BPESA National

#EidMubarak to our Muslim community. Today echoes a time of gratitude, compassion and renewal that reflects the values driving our #GBS sector: connection, service and shared growth. Wishing you peace, purpose and continued success. #BPESA #BPO

We’re going live soon! Join BPESA Digital Insights with Neville Cousins, featuring Greg Serandos and Monisha Prem, on how AI is reshaping GBS and BPO, from talent to governance. Register: tinyurl.com/4xkk6h4s #BPESA #GBS #BPO #AI #AIGovernance

#BPESA hosted the 2nd #GBS Resilience and Competitiveness Forum in #Sandton, convening industry and government to drive collaboration, future-proof the sector and advance the "500 000 jobs by 2030" mandate. Watch this space for the #EasternCape & #WesternCape Forum dates. #BPO

The inaugural #BPESA GBS Resilience & Competitiveness Forum took place in #Durban yesterday, bringing industry, government and partners together to strengthen South Africa’s #GBS sector. Our next stop: Sandton, 17 March 2026. Click here to register: tinyurl.com/2h2rscsd

BPESA hosted the inaugural BPESA GBS #Resilience & Competitiveness Forum today, convening industry to strengthen #SouthAfrica’s global #competitiveness. More ahead: 🔹 17 Mar: GBS Resilience & Competitiveness Forum | 🔹 19 Mar: #BPESA Digital Insights bpesa.org.za/events

Impact at scale is never accidental, it’s powered by partnership. Aligned to the #GBS Masterplan, Skills Strategy and our 2030 vision, click the link below to see is what progress looks like when an industry moves together: tinyurl.com/46tz4u5v #BPESA #BPO #GBSImpact

On International Women’s Day, #BPESA celebrates the women shaping South Africa’s GBS sector. The BPESA Women in Leadership Programme returns soon to mentor GBS talent. To all the aspirational #GBS Women, watch this space. #InternationalWomensDay #WomenInLeadership #WomenInGBS

In our latest #BPESA CEO Operator Spotlight, Reshni Singh highlights #Boomerang BPO’s people-first approach and disciplined CX delivery from Cape Town to global clients. 🔹 Read: tinyurl.com/3rebrhap 🔹 Watch: youtu.be/SVvjHvSsltY #GBS #BPO #SouthAfricaGBS

Industry News | Invest #SouthAfrica #KZN’s #GBS momentum grows as eThekwini commits R3m annually to skills and #jobcreation. With #BPESA partnership, 1,500 youth will be prepared for contact centre and #digital service roles. Read more: tinyurl.com/3jx7w52h #BPO #GBSImpact

Why South Africa | Why Gauteng (GP) Africa’s financial hub hosts ~2/3 of SA’s call centres and continues to attract global investment, with R200bn targeted through the 2026 Gauteng Investment Conference. Explore GP here: bpesa.org.za/invest-in-sout… #BPESA #GBS #BPO #WhyGauteng

Day 1 at #ElevateAfrica, #AddisAbaba. #BPESA CEO, Reshni Singh, joins a panel discussion and shares SA #GBS insights on policy, #skills & growth. Africa’s edge is clear: collaboration is our greatest strength. Our people are our greatest asset. #StrongerTogether

Team #BPESA heads to Addis Ababa for #ElevateAfrica2026, engaging policymakers, investors & GBS leaders shaping Africa’s outsourcing future. Strengthening partnerships, advancing SA’s #GBS Masterplan & building cross-border collaboration. To connect: info@bpesa.org.za

In our latest #BPESA CEO Operator Spotlight, Reshni Singh highlights @iContactBPO’s disciplined growth, 1,200 FTE scale and measurable #CX performance. 🔹 Read more here: tinyurl.com/yw4fz4ft #GBS #BPO

Did you know? In 2025, #BPESA, alongside our partners, convened govt to set 2030 GBS priorities: boost global competitiveness, prove #GDP & jobs impact, refresh the Masterplan. Join the fold today: tinyurl.com/5ah7pcs5 #GBS

GBS Trends | Human Capability = Competitive Infrastructure As AI automates process, advantage shifts to people. The #SkillsStrategy2030 balances digital fluency with human capability. Request the research: bpesa.org.za/request-skills… #BPESA #GBS #FutureOfWork

Why South Africa | Why #KZN KwaZulu-Natal blends empathy, #digital capability and impact sourcing to power world class GBS delivery. Ready to explore KwaZulu-Natal as your next #GBS destination? Explore KZN with BPESA: bpesa.org.za/invest-in-sout… | info@bpesa.org.za #BPESA #BPO

In partnership with @Harambee4Work, #BPESA launched the #GBS Disability Hiring Handbook 2025 to turn inclusion into implementation. 🔹Download: tinyurl.com/47n2xp2k 🔹Complete the survey by 5 March 2026: tinyurl.com/2hkmd5rb Help us strengthen #inclusive GBS workplaces!

As we enter #Lent, #BPESA wishes the #Christian community a #blessed and holy season. A time for renewal, integrity, compassion and purposeful service that guide how we lead and deliver every day. #GBS

As #Ramadan begins, #BPESA extends warm wishes to the Muslim community observing this sacred season of #fasting, reflection and #prayer. May this month bring peace, strength and meaningful connection. Ramadan Mubarak.

Reshni Singh (#BPESA CEO) will be in Mumbai, India for @nasscom's Technology and Leadership Forum 2026 - exploring #AI, digital scale & next-gen GBS insights to bring back to the South African GBS Community. To connect with her there, email info@bpesa.org.za #GBS #BPO #NLTF26