connectFirst Credit Union

Important account reminder! The connectFirst social media pages are no longer being monitored. To ensure you continue to receive the latest news, the content you love about your credit union and answers to your questions, please follow us at @ServusCU.

Reminder! As we continue our integration journey with Servus, we’ll be stopping our content on this account and moving to @servuscu at the end of January. We hope you’ll follow us there!

@grahamsucha @ServusCU If you have additional questions, we’re happy to continue the conversation. Please feel free to reach out directly to us at MemberExperience@servus.ca.

@grahamsucha @ServusCU the Servus brand is already more widely recognized across the province and is the most cost-effective option for achieving a unified brand. We will be approaching the brand transition over time and in a way that recognizes the legacy of both credit unions.

As our credit union unites with @servuscu, it's important for our brand and identity to reflect this unity. Today, we're sharing with you that our newly merged credit union will operate under the Servus Credit Union brand. 🧵

@albertagreekgrl In today’s competitive environment, we are experiencing increasing pressures that are adding to the cost of doing business. Members are encouraged to reach out to the MCC or their branch to discuss their account options and to ensure they have the best account for their needs.

@ConnectFirstCU why are you now charging me fees for my "No Fees For Me" account that I've had for 20 years? How can I close my account? Outrageous.

To learn more, visit the FAQ section on our website: connectfirstcu.com/en/news/news-a… And be sure to follow us @servuscu.

To help us bridge this transition, we are happy to share a temporary, co-branded logo with you. This logo symbolizes the legacy, union and partnership between connectFirst and Servus.

The Servus Big Share® contest is here, and $1 million is up for grabs! Start saving with connectFirst today and earn entries for your chance to win big. It’s easy – save, enter, and you could be our next big winner! Visit bit.ly/4h4QuXi to get started.

@DownToRey Hi there, we’re sorry for the delay in direct deposits as we worked through this issue. Our team has now worked through the backlog and all transactions have been processed. If you still are missing a deposit, please contact our Member Connection Centre at 1.866.923.4778.

@ConnectFirstCU Where is my direct deposit fam been 5 hours since this update.

Due to technical issues with a vendor, direct deposits to and from accounts are currently delayed for all Alberta credit union members. The vendor is working as quickly as possible to resolve the issues. No current timeline has been given. We’ll keep you updated as we learn more.

UPDATE 2: We sincerely apologize for the hardships caused by delays to direct deposits to and from accounts. We worked through the backlog & all transactions have now been processed. If you need support with any impacts, please call 1.866.923.4778 or visit your nearest branch

UPDATE: The technical issues that caused delays with direct deposits to and from accounts has been resolved. All scheduled transactions will be processed later today and any fees incurred as a result of the delay will be reversed or reimbursed. We apologize for any inconvenience.

@jjansik24 Hi there, at this point we don’t have a specific time frame for the processing of the delayed transactions. Please keep an eye on your account—and let us know if you’re still awaiting transactions. We appreciate your patience!

@nofxguttergirl Hi there! The technical issue that led to today’s delay in direct deposits has been resolved. Any delayed transactions should be processed today—please check your account. Thank you for your patience!

@One_White_Lilly Hi Terri, yes. We will reverse NSF fees and any other financial impacts that occurred as a direct result of this issue.

@ConnectFirstCU Are you going to pay for any NSF charges due to this?

@tylertoofresh11 Thanks for your message. We will reverse NSF fees and any other financial impacts that occurred as a direct result of this issue. We appreciate your patience.

@ConnectFirstCU Kinda feel like everyone that didn’t get their paycheques when they are supposed to should be compensated

@prettysickbro Hi there, the technical issue that caused the delay in direct deposits today has been resolved. All delayed transactions should be processed today. We appreciate your patience, and are truly sorry for the inconvenience.

@ConnectFirstCU Awesome. Love not being able to pay my bills. If the rest of us work on weekends you guys should too. Fix this