NelsonHall

'We expect to see an expansion of small language models to meet industry-specific requirements, such as a #GenAI-powered advisor built on local LMs customized to client data.' reimagine.nelson-hall.com/articles/1281 #Cognitive #ITInfrastructure #ITservices #AI

'... #internalmobility programs have become essential for fostering a dynamic and engaged employee base.' – @PeopleScout blog post: peoplescout.com/insights/workf… #HR #Talent #Mobility

'Banks have typically preferred the acquiring bank’s tech stack. Increasingly, banks are selecting tech modules that promise greater agility and scalability.' – see recent #NelsonHall blog post by @AndyE_NH for more: reimagine.nelson-hall.com/articles/banks…

Congratulations to @SagilityHealth for being named a Leader in #NelsonHall’s 2026 NEAT evaluation for #HealthcarePayer Agility & Innovation. @BilalCh_NH comments below: sagilityhealth.com/news/sagility-… #Healthcare #AI #Automation #AgenticAI

In this post, @HelloPebl explains that an #EOR handles all #HR tasks, such as onboarding, #payroll compliance, payroll, taxes, and benefits, whereas a #PEO partners with small and medium-sized businesses to provide HR services... velocityglobal.com/resources/blog…

This blog post from @SDWorx highlights the pros and cons of in-house vs. outsourced #payroll to help you make the best choice for your business: sdworx.co.uk/en-gb/resource… #HR #HRO

'M&L services are evolving, with tier ones looking for M&A support, operational agility, and assistance with emerging technologies.' - For more info, check out our #Mortgage & #Loan Services market analysis: reimagine.nelson-hall.com/reports/827593 #Finserv #GenAI #AI #BPS

'#BPM can optimise [the underwriting] process—aided by #AI-driven customer and #marketing #analytics—through intelligent insights that can optimise and accelerate it.' – @InfosysBPM infosysbpm.com/blogs/insuranc… #CX

.@Genpact is seeing a new approach to how companies utilize #genAI, moving away from simply boosting productivity to using it to redesign processes to transform business operations, foster #innovation and drive value... genpact.com/insight/whats-…

Check out the latest edition of our #Banking, #Insurance & #Healthcare newsletter which summarizes recent market happenings, including important new offerings & partnerships. Subscribe now! linkedin.com/newsletters/ba… @AndyE_NH @BilalCh_NH #finserv #Healthcare

Mplus acquires #CXServices provider @GroupPLP with ~950 people in South Africa 🇿🇦, Namibia 🇳🇦, and Mauritius 🇲🇺 and €13.5m in annual revenues. First acquisition by Mplus in #Africa. #MergersAndAcquisitions #CX #BPO #Outsourcing @NHInsight @BPO2SA mplusgroup.eu/insights/mplus…

'Vendors are responding by investing in specialized solutions, prebuilt accelerators, and platform-native offerings aligned to regulated industries and client front-office processes.' - Read more in our ServiceNow Services report: reimagine.nelson-hall.com/reports/827793 #GenAI

.@WNSholdings explores how digitization is reshaping retail, noting how the industry is shifting from traditional online platforms to customized solutions that leverage predictive analytics to achieve better customer experiences: wns.com/perspectives/b… #CX #Digitization #retail

In this blog post, @Neeyamo explains how #cloud management can transform payroll operations, overlaying a shield of protection while cutting processing time to a fraction... neeyamo.com/blog/role-clou… #HR #Payroll

In this blog post, @evidenlive highlights that foundational models, which are the bedrock of #GenAI applications, can be customized and fine-tuned using your organization’s proprietary data... eviden.com/insights/blogs… #AI

'Focus on sustainable device lifecycle as-a-Service capabilities, and a fully managed aaS approach.' See our latest 'Advanced #DigitalWorkplace Services' market assessment for more insights: reimagine.nelson-hall.com/reports/829243 #AI

.@Tech_Mahindra explains why modern IT systems need #WorkloadAutomation: techmahindra.com/insights/views… #WLA #ITservices

Zimbabwe 🇿🇼 launches BPO framework with incentives including a flat corporate income tax of 15%, suspension of customs duty on approved ICT infrastructure and operational equipment, and a 100% capital allowance deduction in the first year #CXServices #CX newsday.co.zw/business/artic…

.@Atos says attention has become a valuable resource in the #digital age, and #personalization is the way to capture and maintain it... atos.net/en/blog/employ… #HR

'By leveraging #AI and #machinelearning, organizations can curate personalized offerings that resonate with customers on a deeper level, fostering long-term loyalty and satisfaction.' – @Conduent insights.conduent.com/home/5-ways-br… #CX #CXservices #CXM