Slappy Boozer

1

8

Slappy Boozer@SlappyBoozer·2d

What do people who aren’t YouTubers/streamers do to get their accounts back @discord_support ? Opened several tickets regarding the exact situation about 7 months ago, never got a human, just got tickets automatically closed by your bot. youtu.be/ZQWRMGJzlnQ?si…

YouTube

English

0

27

Slappy Boozer@SlappyBoozer·2d

@bluetherobot @Support @discord_support @discord To me the most frustrating thing is that they tend to not lock down compromised accounts (ever), so it’s even harder to put a lid on the problem because the hackers are still active.

English

1

64

BlueTheRobot 🇺🇲@bluetherobot·2d

@SlappyBoozer @Support @discord_support @discord I appreciate it. The team has been stressed out.

English

0

397

BlueTheRobot 🇺🇲@bluetherobot·2d

Hey everyone! Just to make it official here, we are no longer with this X Account. It has been hacked, and it is no longer under our control. Still waiting on @Support to give access back, but no luck. Even though we have access to the original email associated. Same with our @discord server. Please do not click on any links from anyone saying they are associated with Incursion Red River. @discord_support

English

6

11

58

6.2K

Slappy Boozer@SlappyBoozer·2d

@BigfryTV @discord @discord_support There are actual humans at @discord_support ?! Spent several months and several tickets and never found one.

English

0

270

Bigfry🍟@BigfryTV·2d

If you want the exact timeline proving that @discord and @discord_support don't have humans in tech support on weekends, watch this. I never had a human talk to me until Monday morning. Thankfully, I was dilligent throughout the weekend. Things need to change.

The Discord Problem youtube.com/watch?v=ZQWRMG…

English

5

17

167

7.4K

Slappy Boozer@SlappyBoozer·2d

@BigfryTV Congrats! Any helpful info for others in the same situation?

English

399

Bigfry🍟@BigfryTV·3d

Okay. Update. Discord account is back. Will have an update soon.

English

31

13

296

8.8K

Slappy Boozer@SlappyBoozer·3d

Would love to be proven wrong about how pathetic @discord_support is. But my months of trying to help a friend in this exact situation tells me they don’t actually care. Their safety and trust team care about neither of their namesake. They don’t care and that is dangerous.

Well. The hacker is literally laughing while Discord just…hands over the keys to my account/server. I’ve never seen a company so incompetent as Discord in all my years on the internet. Now we’re going to have to figure out what next steps to rebuild our community :(

English

34

Slappy Boozer@SlappyBoozer·3d

@Jam365 @discord @discord_support is just a parody account. Tried for months with a friend to get their account back, had complete reciepts of everything, @discord simply sends back auto-replies and automatically closes tickets without resolving them.

English

24

Mr. Rain@Jam365·3d

So uh… @discord completely dropped the ball. Good to know there’s 0 way to recover an account if someone steals it.

Well. The hacker is literally laughing while Discord just…hands over the keys to my account/server. I’ve never seen a company so incompetent as Discord in all my years on the internet. Now we’re going to have to figure out what next steps to rebuild our community :(

English

3

0

7

322

Slappy Boozer@SlappyBoozer·3d

@Naaackers The icing on the cake is that even if you report the account to @discord_support with screenshots and the shady link, they don’t take action on the account to prevent further spread. So when communities do get hit, it can spread like wildfire.

English

148

Naaackers@Naaackers·3d

Someone got hacked on Discord and lost years of hard work. While unfortunate, use this as a reminder: - In 2026 your default state of mind should be "I don't click links to download things, even from people I know". Since bad actors can bypass 2FA completely with token session hijacking, it doesn't matter when their method bypasses this at step 1. - Even if you know the person, ask them to verify something only they would know before downloading, or ask them to send you a message on a different platform with the information only they would know. Don't give them an email to contact you, tell them to just email you the link. - If you weren't aware, the "I'm developing a game can you give me feedback?" method of this hijacking has been going on for years. If you get a message from someone you know that asks you to download something within 5-10 minutes. Fishy. Block em. If they are actually your friend, they'll find another way to contact you. If they aren't, fuckem. - As an absolute last resort if you JUST HAVE TO click a link from Discord. Screenshot it, use a tool to extract the text, and paste it into a BROWSER YOU DO NOT USE EVER. I keep a browser installed just for this. Or, send it to your phone which most phones have a 'read text from image' feature. Or preview said link in a browser. - Your other default mindset and expectation should be that Discord support does not exist and cannot help you. You are likely a non-paying user, they have no obligation to help you. Discord has hundreds of millions of active users every single day. They also have just a few thousand employees. If you do get help, expect to wait months. Like, 3-6 months. The math makes it impossible for them to help you swiftly. Twice in the past month, two different accounts reached out to me. They started with normal conversation, even referenced previous conversations we'd had, which is a step further than this tactic a year ago. I assume it's stupid easy now to have an LLM scan your message history and summarize talking points. Then after a bit of chatter, they transition into getting you to download. Be safe out there

