Meta Store Help

Hi there, We completely understand that you're keen to get trying all of the latest games. However, we must advise you that Steam VR is not officially supported on Meta Quest, therefore there are limited troubleshooting options available from our side. In this case, it may be worthwhile reaching out to Steam Support for further assistance. Hope to see you in the Metaverse soon!

This could not be the worst timing because now all your Meta Quest users are now going to ditch these Quest headsets and invest in other companies like Valve and the new Steam Frame, you guys have destroyed yourselves. @MetaStoreHelp @Meta

@MetaStoreHelp You guy’s suck, so not only have you ruined the menu layout, to a awful design and navigation. Thats one thing….BUT Nooow! My headset won’t connect to Steam VR PC host not responding, before the update i had NO issues it connected fine, you trying to sink yourself

@chet_ag @Meta Hello Chet! Thank you for getting back to us so quickly we really appreciate it. Someone in out team will reach out to your private message shortly. We wish you a wonderful rest of your day!

@MetaStoreHelp @Meta Sent you a DM on X

@Meta so disappointed with your online store. Have tried ordering a Meta Quest controller twice and both time I’ve been charged but the order didn’t go through. Please look into this

@Clonetrooper753 @Meta Hi Jacob, thanks for reaching out! Don't worry, our Support Team is totally human and we would love to help! Simply send us a DM or submit a request via our website and we will be right with you.

@Meta I swear to god you guys don’t deserve to own oculus you are adding stupid ass updates and you DONT HAVE A SINGLE FUCKING HUMAN IN YOUR SUPPORT I WILL CAUSE HELL FOR YOU IF YOU DONT GET ME A HUMAN TO HELP ME THIS IS BULLSHIT YOU SOULD BE ASHAMED OF YOURSELF

@StevenRoberts14 Hi there Steven, We see you could use a hand with your sons headset and we would be more than happy to look into this with you. So we can check up on your current case with us, could you please send us a private message? Looking forward to hearing back from you soon!

@MetaQuestVR 4 days ago my 11 year old son's account was suspended and his headset was bricked. 19 emails back and forth with Meta support and you can't even give me a reason his account was suspended. You need to do better.

@JOSIELOVEDOTCOM Hi there Joanne, We see you could use a hand with your Ray-Ban Meta AI glasses and we would love to help. So we can try out some troubleshooting with you, could you please send us a private message so we can get the ball rolling. Looking forward to hearing from you soon!

@RayBan and @Meta sell “groundbreaking” AI glasses but have ZERO customer service. I got defective Meta glasses and cannot reach a live person only endless chat and email loops. For such an expensive product, this is unacceptable. I hope you never need actual help from a human!

Hey there, We hear your Quest cord isn't working, we'd like to help out with that. So that we can have a look into this with you and help troubleshoot this issue with your cord, we'd like to ask you to please get in touch with us via DM. Thank you and we look forward to hearing from you!

my quest cord not working yet again @Meta when i end my life its your fault

@SimoneDelkova Hello Simeone, thank you for bringing this to our attention. If you need help with your account, please send us a private message. We will be more than happy to assist you.

@MetaStoreHelp please could you help me my account to be reviewed by an actual human, I have been disabled, it is really sad , I just wish if you could assist I will appreciate so much your kindness

Hi Carlos, Thanks for getting back to us so fast. We appreciate that this situation is stressful and hope that you find your glasses as soon as possible. We would advise getting in contact with your local police - if they need assistance from us, we would be more than happy to help. We wish you the best in getting your glasses back!

Thank you for responding. I understand the data safety part, but these glasses were purchased from my hard-earned salary and I am feeling very stressed after losing them. I kindly request any possible help to identify or flag the device if someone reconnects or services it. I still hope they can be found.

My Ray-Ban Meta smart glasses were lost/stolen near Terminal 2 Taxi Zone 27 at Ahmedabad Airport, India. Battery is dead and I need help checking if there is any way to identify or flag the device if someone reconnects it. Please assist. @Meta @RayBan

@ramsfan0285 Hi David, Apologies for the waiting time you've been experiencing! We'd really appreciate it if you could send us a Direct Message here on X so that we can gather some more information regarding your current email case so we can locate it and provide you with an update. Thanks!

