SupportBee

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SupportBee

SupportBee

@supportbee

Email Ticketing App for Collaborative Teams - https://t.co/efnbmzFhot. Now offering Knowledge Base & Customer Portal!

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SupportBee
SupportBee@supportbee·
... and we misspelled tickets! We'll let this one be for eternity.
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SupportBee
SupportBee@supportbee·
Learn how to craft effective canned responses that enhance your communication skills. Read the article for practical tips and improve your messaging today. supportbee.com/blog/top-15-ca…
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SupportBee
SupportBee@supportbee·
🔍 New in SupportBee: Advanced search now suggests users as you type! Quickly find names or emails, or hit “Enter” to keep using your usual keyword search. Plus, keep using field-specific searches, exact phrases, and “AND”/“OR” for precise results. #SupportBee #Update
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SupportBee
SupportBee@supportbee·
You will love the improved replying experience we rolled out recently! 1. Improved drag and drop for images and other files. 2. New options for formatting code blocks. 3. Alignment toolbar for images dropped in text. 4. More reliable drafts feature. Thanks to @ckeditor for v5!
SupportBee tweet mediaSupportBee tweet media
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SupportBee
SupportBee@supportbee·
The production traffic stalled the jobs for rebuilding the indexes, which halted all database queries. We had to take the app offline and rebuild all the indexes manually to resolve this. We’ll ensure we are better prepared next time, and again, we are very sorry for the issue.
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SupportBee
SupportBee@supportbee·
We are sorry for the issue yesterday. Her sis what happened: We upgraded our Postgres database to a new major version, which was completed quickly, as we anticipated. Our test runs on the staging environment didn’t prepare us for the impact of production traffic. (1/2)
SupportBee@supportbee

SupportBee is unavailable due to database maintenance taking longer than we expected. We apologize for the downtime and will resolve this as quickly as possible.

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