Patch

@Isabella_T_Hunt Hello, Isabella🌿We're truly sorry for the mix-up with your order. Thank you for sharing your feedback; we appreciate it! We've addressed the issue and we hope to make it right for you in the future!

@patch_plants when they deliver for the second time plants smaller (and cheaper) than what you ordered and paid for. These are not 150-160cm tall. Very disappointing. Awful experience buying with @patch_plants. One of the others was dried out and crispy too.

@LHunners Hi there! Thanks for getting in touch. We don't have any active promotions at this time. Kindly follow us on our social media accounts or subscribe to our newsletter to keep up to date with our latest offers and promotions!

@NotAnotherMA @NotAnotherMA 🌿🎁 Wow, what a delightful surprise! Getting a mini jungle as a Thankyou gift from a client sounds amazing!🌱😊 Thank you for sharing your gratitude. Remember to nurture those plants and let the positive vibes grow🌿✨

There is nothing quite like receiving a mini jungle as a Thankyou gift from a client! I have promised not to take the fact that they are the "Unkillable Set" personally or as a challenge! #Thankyou #gifts #plants #BeKind @patch_plants

@lauramact89 Hi, Laura! Thank you for reaching out to us! I'm afraid we don't have any active discount codes at the moment. Sorry to disappoint 😔 However, you can stay updated on any future promotions by following us on Facebook or Instagram or subscribing to our newsletter😊🌿

@patch_plants Hi, have you got any discount codes I can currently use at the moment please? Thanks

@carolthornton Hi Carol! We appreciate your feedback. While we don't offer a guarantee, we provide a 30-day window for quality concerns. This allows plants to settle in and issues to surface. Apologies if your tree didn't thrive. Please reach out if you have further questions. Thank you! 🌿

@PhilippaNewis You're most welcome, Philippa. Always happy to help! 😊

.@patch_plants - shout out for really good customer service. Thank you for sorting my mistake with kindness and efficiency.

@MusingsAndMusic Hi Parisa, we're sorry to hear about this. Please drop an email to help@patchplants.com and our customer service team will be happy to assist you with your plant. Thank you! 🪴

@patch_plants Love your #peatfree plants. Received x2 fruit plants - very thoughtful birthday gift. Unfortunately blueberry looked quite worse for wear with dried out buds & a month on still half dead :( The raspberry on the other hand is in flower & flourishing! Can you help?

@laurabolger Thank you so much for your kind feedback. We very much appreciate it and will pass it on to the persons responsible and the wider team. Have a pleasant weekend and our best wishes 🌿

Shout out to @patch_plants customer service. Bought a bunch of plants at the end of Dec, noticed one of them was dying a bit too quick, sent an e-mail Wednesday night, got a reply Thursday morning and a replacement plant this morning. Brava.

@iamdydyy Oh no! We're sorry to see your plant struggling. Please send us an email at help@patchplants.com or use the green 'help' button on our website to start a live-chat with one of our agents! 🌴

@patch_plants Good morning! we got a plant delivered on the 5th of the November, we have been following the care instructions but after 20 days isn’t looking right. Is there anything we could do? Thank you

@carolthornton @TheReremouse Yay! Thanks, Carol! 🥰

@TheReremouse I can recommend @patch_plants every plant we’ve received from them fab eco packing & aftercare superb

@YanaPenrose Hi there! You can pre-order Christmas trees here: #christmaspreorderform" target="_blank" rel="nofollow noopener">patchplants.com/gb/en/christma…

@patch_plants Hey guys, when do your full size Xmas trees go on sale this year? X

@LittleMissYF @WPolyBoys Oh dear! We are very sorry that your experience with Patch has been a disappointing one. This is certainly not how we want our customers to feel. Please do reach out back to us and we'll do our best to rectify this for you. Thanks you!

@WPolyBoys @patch_plants Disappointing service - ordered a plant and a pot, emailed it would be delivered Thursday. Didn’t arrive so I emailed and they informed me it would be Saturday. Emailed Friday to confirm time estimate and then another email followed to@say that they were unable to deliver

Last years #MentalHealthAwarenessWeek we all made a video talking about the things we were doing in lockdown to help our mental well being! This year we have focused on nature 🪴 Thanks to the kind donation from @patch_plants, students were given a plant to keep and look after

@HiHunItsMarty Oh dear sorry about this! Please get in touch with our Customer Service team at help@patchplants.com, they'll be able to look into this for you. 🌱

very disappointed to discover that my plant from @patch_plants is just… about eight different cuttings

@claire_durrant_ Hello there! Please send us an email at help@patchplants.com and our plant doctor will be able to help. Thank you!👨‍⚕️

@_QueenOfNaps_ Thank you for bringing this to our attention! Please kindly email us at help@patchplants.com and our team will take a look. Thank you! 🪴

@Mornizzle Oh dear we're sorry about this! We would like to make this right. Please drop an email to help@patchplants.com and our Customer Service team will be able to help. Thank you!

@patch_plants you've now sent me 2 separate VERY unhappy giant elephant ear plants. The second was supposed to be a replacement for the first but it's in even worse condition - is there a fundamental issue with your crop?

@NeilEvansRocks Oh dear sorry about this! Please drop an email to help@patchplants.com and our Customer Service team will look into this for you. Thanks!

@Hugh_1230 Hi Hugh! It is very likely that Jane is lacking humidity levels. She absolutely loves humidity so misting her regularly should help. For more advice, you can fill out this form and our Plant doctor will be happy to help. 👨‍⚕️ patchplants.com/gb/en/plant-do…

@ellyjaynep Hi there! We're sorry about this and thank you for flagging. 📧 Please drop an email to help@patchplants.com and our Customer service team will take a look. Thank you! 🌱

@patch_plants Hey, why am I getting an email today about a promotion that ended midnight 01 Aug 2022? Now I'll never know what my 'Mystery offer' was..

@miss_medway Hi there! We're sorry about this and thank you for flagging. 🏳️ Please drop an email to help@patchplants.com and our Customer service team will take a look. Thank you! 🌱

@patch_plants your offer expired a week before your email 🫠 I’m guessing you meant September?