Jermaine

@TfL Maybe if TFL wasnt striking every week and the service delivered reflected the extortionate prices then maybe the caseload wouldnt be as high?

@96ecdw Hi Jermaine, Sorry about the delayed response, this may due to the case load with our Investigations team. A member of the team will be in touch with you as soon as possible. Thanks for your continued patience. ^ MES.

@TfL Hi. Can you please confirm why you have ignored my messages. No response to a complaint from 2 weeks ago and now you also think it is acceptable to ignore customers on socials. Will be writing to the Transport Secretary and Rail Minister about this lack of customer service.

@TfL Thanks but this response has not addressed the lack of reply from you on this account to which I sent through the case reference number to which I was advised once this was sent, a chaser would be sent through.If you want to mess me around thats fine, but it will be escalated.

@LNRailway Hi. Do you have any approximation of when the lines will be fixed and a normal timetable restored? E.g. is this going to run into next week? Thanks.

@TfL Hi. The reference number is 23580123. This has now been longer than 10 days and so escalation has been done to the Rail Ombudsman, London Travelwatch and the Mayors office as outlined in previous correspondence. Completely unacceptable service!

@96ecdw Hi Jermaine, thanks for getting in touch. We aim to respond within 10 days, but It also depends on the nature of the complaint. If you can provide a reference number I can find out the status of your complaint.

@TfL Hi. What is the SLA for complaint responses please? Has been over a week with no response. Will be raising with the Mayors office, london travelwatch and Rail Ombudsman. Thanks.

@LNRailway That's fine, no need, but thanks for the reply Was just curious is all. Enjoy your evening.

@96ecdw Hi there, I'm not sure! I'll have to make some enquiries for you

@LNRailway Hi. Out of curiosity, how long will the platforms at Apsley be under engineering works? Thanks.

@greateranglia Still awaiting a response. Thanks

@TfL why is your complaints page down on your website? Why are you trying to block customers rights to complain? Absolutely horrendous. Will be raising with London Travelwatch and the Mayors office

@TfL hi. Why did your driver think its acceptable to laugh on the tannoy as people scrambled to get off the train at Old Street due to Moorgate being closed? Disgusting and unacceptable behavior towards customers. How do I claim compensation for the atrocious journey today?

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@LNRailway Thank you. On this occasion the staff at EUS have been helpful and proactive. Really good to see.

@96ecdw Hi Jermaine, sorry about this, this is due to a fault with the signalling system, we're hoping that it will be resolved shortly so the 14:24 touchwood shouldn't be affected, or the 14:09 -Leah

@LNRailway Hi. Can you please confirm why two trains in a row have been cancelled to HML? Is the 1424 guaranteed to run? Thanks

@LNRailway Thanks Leah.

@96ecdw Hi there, my system has it as 'predicted Platform 8' but please wait until this is confirmed by the departure boards -Leah

@LNRailway hi. Which platform is the 1954 from Euston to tring? No info on departure boards

@LNRailway Thank you. The previous working from Euston to Milton Keynes and back is canceled due to lack of train crew - will this issue affect the 1924? Or are different crew working the train?

@96ecdw Hello, we are expecting it to be on time 😀 ^GST

@LNRailway Hi. Is the 1924 from EUS to HML going to run?