Is anyone monitoring email? Ive been waiting 4 days for instructions on how to return my defective right Meta Quest 3 Controller.@MetaStoreHelp

Hi there, We noticed your post and we would love to check up on your case with you so you can get your replacement controller and rejoin us in the Metaverse. So that we can gather a bit more information could you please send us a private message, we look forward to hearing from you soon!

@MetaQuestVR I’ve been waiting 134 days for a defective Meta Quest 3S Touch Plus left controller. It no longer turns on (battery contact failure). My case is still “under review” with no timeline. This delay is unreasonable. Please provide a clear update or replacement. @Meta

@larrypeterson2 Hey there Larry, To stay in the loop on your replacement, we recommend keeping an eye on your support case. It’s the best spot for the latest news, but we're here if you need anything else! We can't wait to assist you.

@MetaStoreHelp @MetaStoreHelp @FTC Day 4 of posting here until I receive my device! Hey Meta still haven't received my warranty replacement for the Meta Displays it has been since February. @FTC report number 200577962

Hi there @larrypeterson2, thanks for letting us know. If you haven't done so already, please don't hesitate to reach out to our support team directly (you can do so via WhatsApp/DM or even email), and we can look into this in more detail with you and figure out what's going on. If you already have a support ticket, please message us in response to it, or feel free to DM us with your case number so that we can investigate, thanks!

@MetaStoreHelp Hey Meta still haven't received my warranty replacement for the Meta Displays it has been since February. Day 2 of posting here until I receive my device! @FTC report number 200577962

Hi Kerry! We know just how frustrating it can be to be unable to access your account and so we would absolutely love to help in getting you back into the Metaverse! We would just need to gather some account information in order to best assist with this and so we would ask you to reach right out to us over PM by clicking the link below. We hope to hear from you as soon as possible so we can get right to the bottom of your 2 factor authentication issue!

@MetaQuestVR I need help with my 2factor authentication but website frustratingly won’t give any help options unless I log in.! Which I can’t.!! Help please

@larrypeterson2 Hi there. We're sorry to hear you're having issues with your device. Please send us a PM here with more information so we can assist you further. Thanks.

Hey @MetaStoreHelp Im posting here everyday until I receive my warranty claim! Heres to a long ride ! It has been since Feb my device failed.

@larrypeterson2 Hi again, We would be more than happy to look into this with you via private messages, as we may need to ask for some other information related to your order. twitter.com/messages/compo…

@MetaStoreHelp @Meta @MetaStoreHelp — Case #09375429 I’ve been told there’s no inventory to fulfill my replacement neural band for Meta displays—yet Best Buy has plenty of Meta displays available for sale. If products are available for purchase, why can’t I receive a warranty replacement?

Hey @Meta @MetaQuestSupport — explain this: Early Feb: I report a defective neural band for the Meta Displays. You send a charger… not a replacement. Follow up → told to return it first. I hold off. Then the buckle breaks. You receive it March 17.

@Darkaronice We're so glad that we could assist in getting your controllers on the way for you! We hope that they arrive as soon as possible for you so that you can get right back to exploring the wonders of the Metaverse!

@MetaStoreHelp @MetaQuestVR "Quick update: Meta reached out directly and the controllers are officially on their way! 📦🚀 Sometimes things really do work out through the direct channel. Big thanks to @MetaQuestHelp for the fast and straightforward solution! 🙏✨ #MetaQuest #Service #Update"

@MetaQuestVR RMA #787219337385842 I need help / visibility. Meta is scamming me. Meta has had my Quest 3 controllers for 26+ days and refuses to send replacements spite written promised. MetaQuestSupport - I know you read this sub. Check case 787219337385842 and ship my controlls

Hi CoreOG! If you're having trouble reaching support on our official website please feel free to reach directly out to us over DM in the link in this message or the previous one as we will be happy to assist you further! Alternatively if you would prefer to reach out directly to our support team via our official website you can use the handy link we have also included below in this post to get directly into the support flow. meta.com/help/support/s…

@MetaStoreHelp So far the website has not been any help, as far as i can see im the only one with my issue.

@Meta At this point, im just deleting steam vr and meta horizans to reinstall them. If this does not fix my issue. Im going to cut my losses and fully give up on Meta. These issues have only startes in the last month but have fully ruined my experience with meta.