BTW - How this happened: I was setting up an interview with an Unreal Programmer. He sent me his portfolio, we chatted about gamedev etc. His account was hacked in the middle of that conversation and he sent me a game to check out that "his friend was working on" - I should have known, but it felt natural in the conversation about games he was working on/had a hand in. The guy bypassed my 2FA, requested a "Verification Key" to view my backup codes on Discord. Discord just sent it to him without any sort of security screening, questions or anything. Just gave him the keys. This email was sent to him, he got my backup codes, accessed my account, changed password and added his own 2FA - locking me out of the account.

English

5

7

25

6.8K

Slappy Boozer@SlappyBoozer·3d

@DBFigGaming Yep. It’s why I cancelled my nitro months ago. @discord_support is an absolute joke. This is a more significant problem than any of the other hot water they’ve been in. They are practically enabling the hackers because despite reports they never lock the hacked accounts.

English

24

DBFig Gaming@DBFigGaming·3d

This is why I'm checking out Discord alternatives. Fry had a large community and Discord just showed their whole ass here. Incompetent and arrogant enough to demand our personal information. One of these alternatives need to step up, now.

Well. The hacker is literally laughing while Discord just…hands over the keys to my account/server. I’ve never seen a company so incompetent as Discord in all my years on the internet. Now we’re going to have to figure out what next steps to rebuild our community :(

English

0

3

168

Slappy Boozer@SlappyBoozer·3d

@wizkiller96 @itswillyferret @BigfryTV @discord Yeah, the actual account of @discord_support might as well be a parody account. Because they don’t offer support.

English

0

22

Wizkiller96@wizkiller96·3d

@itswillyferret @BigfryTV @discord You would want to tag discord support account as the one you tag isn't for support so they wont help much anyway. Even then they will just tell you to submit a ticket and wait for a response.

English

10

0

1

236

Bigfry🍟@BigfryTV·3d

Just going to keep posting this shit here. The guy is now pretending to "give me my account back" but clicking "verify" in this email. This isn't my Discord account. Waiting for someone at @discord to shut this shit down.

BTW - How this happened: I was setting up an interview with an Unreal Programmer. He sent me his portfolio, we chatted about gamedev etc. His account was hacked in the middle of that conversation and he sent me a game to check out that "his friend was working on" - I should have known, but it felt natural in the conversation about games he was working on/had a hand in. The guy bypassed my 2FA, requested a "Verification Key" to view my backup codes on Discord. Discord just sent it to him without any sort of security screening, questions or anything. Just gave him the keys. This email was sent to him, he got my backup codes, accessed my account, changed password and added his own 2FA - locking me out of the account.

English

15

23

254

21.4K

Slappy Boozer@SlappyBoozer·3d

@itswillyferret @BigfryTV @discord This is the craziest thing because @discord gives you no easy way to quickly delete data from compromised conversations. And I can still see my friend’s account that was hacked 7 months ago is actively used by the hackers despite multiple reports to @discord_support

English

8

0

171

Willy Ferret@itswillyferret·3d

@BigfryTV @discord Shit, I just went back and deleted old messages that had any personal info (sent address for the coffee mug) @discord what is going on?

English

3

0

1

2.3K

Slappy Boozer@SlappyBoozer·3d

@DANNYonPC @IncursionRR @discord Yeah, saw the same thing happen to a friend about 7 months ago. @discord_support simply doesn’t exist. The automated bot Nelly is worthless and closes tickets even when you say it isn’t resolved. Friend still hasn’t gotten their account back and it’s still active 😬

English

53

DANNYonPC@DANNYonPC·4d

@IncursionRR @discord support is very useless sadly

English

0

3

193

Slappy Boozer@SlappyBoozer·3d

@BaddieStreams @discord @discord_support Had the exact hack happen to a friend about 7 months ago, several of us opened tickets, everyone only got automated responses and when you tell the automated response the ticket isn’t resolved, it closes the ticket anyway. @discord_support is why I’ve cancelled nitro. It’s trash

English

243

Baddie 🤬🔜 LVLUP EXPO Vegas@BaddieStreams·3d

What the fuck is @discord @discord_support even doing????

