Beauty Expert CS

@meisterharte Hi there. Please pop us a message through your account where our team can help you? Thank you! - Macey

@BeautyExpert_CS Sending out expired product. Ridiculously poor 'Customer Service' with no phone number or email. Some bot telling me 'you'll 'be in touch'. Nonsense. Never again.

@myraappannah So sorry to see this, please drop us a DM & we will be in touch with an update on this for you. Thank you for your patience. - Kaye 💗 x

@BeautyExpert_CS you say my order is delivered but I have not received it, please can you let me know where it is. Thank you

@lizrox_uk Hey! I'm really sorry to hear about your issue! I have just responded to your DM with some information if you could kindly check this ASAP so we can begin to resolve this? Thank you!- Macey x

@BeautyExpert_CS can you reply to my message about a missing order asap please? First time ordering and my experience is not good

@SirJS Hi there. Apologies, please DM us an image of this so we can check for you? Thank you.- Macey x

@guatanerox Hi Jose, we are sorry for your experience. Please send over a DM so that we can assist further. -Olivia

@BeautyExpertCom how can you have such a bad customer services? Over a month waiting for my refund and you are just riding me in circles?

@guatanerox Hi @guatanerox I am so sorry about this! Please send across a DM and I assure you I will get this looked into and resolved as soon as possible. - Beth M

Could you please explain me this? You mess up the order twice. Missing items and now that I need my refund you want me to pay for international shipping? Are you seriously? @BeautyExpertCom

@Miahadams Hi Muna, we are very sorry for the disappointment caused. Please send across a private Twitter message so that we can look into this further for you. -Olivia

@MitchLT76 We are so sorry to hear this, please send across a DM and a member of the team will be in touch as soon as possible to help. -Olivia

@marcknuckle Hello there. So sorry to hear that you are having trouble with your discount code. Please can you send us a private DM so that we can get this looked into for you? Thank you -Darcy

@BeautyExpert_CS i signed up as the 20% discount code interested me, i wanted to buy Amouage Epic man.This would have brought it to £120. It didn't work. I was unhappy with this but thought I'd try the 15% code at the top of the page for orders over £85 but again, it didn't work!

@Ginge_Music We would like to inform you that our team work from the oldest message up to the newest, in order to respond to our customers faster! A member of the team will be back with you ASAP, thank you for being patient.- Macey S

@Ginge_Music Hi there. We are truly sorry for the disappointment caused here. Our team are working through our high volume of messages from oldest to newest as quickly as possible. A member of our team will be in touch as soon as possible to assist. Thanks - Sophie x

@Ginge_Music Hi there! We would be happy to help here. I can see we are discussing this with you via DM now. Thank you for your continued patience during this time - Sophie

@Ginge_Music Hi there! I am deeply sorry to hear you feel this way. I can see we are discussing this with you via DM now. Thank you for your patience during this time. - Sophie

@Ginge_Music Hi there! We would be happy to help here. I can see we are discussing this with you via DM now. Thank you for your continued patience during this time. - Sophie

@Ginge_Music Hi there. We are truly sorry for the disappointment caused here. If you wish to discuss this further with us, please send us a direct message and we will be happy to help.- Sophie

@AnnieRothwell We are so sorry to hear this. I can see we have since responded to your DM regarding this so we can begin to assist. Please see this at your best convenience. Thank you!💗 Sophie x

@AnnieRothwell Hi there. We are truly sorry for the disappointment caused here. Please kindly send us a direct message with your order details so we can assist as soon as possible. Thank you! - Sophie

@AnnieRothwell Hi there. We are truly sorry for the disappointment caused here. Please kindly send us a direct message with your order details so we can assist as soon as possible. Thank you! - Sophie

@baller_ian Hello Ian, a member of the team has since responded to your recent message to assist further. Thank you! -Olivia

@BeautyExpert_CS .worst customer service ever.give me my goods or money back #notexpertsatcustomerservice

@IanMarber Hi there. We are truly sorry for the disappointment caused here. Please kindly send us a direct message with your order details so we can assist as soon as possible. Thank you. - Sophie

@BeautyExpert_CS Hello, cannot reach anyone re order, you have taken payment but not confirmed order by email so don't have order no, messages go unanswered and your phone line announces only opening hours but is clearly set not to ring, how can I reach you?