Premier Inn

@pshirt Hi Paul, thanks for getting in touch. We’re sorry to hear of your disappointment and would like to look into this further for you. Please DM us with your reservation number, email address, and arrival date for security purposes. Jade twitter.com/messages/compo…

@premierinn I have received notification that Southend Eastern Esplanade now has no Breakfast, Dinner or even Parking. I need a full refund. Please can you help?

@j300hno Hi Craig, thanks for contacting us. We're sorry to hear of this. Please send us a DM with your reservation number, arrival date and your email address so we can assist. Thanks, Melissa twitter.com/messages/compo…

@premierinn can you send me a complaints email please. With someone who will respond. Or can you please explain why you charge customers a parking charge. Don’t you own the land already? Where does the money go and why the charge ?

@dazzmorley Hi there, thanks for contacting us. We're sorry to hear of this. Please send us a DM with your full name, reservation number, arrival date and your email address for security purposes, so we can log this. Melissa twitter.com/messages/compo…

@premierinn Bridlington struggling with breakfast service yet again. Two youngsters doing their level best but no leadership coming their way. Sadly not value for money anymore.Had a good nights sleep though 😔

@AnthonyHar97292 Thanks for letting us know, Anthony. You can also go onto your DMs and start a new message, just type our name out in the box to send us a message. Melissa

@premierinn This Just happens

@premierinn why won't your kings cross reception answer the phone? Been trying 2 days.

@MrsJHatchett Hi Jessica, thanks for contacting us. We're sorry to hear of this. Please send us a DM with your reservation number, arrival date and your email address for security, so we can look into this for you. Melissa twitter.com/messages/compo…

We have been staying at a @premierinn for two nights. While the hotel itself has been fine, the free Wi-Fi works better than the “ultimate” version that I paid for. Huh?

@GaryAllen4470 Hi Gary, we're sorry to hear of this. Please can you DM us with the reservation number, dates of your stay and the email address used on the booking for security purposes, and we'll be happy to look into this for you. Courtney twitter.com/messages/compo…

@premierinn why does your customer service WhatsApp take over 12 hours to answer ever single message?? 🤬🤬🤬🤬🤬

@AnthonyHar97292 Thanks for your reply, Anthony. Please can you advise if you're able to click on the link below to send us a message? Courtney twitter.com/messages/compo…

@premierinn That's my only options but I click on the message thing and the screen just flashes and goes back. All I want to know is I've booked a family room for 1 adult and 1 child but now my partner and other child wants to stay aswell. Can they just come along?

@AnthonyHar97292 We're sorry to hear this, Anthony. We do advise on clicking on our account and there will be a bubble which can you can click to message us directly. We hope this helps. Courtney twitter.com/messages/compo…

@premierinn It won't let me send a private message

@beckey1 Hi Becky, we're sorry to hear of this. Please can you DM us with the reservation number, dates of your stay and the email address used on the booking for security purposes, and we'll be happy to look into this for you. Courtney twitter.com/messages/compo…

@premierinn at bath road, stayed here many times and always been happy. Tonight loud sound from Tvs & people banging/kids running. Need to be up at 3.30 am!!!

@Gazinater Hi Gary, thanks for contacting us. Our check in starts from 3pm, therefore you can arrive after this time to check in. We advise guests to let the hotel know if they plan to arrive after 11pm. We hope this helps. Melissa

@premierinn I can check in if i am running late after 3pm?

@Melless97 Hi Michele, thanks for messaging us. We're sorry to hear what happened. Please DM us with your reservation number, postcode and arrival date so we can review this for you? Bori twitter.com/messages/compo…

@premierinn Waste of money. No sleep and denied refund because I did not report this until the morning. To report it in middle of night, would have had to go out in dark to separate building where Reception is. Manager said there’s problem, after spending 5 minutes in room!

@DMGautocare We're sorry to hear what happened. Could you please DM us with your email address and date this happened so we can get this picked up for you? Bori twitter.com/messages/compo…

@premierinn Gatwick north hotel. What a joke! Cold food. Replaced with cold food then manager refuses to take it off the bill and says if I’m not happy I can leave but I’ll be reported to police for theft!

@davidbpool Hi David, we're sorry to hear of this. Please can you DM us with your full name, reservation number, dates of your stay and the email address used on the booking for security purposes, and we'll be happy to look into this for you. Courtney twitter.com/messages/compo…

@premierinn absolute disgrace of a stay. Now on third room.

@claire_punt Please DM us with more information and we'll look to assist you further. Jade (2/2) twitter.com/messages/compo…

@ResponseTe5fme @premierinn Claire@bighat.net

@premierinn Absolutely fantastic customer service from your Southwark Tate Modern hotel Booking reference BBD7911187 Leaky Bath. Chris was excellent then in the am Giselda & Andreia followed up moving our room as 2 nights plus comp breakfast. Very impressed 👍👏👏

@claire_punt @ResponseTe5fme Hi Claire, thanks for getting in touch. We're sorry to hear you've been contacted by an alternative account. We would advise not to interact with other accounts requesting information/ advising they can assist. (1/2)

@Urban__Groove Hi there, thanks for getting in touch. We’re sorry to hear of your disappointment and would like to look into this further for you. Please DM us with your full name, reservation number, email address, and arrival date for security purposes. Jade twitter.com/messages/compo…

@MKDonnette You're welcome, Tracy. Melissa

@premierinn Thanks

@premierinn good afternoon, my mum complained at her hotel this morning and feels she was fobbed off by the reception. What is the email to complain to under your good night guarantee please. Many thanks.

@claire_punt We're thrilled to hear this, Claire! Thanks for sharing this, and we'll be sure to pass your kind words on to our team at the hotel. 😁 Bori

@Studs9845 We're sorry to hear of this, John. Please can you send us a DM with the details requested, so we can look into this for you? Melissa twitter.com/messages/compo…

@premierinn The problem is we are at a wedding today and didn’t get into the room until 12 pm if everyone stays in there room till 12pm how can you offer 11 am check in.

@premierinn what a joke, booked into Premier inn Beverley, on early check in and can’t get in. told it’s only early if people come out of their room. how can you offer something that you can’t give. not happy