Aaaaand it’s gone. @discord_support has completely lost the plot. Let this be a lesson to you guys when the Digital ID comes to the platform this summer. This is the level of “internal review and verification” they do.

English

8

2

90

11.7K

Slappy Boozer@SlappyBoozer·3d

@BigfryTV Imagine if @discord_support would actually do anything about this. This exact thing was used on a friend about 7 months ago, the hackers still have access to their account, discord never even locked it. It’s a known hack, it’s been reported over and over, but they disregard it.

English

0

4

1.6K

Bigfry🍟@BigfryTV·3d

BTW - How this happened: I was setting up an interview with an Unreal Programmer. He sent me his portfolio, we chatted about gamedev etc. His account was hacked in the middle of that conversation and he sent me a game to check out that "his friend was working on" - I should have known, but it felt natural in the conversation about games he was working on/had a hand in. The guy bypassed my 2FA, requested a "Verification Key" to view my backup codes on Discord. Discord just sent it to him without any sort of security screening, questions or anything. Just gave him the keys. This email was sent to him, he got my backup codes, accessed my account, changed password and added his own 2FA - locking me out of the account.

Aaaaand it’s gone. @discord_support has completely lost the plot. Let this be a lesson to you guys when the Digital ID comes to the platform this summer. This is the level of “internal review and verification” they do.

English

58

82

770

108.4K

Slappy Boozer@SlappyBoozer·3d

@EvilSecOfficial @BikeMan @discord @discord_support The crazy thing is that even if you have a credit card and/or phone number attached to your account, they defer entirely to the email connected to it. So despite being able to prove via credit card records and ID that it is your account, the automated system only uses email.

English

8

143

Slappy Boozer@SlappyBoozer·3d

@EvilSecOfficial @BikeMan @discord Whose fault it is is actually irrelevant. @discord_support has been made aware of a compromised account and they don’t anything about it, in fact they reinforce the position of the people who took over the account because their automated system relies entirely on the email.

English

9

0

12

304

BikeMan@BikeMan·3d

Hey @discord this type of thing is why everyone left Skype. Zero customer support. Someone else comes along and steals your entire user base. But hey, keep it up.

Here’s the update on the latest with @discord_support @discord At this point, Multiple Discords and accounts are being destroyed because you failed to respond and act. You’ll respond to a Support Ticket that I can’t access, but you won’t reply to my emails, DMs or Tweets.

English

19

104

901

26.1K

Slappy Boozer@SlappyBoozer·3d

@BigfryTV @discord_support @discord Why is @discord_support unable to lock accounts while investigated in cases like this? I’ve seen many hacks grow exponentially because the automated system can’t handle situations like this and never escalates to human investigation.

English

0

610

Bigfry🍟@BigfryTV·4d

Here’s the update on the latest with @discord_support @discord At this point, Multiple Discords and accounts are being destroyed because you failed to respond and act. You’ll respond to a Support Ticket that I can’t access, but you won’t reply to my emails, DMs or Tweets.

English

38

51

442

48.3K

Slappy Boozer@SlappyBoozer·4d

@BigfryTV @discord_support @discord It’s not just weekends, a friend of mine also had his account and the account email both hacked. @discord_support is non-existent any day of the week. Even with a credit card attached to the account he couldn’t recover it because you never get a human.

English

432

Bigfry🍟@BigfryTV·4d

@discord_support @discord My last email to @discord_support and @discord There's literally nothing else I can do at this point. Pretty brutal that nobody in Support works weekends. Not a single actual human at all.

English

25

12

137

6.7K

Slappy Boozer@SlappyBoozer·4d

@BigfryTV @discord_support As long as @discord_support is the dumpster fire it is, @discord will get targeted more and more by hackers and scammers. Because every hit they get is a gold mine that support doesn’t cut off.

English

6

0

2

149

Slappy Boozer@SlappyBoozer·4d

@BigfryTV The problem is that @discord_support is just an automated responder that automatically closes all tickets instead of actually offering support. The fact that personal information gets exposed regularly on discord and they do nothing about it is insane.

English