LevelUp Agency

@KuzcoInsomniac Hey there! We can definitely look into this for you. Please reach out to us at support@thelevelup.com so that we can further assist!

@erikalin626 Hey there! So sorry for any trouble this may have caused. We will follow up with you directly to provide an update on this request.

@TheLevelUp This company is horrible!!There's no one that responds to customer concerns! They over charged me for an item I didn't receive, I emailed and called multiple times to rectify the issue but found out it was only a temporary fix. After just a few weeks, they froze the acct again!

Can we get that to go? Check out our latest blog post to see how restaurants are preparing for the boom in takeout and pickup orders! blog.thelevelup.com/takeout-boom/

@JeffBrailsford Wow how the time has flown! Thanks for being a loyal customer 🥰

That’s a wrap on @TheLevelUp app! 🥰 Here’s my first transaction back in 2012 🧡💙💚

@FreeDCnow Hi there! Thanks for reaching out about this. Please feel free to contact our Support Team directly at support@thelevelup.com so we can assist!

What. Is. Happening. The old @Pret app no longer works and the new one isn't ready yet?! I'm missing out on valuable coffee points @PretUsa! Your delicious food may be #PrêtÀManger, but your new app is not yet PRÊT?! P.S. Please bring back your awesome Turmeric Latte! @TheLevelUp

@jameswald Thanks for everything, James!

@MilesDOTexe We're sorry to hear about this but happy to help! If you could please reach out to us directly via email at support@thelevelup.com, we can further assist with resolving this matter.

@TheLevelUp can you please tell me why the fuck i need to make an account to unsubscribe from your fucking emails? i dont want to do it you just take me off the list like a normal person please?

@dletell Hi Derek - I'm sorry to hear that you're having trouble with the app! Please contact us at potbelly@thelevelup.com so we can help you out with any trouble you've experienced! We'll keep an eye out for that contact!

@EVIEcomics Hey there! If there's anything we can assist you with, please reach out to us directly at support@thelevelup.com.

⁦@TheLevelUp⁩ instagram.com/stories/rodger…

@awwbees Hey thanks for reaching out to us! We're more than happy to help; would you mind messaging us at support@thelevelup.com so we can look into this for you? Thanks!

@TheLevelUp I just opened your app to pay, and saw a popup about how "after April 15th 2021, you'll no longer be able to...", but had to dismiss the popup because I had a cashier waiting for me to pay. What did the popup say? I can't find any info about what it might have said.

@mattleong13 Hey, thanks for reaching out. We're sorry to hear about the trouble. Please contact us at support@thelevelup.com so we can look into this for you.

Hey @TheLevelUp! Your mobile app 2x charged us at @SmoothieKing for a mobile order. It took 5 weeks to reissue a refund, took all of our points we had earned, and locked out our app. We could use some help. #mobileappfail #smoothieking #levelup

@puja0509 Puja, you are so very welcome! We appreciate your feedback more than you know!

@puja0509 Hey there! Thanks for your suggestion! We'll definitely look into adding a feature to retroactively add a tip on orders on the app and forward it to our team for consideration! If you have additional suggestions or feedback please contact us at support@thelevelup.com!

@AnsonThePantsNJ Hi there! We're so sorry about the trouble. Please reach out to support@thelevelup.com so our team can assist you.

@NeckBeardPrince We're sorry about this trouble! Please reach out to us at support@thelevelup.com so that we can further assist you.

@ErrinTheNerd Thanks so much for the feedback! We'll share your note with the right team here so that we can get the importance of this to our guests on their radar. We are always working to improve, and your feedback is super valuable for that reason!

@maltunis Hi Michelle, so sorry for the delay! We've responded to your email and look forward to hearing from you so we may further assist!

@TheLevelUp Do you have customer support team? I submitted a ticket through Zendesk. Can someone please get back to me.

@EMcCutchan I'm sorry you're not loving the new app! The folks at LevelUp actually no longer power the Steak 'n Shake app since that update, but you can reach out to their new team at apphelp@steaknshake.com!

@TheLevelUp There appears to be no way to enter a bar code from a @SteaknShake receipt into their app for points. I'd much rather do that than have to buy a gift card to pay in the app. Since the update a year ago, this SNS app is not intuitive or fun. Revert!

@payolelly Hi Matt, thank you for reaching out about this! We'd be happy to help, please send us your email address via direct message so we can assist you.

@iamlov_elle Hi there! Thanks for looping us in. If you have any questions or concerns regarding the Kung Fu Tea app or rewards program feel free to reach out to us at support@thelevelup.com

I have tired reaching out several times about an issue with @kfteausa and they still have not gotten back to me so now I'm reaching out publicly. @TheLevelUp

@MzAllRounder We definitely want to get to the bottom of this matter. We have reached out to your email address directly to better assist with getting this resolved.