WICKES

@lodgical To discuss your order please send us a private message. -JL twitter.com/messages/compo…

@Wickes Order 694262448 - there is stock at another local branch but your CS desk did they can’t have it transfer delivered. Please explain why this is the case

@Wickes I ordered a shed that was being delivered today. I’ve taken a day off work and stayed in to wait for it. At 4pm I decided to call customer services - to be told that the order has been cancelled and won’t be delivered due to lack of stock. Very poor customer service

@Gumpos Hi Kathy, We're sorry to hear you've not yet received your refund. Please can you DM us your order details, so we can look into this. -EH

@Wickes Anyone in cust servs?! I want my refund re online order I cancelled - twice by phoning the store as items shown in stock online weren't actually in stock according to local store. Driver arrived this am with a part order; I refused. Store promised refund; none so far!

@glenda06731380 Hi, Can you please private message us with your order details and we will look into this for you. -JL

@wickes . Never again will I buy from Wickes . Purchased a kitchen, troubles sorting delivery. Kitchen arrived on the 4th April but no handles. After speaking to one of the customer service was promised on the 4th they would be 5 days, ring again and now told won’t be

@SteveMurph24022 Hey Steve, thanks for tagging us, and I'm really sorry to hear about you're having issues getting through to our customer service team. If you can please DM us we can certainly look into this for you. - DB twitter.com/messages/compo…

@BirdSandraklb98 @Wickes Same here, web form is awful, just triggers an automated email asking for information @Wickes, already has, promises response within 48 hours but is ignored, currently been on hold for ages, if they are overwhelmed by complaints then have a call back option.

@Wickes what has happened to your customer service department - I received some faulty items delivered on Tuesday - I used your contact form to report this and request a replacement be sent by return. I have heard nothing at all - today I tried your live chat - also useless!!!!!!

@87ccfc Hi Ian, We're sorry to hear you're unable to reach our Customer Service team via phone to cancel your order. Please can you DM us with your order details, and we can look into this for you. -EH

Hey @Wickes I’ve been trying to call your customer services number all day (14 calls in total for a minimum of 5 minutes on hold) and you don’t appear to have anyone answering phone calls!! Any chance you could measure as I want to cancel an order and get a refund.

@Yeti_Esq Hi, looking into this the photos show a flat head, I will contact our team to look into this further. -LC

@Wickes photo shows a flathead drive type. Product details say Philips head. Which is it ? 🤔

@HazellNickola Hi, we are sorry to hear of the issues you are facing with your bathrooms. Can you please private message, and we can get this looked into for you? -AK twitter.com/messages/compo…

@DC70_109 @Wickes @Mattallwright Two bathrooms installed by Wickes and both are a complete mess. Poor tiling, gaps everywhere, unfinished sealant, unstable flooring and items missing that I’ve actually been charged for. Weeks of chasing, barely any communication, and still no proper plan to fix it.

@Wickes @Mattallwright this is the standard of a professional installation from Wickes Colchester who despite numerous escalations have done nothing. Must Do Better! #mustdobetter

@DC70_109 Hi, we are sorry to hear of the issues with your installation. Can you please private message, and we can get this looked into for you? -AK

@divajulieann Hi, we are very sorry to hear about the delivery of your flooring and that it was damaged. Can you please DM us, and we can get this looked into further. -AK twitter.com/messages/compo…

@Wickes Waited all morning for a delivery of flooring! After the allotted time slot I’m told I have to call bc there is a problem with my delivery. Driver damaged my stuff and now I have to wait till next week. Fitter is booked for today/tomorrow! Wickes want me to rearrange!!!

@SuppleJon Hi Jon, thank you for getting in contact, we are sorry to hear you are having issues with your order. Can you please DM us, and we can get this looked into for you? -AK twitter.com/messages/compo…

@Wickes you put in an order then no one bothers to turn up. You call customer services useless,you ring the store cannot give you an answer as to why the delivery failed. but they took my money quick enough. USELESS do not use or order from Wickes you will waste your time

@juliepage2013 Congratulations! The Community Programme you have entered has been selected as the winner of this prize draw🎉 Please send us a DM with their contact information, so we can contact them regarding prize delivery!

@Wickes Garboldisham church primary school

With Easter holidays around the corner, Mercia and The Wickes Community Programme are giving your community group the chance to #WIN a Swing Set with Climbing Wall + Slide To enter: 1. Follow @wickes 2. Like this post 3. Tag a registered UK charity, a school, or community group

@BirdSandraklb98 Hi Sandra, I'm sorry to hear that. Could you please PM us with more details, and we can look into this further for you. -LC twitter.com/messages/compo…

@Kate_SdE Hi Kate, Sorry to hear about the issues your having trying to return a product, if you can send us a direct message we can have this looked into for you. - Sean twitter.com/messages/compo…

@Wickes hi there, we're at your Oxford store and have been told we can't exchange the Wickes branded tiles we bought on 3 April without a receipt. Please can you advise?

@shaunmitch86 Hi Shaun, We're sorry to hear about the delay with your Kitchen installation. Please can you DM us your order details, so we can look into this. -EH

Anyone thinking of getting a kitchen through @Wickes don’t. After care service is a disgrace and apparently a 6 day fitting taking 4 weeks is acceptable.

@nealethedeal Hi Neale, Thank you for tagging us in this post, I'm glad you managed to have a positive experience with your delivery, we are always here when you need us. - Sean

I waited in all day on Good Friday for my @BandQ order to arrive and then receiving a text at 6.30pm to say it wasn’t going to arrive😡, and then receiving no communication from them to say when it would be re delivered . I decided to re order with @wickes. Arrived on time. 👌🏻

@RobRavenscroft Hi Rob, we have sent you a direct message if you can reply to this for us with your order details. - Sean

@Wickes Private message link not working!

@Wickes absolutely shocking service from Wickes! Left a delivery in a 'safe place' (middle of front lawn) it got stolen, Wickes & courier have said "there's nothing they can do"! Will never use again!

@RobRavenscroft Hi Rob, If you can send us a direct message with your details we can have this looked into. - Sean twitter.com/messages/compo…

@Wickes This is all your fault, it should have been delivered last Saturday (when we were home) but it got left in store, and was rearranged for Monday! Now I'm £306 out of pocket!

@DanielleHops63 Hi Danielle, I'm sorry to hear about this. Please send us a private message, and we can look into this further for you. -Summer M twitter.com/messages/compo…

@Wickes what is going on? I placed an order on 30th March was supposed to arrive 1st April, still nothing!! Phoned your customer services numerous times and nobody can/will sort it out!! I even asked to cancel my order and im told I need to wait….!!!! Wtf!