Hughes Insurance

Thank you @PSRebecca for sharing your experience of great customer service at @HughesInsurance on this mornings breakfast show! We can confirm that we have acknowledged and rewarded your advisor with Shine Points which is our staff recognition programme. Thank you😊

@JakeOKane Hi Jake, sorry to hear you've had this experience. Please send us a pm with your phone number and we will get one of the team to call you.

@dazzlegeuse We are sorry to hear you've had this experience. If you would like one of our team to get in touch please send us a pm with your phone number and we can get the team to call you.

@TheDarrenV Hi Darren, you should receive your documents through in a couple of days once our validation team issues them.

@bonniepirate Hi Katie, our team will email your certificate with your document pack to you as soon as possible.

@HughesInsurance I bought car insurance last night (money came out of my bank) but got no email confirmation - how do I get my certificate?

@clareafk Hi Clare, sorry to hear you have had trouble getting through to us. Please send us a dm with your details and we can arrange for someone to call you.

@jmkodes Hi John, thanks for getting in touch. I have asked our team to call you as soon as possible. Apologies for the wait time you have experienced this morning.

@john58834060 Hi John, we value your feedback as we're always striving to improve our online customer journey. We are sorry that you feel your experience was not as you expected. Please send us a private message if you would like a call from our team to explain why you were directed to call us

@HughesInsurance I filled the form online for convenience. If I wished to phone I could easily have done this. What I want to know if everything is straightforward and every comparison site found it easy to quote online why was I referred to ringing your agents.

Our staff are the heartbeat of our business, so to ensure everyone is safe and well we have changed our ways of working for the time being. Our branches may be closed but we’re open for business as usual, with staff working from home. 💻Hughesinsurance.co.uk 📱02891 042 042

@john58834060 Hi John, we are sorry to hear you have been unable to get a quote online. Please send us a private message with a contact number and your quote reference and we can arrange for one of the team to call you.

@HughesInsurance I fill in online a form for car insurance and my details are totally straightforward. Yet your online message comes back. Can’t provide online please telephone. This is crazy😭

Merry Christmas & Happy New Year to all of our Twitter followers! 🎄

@mkhermin Hi Michael, thank you for your feedback. We are sorry that you have not had a positive experience and we apologise for any inconvenience caused.

@HughesInsurance Less than impressed with your 'valued customer' aspirations. Your cost comparison is like your Twitter feed- needs updating. At least staff are still friendly and cheerful- its the only positive I feel I can now cite.

@niamhjean Hi Niamh, please send us a private message with your contact details and we can arrange for one of our team to call you back.

@HughesInsurance how long is normal to wait to get a quote. FML ... can't listen to this dreadful music and the annoying voice over for much longer.

@seanmcgi Hi Sean, if you give us a call on 028 9181 7375 our customer service team will be happy to discuss your policy with you.

@HughesInsurance just checking the situation ref waiting on mot that is booked is car still covered by insurance

@CrickyHugh Good Morning, we are sorry to hear about your wait time. Please send us a private message with your telephone number and we can arrange for one of the team to call. Many Thanks - Hughes Insurance

@Uglybetty1490 Hi Emma, please send us a private message with your contact details and we can arrange for our Customer Service Team to call you to discuss changing your vehicle. Many Thanks - Hughes Insurance

@HughesInsurance hi I’ve a direct debit with you. Car Insurance renewal is in December but I’m buying a new car and just wondering will they change the direct debit or what will they do?

@jamesja46822552 Hi James, please send us a private message with your details and I will ask one of the team to look into it for you. Many Thanks- Hughes Insurance

@HughesInsurance why aren’t you recording my journeys this past week. The Bluetooth connection is perfect in my car.

@JaneHolohan Good Morning Jane, please send us a private message and we can certainly pass this on to our team who can look into it for you. Many Thanks- Hughes Insurance.

My daughter is 30, and an NHS nurse, her insurance quote is over £ 800 without her husband on her policy. She has 4 years NCB and has a full clean driving licence, what is that about ? @HughesInsurance

@lindsayallister @RedmondJohnson1 @financialombuds Hi Lindsay, thank you for bringing this to our attention. We note your comments and your case has been passed to our complaints team, who will contact you in due course. Many Thanks - Hughes Insurance

Hey @HughesInsurance & @RedmondJohnson1 this is a complete lie because I have spoken to you both about this matter and informed you that @financialombuds is currently dealing with it.

@patapsco @financialombuds @consumerlinda Hi Pete, we are sorry to hear about your mum's circumstances. Please send us a DM with some information and we will have our team investigate this for you. Many Thanks- Hughes Insurance.

@rjpark @tc1415 Hi Robert, if you require a Green Card you can request one here: hughesinsurance.info/greencard/. Many Thanks- Hughes Insurance

@tc1415 I’ve not received my green card @HughesInsurance 👀 though to be fair if I travelled to the South apoplexy would result!

Does anyone know why section 8 of the European Union (Future Relationship) Act 2020 doesn't appear to have been commenced?