Primus Helps

@stardustnf Hi @stardustnf, We’re sorry to hear you’ve been experiencing issues with your internet. If you’ve checked our Network Status page and there’s no outage listed for your area, it might be worth reaching out to us directly so we can investigate further. Have a good day!

@PrimusHelps My Internet is currently down. I've checked your Network Status page, and there's no mention of an outage in Newfoundland. What's going on?

À 16 heures ATL, nous constatons que les services ont été rétablis. Les clients du Canada atlantique devraient maintenant être de nouveau en ligne. Si vous continuez à rencontrer des problèmes, n'hésitez pas à appeler. Nos temps d'attente sont désormais faibles.

As of 4pm ATL we are seeing services have been restored. Customers in Atlantic Canada should now be back online. You may have to power cycle your modem and connected devices. If you continue to have issues, please do not hesitate to call. Our wait times are now low.

Mise à jour à 14h30 ATL - Alors que les réparations des câbles sont en cours, nous constatons que les services de certains clients sont rétablis. Actuellement, nous avons une heure estimée de pleine résolution vers 17h00 ATL.

Mis à jour à 12h30. Nous subissons actuellement une panne affectant nos clients du câble au Canada atlantique. La panne est due à une fibre coupée d'un transporteur sous-jacent. L'équipe de réparation a localisé la zone touchée et se prépare à épisser le câble. Pas encore d'ETR.

Nous subissons actuellement une panne de service câble dans la région du Canada atlantique. Cette panne est relié à un bris du réseau d'un fournisseur sous-jacent. Nous nous excusons sincèrement pour l'inconvénient et nous travaillons à rétablir le service aussitôt que possible

Update 2:30pm ATL - As cable repairs are underway, we are seeing some customers services are being restored. Currently we have an Estimated time of full resolution around 5pm ATL

Updated at 12:30. We are currently experiencing an outage impacting our cable customers in Atlantic Canada. The outage is due to a fiber cut from an underlying carrier. The repair team has located the affected area and is preparing to splice the cable. No ETR yet.

We are currently experiencing an outage impacting our cable customers in Atlantic Canada. The outage is due to a fiber cut from an underlying carrier. We apologize for the service disruption and we're working to have this resolved as soon as possible.

@stardustnf Unfortunately, we're not able to provide any estimation as we are still investigating the cause. When the source of the problem has been found, it will be easier to give an estimated time for the resolution.

@PrimusHelps Do you have any estimate as to how long this outage might be?

@LeeJ29 Hi, We are sorry about the inconveniences you have experienced. Since we need access to your account and are not authorized to share private information related to your Primus account via Twitter, you can call us at 1-800-806-3273 or use our chat service on our website. Thanks

Hey @PrimusHelps my business has been without Internet/Phone service (again!) since pm Thursday August 3 without a fix and you want to charge me >$1,000 to cancel my contract for substandard service (slow max speed/service issues) early - very frustrated!!!!

@RetailTherapyEh Hello Retail Therapy, For security reasons, please do not call or click on anything in the message you have received. You can contact us using the information available on our website at wireless.primus.ca. Thank you for your attention.

@PrimusHelps what is this??? I practically never leave my home and use @signalapp for wifi calls. I'm not even sure why I still pay for your service with all the dropped calls and "mobile network not available" msgs.

@marlenespatuk Hello Marlene, Please do not click anything within that link and call us at 1-800-806-3273 or send us a private message so that we can look at this situation with you. Have a nice day !

@Jrbeaudry Hello Justin, Unfortunately, we no longer offer new customers wireless plans for cell phones. However, we do have many good residential services. You can click here for more information: primus.ca/ont_en/residen… Have a nice day!

@PrimusHelps does Primus not offer wireless service any longer I can’t seem to find any information for wireless plans on your website

@Myloveseemefly Hello Yo, We are sorry for the inconvenience you have experienced. Are you still having problems at this moment? If so, please call us anytime at 1-800-370-0015. Have a good day!

@Firkysin Hi Firk, please contact our tech support; phone 1.800.370.0015 or email support@primustel.ca

@PrimusHelps Is there a reason my bandwidth in Edmonton won't surpass 95mbps right now? It's been all day.