SaskTel Support

For latest outage updates visit sasktel.com/outages. To report or inquire about an outage, please call 1-800-SASKTEL (1-800-727-5835). Our technical support team is available 24/7.

@urbanracer34 Hello Jerad, happy to hear it's working now! Thanks for the update 🙂

@SaskTelSupport Just following up: The app appears to be working OK right now.

@SaskTelSupport hello! The MySASKTEL app is prompting me to log in. It didn’t before. I tried deleting it and reinstalling it with no change. Is this a bug?

7:54 PM: Maintenance has been completed in Uranium City and SaskTel voice services have been restored.

On March 18, crews will be completing scheduled maintenance on the satellite network that supports SaskTel Landline Phone services (Home Phone and Business Phone) in Uranium City. As a result of this work, SaskTel Landline services will be unavailable for approximately eight hours in and around the community. While crews will work to complete the maintenance as quickly as possible, the exact timing of the service interruption and restoration cannot be confirmed in advance.

7:35PM: The outage affecting WiFi Calling wireless service has been fixed. Thanks for your patience. #skoutage

2:20 PM: There is an outage affecting the Wi-Fi Calling wireless service. We are working to fix this as quickly as possible and will update this post when more information is available. #skoutage

March 11, 2026 – SaskTel crews completed the planned network maintenance and restored all SaskTel services in and around the communities of Sandy Bay, Brabant Lake, Geikie River, Wollaston Lake, Black Lake, Key Lake, McArthur River, Cigar Lake, Collins Bay, Stony Rapids, and Fond‑du‑Lac prior to 6:00 am this morning. SaskTel again apologizes for any inconvenience this outage may have caused and thanks customers for their patience and understanding. #skoutage

10:45 PM: A planned SaskTel outage will occur on March 11, from midnight to approximately 6:00 a.m., while crews complete permanent fibre repairs related to last year’s wildfire damage. During this window, Internet, wireless, and landline (home and business) services will be unavailable across multiple Northeast Saskatchewan communities, including Sandy Bay, Brabant Lake, Geikie River, Wollaston Lake, Black Lake, Key Lake, McArthur River, Cigar Lake, Collins Bay, Stony Rapids, and Fond‑du‑Lac. This work is necessary to repair the damage and ensure the long‑term reliability of services in the area. SaskTel apologizes for any inconvenience this outage may cause and thanks customers for their patience while crews complete the work as quickly as possible. In the event of an emergency, residents in and around these communities will need to physically contact their nearest emergency services for assistance. #skoutage

All known issues impacting SaskTel MaxTV and maxTV Stream services are now believed to be resolved. We would like to thank our customers for their patience, and apologize for any inconvenience. #skoutage

Investigation and repair is still in progress; however we are hearing from customers and Technical Support agents that MaxTV and MaxTV Stream services appear to be coming back online. For any further issues, please reach us at 1-800-727-5835 for help. #skoutage

We are investigating a major outage affecting multiple MaxTV and MaxTV Stream services across the province. We don't presently have an estimated time of repair, but are aware of the issue and are working to resolve as soon as possible. For MaxTV Customers: At this time, DO NOT reboot MaxTV set top boxes. #skoutage

@imsk_04 Hello, so sorry to hear you're having issues. I'm a bit limited on this end, but if you send us a DM with your account number we can do some investigating for you. Thanks.

Hi @SaskTelSupport Team, My prepaid number has not been working since last few days.I'm unable to connect support using chat or call center. Technical support suggested to contact sales.The app doesn't show my mobile account.Plz help on priority and oblige.

2:02 PM: Service has been restored in Deschambault Lake, SK. Thank you for your patience and understanding while we worked to resolve the issue. #skoutage

4:15 PM: There is an outage in Deschambault Lake affecting Internet, MaxTv Stream and Home Phone. We are working to fix this as quickly as possible and will update this post when more info is available. #skoutage

@YeOldOatmealMan Hello, sorry for the trouble. We're limited on what we can do through public posts, but if you send us a DM with your account number we can take a look. Thanks!

@SaskTelSupport I’m in Vancouver area right now and my service is dropping to E or SOS multiple times a day for sometimes hours at a time. What’s going on?

@KvWah Hello Kevin, we've sent your feedback to the appropriate team to look into 🙂 thanks!

@SaskTelSupport I subscribe to Sasktel Cable tv which includes CNN. I would like to watch CNN live on my iPhone but I can not as Sasktel is not on CNN's list of providers. Could you please work with CNN to get on their list of cable providers that carry CNN. Thank you!

16:26 The outage affecting internet and Max Tv in Fort Qu-Appelle has been resolved. Thanks for your patience.

We’re aware of an Internet, Max outage in Fort Qu-Appelle. There's no estimated repair time, but we’re working to fix this as soon as possible. For further updates, please visit sasktel.com/outages. #skoutage

15:00 - All LTE/5G and Highspeed Fusion services in North Battleford and surround communities has been restored. Thank you for your patience. #skoutage

We are aware of a LTE/5G/Highspeed Fusion outage affecting voice calling, data, texting and Fusion Internet in several communities including North Battleford and Battleford cities, Meota, Cochin, Cloan, Ruddell and Baljennie Mosquito First Nation. 3G services are still operational. We are working to restore service as soon as possible. #skoutage

@Yo_Coulter Totally fair! Better safe than sorry 🙂

@SaskTelSupport Past*

@SaskTelSupport just wanted to check, do you folks call customers ever? I've had twice now the 800 number call me but it doesn't show up as sasktel, just "toll free number". I'm assuming this is a scam masking themselves with the sasktel number?