Meta Store Help

Hello Muka, Thanks for letting us know about your Quest 3 controller update issue. We’d love to help get this sorted so you can get back to enjoying your VR experience. Please send us a DM here or visit the Support section on our website, and our team will work with you to fix the controller while continuing to roll out updates. We’re looking forward to resolving this quickly for you so you can dive back into your VR world without interruption

@MetaStoreHelp @Meta Reddit couldn't fix my issue the update is prolly my only saving grace tbh

@Meta could you rush your next update for quest 3 controllers so I can fix mine? (For context, my right controller is in an update "limbo" of sorts. It was disconnected mid-update and is bricked in its own way.)

Hi @grafxflow! That sounds like a bug with the interface, but we may have an easy solution! Try logging into your Meta Account : Navigate to the Meta Horizon Mobile App, open the Store tab, click the Filter menu at the top, and select Wishlist. Swiping left or tapping the options menu directly on the game from this specific list should allow you to delete it from there! Also, please feel free to use the in-app bug report tool, thanks!

Does anybody know how to remove purchased games from the @Meta quest #wishlist ? Why does the remove button just disappear ? #removegames #purchasedgames

@TheDojiETH @Meta Hey @TheDojiETH! We excited for you to try them out! Check out the hands-free Meta AI commands and seamless video sharing first. If you need any tips to get started, our DMs are always open.

If these glasses aren’t life changing I’m returning em 🤓 @Meta

Hi Sujay, We are truly sorry for this order delay. We want to look right into this for you. Please reach out to our dedicated support team for an update through our Help Centre: meta.com. You can also send us a direct message right here on Twitter DMs so we can assist. meta.com/en-gb/help/?sr…

I am really frustrated with the Rayban Meta online order. I have placed an order on May 3rd on your Canada website and till now it is not fulfilled. Whenever I tried to reach out to your Customer care. They create the ticket and no update after that. @ray_ban @Meta

Hi Abel, I'm sorry to hear you're having trouble turning on and syncing your controllers. Since you've already completed some troubleshooting steps, we'd love to learn more about which steps you've tried so we can better assist you. Please send us a DM here or contact us via WhatsApp, email, or live chat on our website. We hope to speak with you very soon!

@MetaQuestVR can’t get my controllers to turn on or sync to headset. 😢 replaced batteries and followed other troubleshooting steps…nothing.

Hi there We know how frustrating it can be to experience issues with your controllers and so we would love to help! We'd just need to grab a few details in order to most effectively support you with your left controller issue and so please reach right out to us through DM's via the link below We hope to hear from you soon!

Why is it that only @VRChat gives more control options in VR? Why others can't integrate more options to use VR since @MetaQuestVR touch controller's are sucks 😔😞 My headset is not upto a year and LEFT CONTROLLER it's already dead 🥲

@chokuri3 Hi there, We see you are having issues with a refund and we would love to look into this with you, please send us a private message so we can investigate your case with you. Looking forward to hearing back from you soon! twitter.com/messages/compo…

@MetaStoreHelp My refund has been delayed for over two months. You refused to provide a timeline and refused to offer any alternative refund method. Do you seriously consider this an appropriate response?

Hi MariuszTrynki We know just how frustrating it can be to not receive what you've ordered and not get a refund and so we would love to investigate this with you and work with you towards a resolution. In order to locate and discuss your case effectively we will need to confirm a few details and so we would ask you to reach right out to us over Dm's through the link below. We hope to hear from you soon!

@sevdaloji Lost €619 and my trust in Meta. Meta Quest never arrived. Support ghosted me for weeks. They asked me to cancel the chargeback with a written refund promise… then disappeared. This is how you treat customers? @Meta @MetaQuestVR do better. Full refund now. Evidence ready. #Meta

Hesabınızın 10.000'den az takipçisi varsa, bir nokta bırakın ve gelen takipçileri görün. 💸

@Sinistar2077 Hey there, For the best possible help you should come over and chat with our experts at Meta Support. We can't wait to help!

@MetaQuestVR @Meta you guys owe me either some pro controllers for quest 3 or some regular ones there no way these controllers last only a years please help me out holy crap!

Hey there, We know that delays can be frustrating but for the best possible updates you should keep an eye on the original case. We usually update our customers weekly about any movement in a case such as this. That's where we delivery updates and keep you in the loop. In terms of a replacement, we always honor warranty agreements and replace devices such as this. No need to worry we will get back to you as soon as we have any movement on your replacement.

@Meta @MetaQuestVR They haven't been able to give me an answer regarding a controller replacement. It's been almost 200 DAYS without any response. Please support me so that Meta gives me my control, which I have been waiting for for more than 200 days.

