FitSense

Fully integrated with the ‘All in One’ ClubWise Club Management Solution, FitSense is an end to end member app designed to empower, motivate and engage your members at every step of their journey. Explore all the features on our brand new website! fitsense.co

@maryam_butt044 Hi Maryam, thanks for reaching out! Please could you follow the steps in this video. If you are still experiencing problems activating your account, please email fitsense@clubwise.com and we will be able to help.

Find out more at fitsense.co #membership #gymlife #gymmotivation #fitnessjourney #Fitnessstudios

Check out our brand new FitSense website! Explore all the great features and discover how the FitSense Member App enhances the member journey at every step! Visit the brand new website here: fitsense.co We would love to know what you think!

Is your club re-opening on 2nd Dec? FitSense has made it easy to reactivate your membership with the direct debit reinstatement feature! Check out the video below and pick right up where you left off! youtu.be/kSYR3-I-AmA

@AugardeSophie Hi Sophie, sorry for the late response on this. Please could you email clubsupport@clubwise.com with details of the issue and a member of the team will be able to help you with this. Thank you!

@_FitSense Hi FitSense, I have been trying to login but the “processing” wheel just keeps going around and then says I do not have any internet. I haven’t been able to login at all ☹️ any help would be appreciated x

Have you recently joined a club that provides the FitSense Member App? Watch this video below for a step by step guide to activating your FitSense account! youtu.be/f733buUrzD4 #FitSense #FitSenseMemberApp #gymlife #GymTime

@mch_79 Hi Matt, at the moment, you can create a workout plan for the client in CW4WEB against the members record and then publish it to the members FitSense App. If you would like some support with this, please contact clubsupport@clubwise.com and a member of the team will help you!

@_FitSense as a PT working in a club with fitsense is there a way I can share a programme I’ve made on fitsense with a client who also has the App?

@mpdebaar Hi Michael, I'm sorry you're having problems activating your account. I appreciate this is frustrating for you and would really like to help you get this resolved. Please could you email fitsense@clubwise.com with the details of your issue? The team will be able to help you.

@JenniferMulvey Hi Jennifer, did you sign up to your new gym using the same email address as your old gym? If so, it might be worth using a different email address if you can. If you still have issues, please email fitsense@clubwise.com and the team will be able to help you.

@_FitSense I need my old gym to release my details so I can use fitsense in my new gym but they aren't corresponding, can you help?

@OldBoysClapham Hi There, you can unfollow someone by going to My Profile, click on 'Following' and tap the person icon. This will unfollow the person. If you have further issues, please email fitsense@clubwise.com and a member of team will help you.

@_FitSense i accidentally followed someone using the app but i can’t unfollow how do you do this in the app. i reported this to the club and the person followed - how do you do this? thanks

Did you know, you can earn points for every gym visit? Your points can then be exchanged for cool rewards! Find out how to redeem reward vouchers with this vid youtu.be/-cpIirdm9Wc #Gymlife #gymmotivation #gym #FitSenseMemberApp #ClubWise

Have you set up your FitSense profile? This short video shows you how! youtu.be/ooAu6TECji0

@alexwmccabe Hi Alex, we totally understand your concerns. As mentioned, we have requested a review from our development team. We appreciate you taking the time to raise this with us and we will update you in due course. Many thanks

@alexwmccabe Hi Alex, thank you for raising this with us. Please be assured, we do not store passwords in plain text, the only time the password is displayed in plain text is when we are sending to a member. However, we have requested that our Dev Team review the password sending process.

@ben_borrego Hi Ben, thank you for reaching out! You must have signed up to the subscription by mistake. Please could you email clubsupport@clubwise.com with the details above? They will resolve this for you. Many thanks!

@_FitSense I need assistance with your app. I am a member of a gym and I get the FitSense app for free as part of the deal. I noticed today however I have been charged £6.99 for a subscription...? I have spoken to the gym and they have said this is incorrect and to contact you.

@VickyHunter24 If the email address you are using at your new gym is the same as your old gym, you will just need to contact your old gym and ask them to remove your email address from your old member record. This will solve the issue.

@VickyHunter24 Hey Vicky, thanks for reaching out! Please can you confirm which clubs you are a member of?

@_FitSense Ive joined a new gym that also uses fitsense. How can I activate a new account... my details are the same.

@MarkPenton10 Hi Mark, thank you for reaching out to us, I have passed this onto to our support team who will look into this for you. Please can you confirm which club you are a member of? Many thanks!

@HelenJoScott Hi Helen, just wanted to update you on this, we have logged a development ticket for this issue. We should have this fixed very soon. Thank you for bringing it to our attention!

@HelenJoScott Hi Helen, thank you for your feedback! I have passed this onto our development team. Have a great day!

@_FitSense please update your app to ignore the case of the email on a password reset/reminder request. Currently if the case of the email doesn’t exactly match the case in the database, it fails with “email can’t be found”