFO ✈️ LAX Poor poor experience 🤦‍♂️