@chicorel Hey there Francisco, We would love to assist you with that! But given the private nature of the request we would ask that you come chat with us over at Meta Support. You can also send us a DM over @MetaStoreHelp We look forward to hearing from you.

Hello @Meta I purchased a Ray-Ban Meta from the Meta Store using Affirm financing three weeks ago. However, the order is still showing as “in processing.” Could you please help me check the status of my order? Thank you!

Hi there, We see that you have run into an issue with a new pair of Ray-Ban Meta AI glasses, if you have already attempted all available troubleshooting but are still having issues, we would be more than happy to look into this further with you. Please send us a private message so we can look over your options with you.

@Meta @ray_ban Hi Meta Support, My Ray-Ban Meta glasses stopped working just 12 days after purchase. Unfortunately, I no longer have the original bill/receipt. The glasses are not powering on or connecting, and I’ve already tried the recommended troubleshooting steps

Hey there! Thanks for bringing this to our attention! We would love to help with your Meta Quest Link cable issue, and so we would like for you to come chat with our support team privately! You can find them by sending us a DM here or contacting us on via WhatsApp, e-mail, or live chat on our website! We hope to speak to you very soon!

@MetaStoreHelp @MetaQuestVR Can you take a look at this? Thanks. communityforums.atmeta.com/discussions/li…

Hi there Littiere We can advise that the reason your refund request is being rejected is due to what you're requesting to be refunded. As per our content refund policy it's a case that content downloaded or purchased inside apps such as DLC or in-app purchases are not eligible for refunds. For more information regarding this we have linked our content refund policy below for you to review. We do hope that this has explained why your refund request is being denied. meta.com/legal/quest/qu…

Hey @MetaQuestVR, your automated support is an absolute joke. I bought a Beat Saber DLC, it’s bugged, incompatible, and won’t download. Your bot refuses to refund me AND refuses to let me speak to a human. Fix your broken system and refund my money now! This is theft. 😡❌

Hey there, It's clear you have a few support issues, but not to worry. We have experts over at Meta Support who would be more than happy to assist you with the download issue and indeed anything else Meta related. Feel free to come over and chat whenever you're free. Our agents work around the clock to point you in the right direction and resolve your tech trouble. Chat soon.

@Meta @ray_ban these glasses suck ass. The interface is utter garbage and its always not able to download the media. The ai is dumb as a rock suggesting things that DONT WORK. Avoid #meta products at all costs. They just sent an update and bricked my glasses. @FTC

Hi Israel We would absolutely love to help you with the battery issue that you're experiencing and we do thank you for all the troubleshooting you've attempted thus far. We would just need to gather a few details from you about your headset and the issue and then we can most effectively work with you towards a resolution and so we would ask you to get right in touch with us over DM using the link below. We hope to hear from you soon!

@FixMyOculus @MetaQuestVR Done that factory reset part and sadly didnt fix anything because the headset immediately updates to the latest Horizon OS for the headset and that seems to be the cause of the issues, a newer version came out and headset still acting weird, Is it possible to downgrade the OS?🤔

@FixMyOculus I know you are one If not the best at repairing @MetaQuestVR headsets and probably the only real existing human that does it, do you know how to fix an issue with the headset not charging completely to 100% and draining the battery quick after the latest OS Updte

@BigScramble @Meta Hey there! It always makes our day when we hear that we've been able to help! ❤️ Thank you for the kind words, and thanks for being part of the Meta family! If you ever need anything else, then we are just a message away!

@Meta initially forgot to send back the controllers for my son’s quest warranty replacement. Customer service was great and they overnighted the controllers. Two thumbs up to meta, so many large companies have terrible customer service, Metas was fantastic.

Here at Meta Quest, we take health and safety seriously. We understand that you have already contacted our support team regarding this issue and we ask you continue working with us for assistance. If your support ticket has been closed, you can use this link to open a new one: metaque.st/Support

@Meta @MetaQuestVR I've gone through 10 replacement Quest 3s. My units fried and emitted smoke. This is a severe fire hazard. Standard support refuses a refund. If you care about consumer health and safety, you would have already issued my refund #MetaQuest3 #ConsumerSafety

@seemajackson01 @Meta Hello Seema, thank you for letting us know. We work hard every day to give you the best experience and we want to help you resolve this issue. Please reach out to us again, and our team will be more than happy to assist you in any way we can.

@Meta it is really frustrating to buy such an expensive glasses (wayfarer rayban) to not have it work but more frustrating when your tech support makes it worse but asking to do a factory reset and it's completely destroyed and I cannot get help to fix this